security professional resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Protective Security Guard with over 10 of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices. Successful Logistics Supervisor with 16 years of experience in overseeing cost-effective and timely delivery of goods by managing staff and processes. Proven leader in directing staff on managing warehouse storage space, timely shipment processing and efficient distribution. Upbeat motivator when communicating daily objectives to staff.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
10/2018 to Current
Security Professional Allied Universal Security Malvern, PA,
  • Recorded required data for incident reports and files quickly and accurately.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Trained new security officers on safety protocols and company standards.
  • Monitored 1000000 square foot property for any security issues.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
07/2010 to 10/2018
Security Officer Erickson Living Highlands Ranch, CO,
  • Monitored security cameras and fire, building and alarm systems.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Monitored premises and recorded all activity in daily officer report.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Immediately reported safety hazards for remediation response.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented all security-related situations and submitted in-depth reports to superiors.
02/2002 to 04/2010
Customer Service Manager Delta Apparel, Inc. Daytona Beach, FL,
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Evaluated and authenticated returns, exchanges and voids.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
02/1993 to 02/2002
Logistics Supervisor Ashland Chemical Company Kenedy, TX,
  • Oversaw 9 employees through evaluations, scheduling and training.
  • Planned and arranged logistics required shipments.
  • Provided smooth operations by maintaining communication with supervisors of other departments.
  • Entered updates into computer to record when shipments were received.
  • Managed day-to-day shipping and receiving, typically overseeing more than 100 packages in 24-hour period.
  • Led and managed projects to support logistics efforts and plans.
  • Consistently met company and department objectives within budget and time constraints.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Led all logistics operations, including shipping and receiving.
  • Reconciled shipment data between multiple systems to maintain alignment.
Education and Training
Expected in Jun/1991 to to
High School Diploma:
Dr Carlos Gonzalez - Aguada Puerto Rico,

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Resume Overview

School Attended

  • Dr Carlos Gonzalez

Job Titles Held:

  • Security Professional
  • Security Officer
  • Customer Service Manager
  • Logistics Supervisor


  • High School Diploma

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