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security professional resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

A highly skilled professional equipped with 10+ years of experience interacting with the public. Highly qualified in service based, hospitality positions an emphasis on customer satisfaction in a fast paced environment. Excellent communication and problem solving skills. Committed to quality performance with an ability to learn new procedures quickly .Dedicated to achieving customer satisfaction as well as meeting or surpassing company

Skills
  • Security resource management
  • Loss prevention expertise
  • Daily status reports
  • Security screening
  • Customer service excellence
  • Payment processing
  • Report generation
  • Customer relations
  • Shipping and receiving understanding
  • Quality assurance controls
  • Adaptive team player
  • High-energy attitude
  • Office equipment proficiency
  • Sales expertise
  • System implementation
  • Call center experience
  • Conflict mediation
  • Quality control
  • Retail sales customer service
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Problem-solving abilities
  • Clerical support
  • Transportation solution development
Experience
06/2016 to Current
Security Professional Allied Universal Security New Brunswick, NJ,
  • Trained new security officers on safety protocols and company standards.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Supervised property entrances and exits and monitored employee safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Guarded restricted areas to prevent unauthorized entry.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Assessed company security risks and developed actionable solutions to be presented to management.
08/2014 to 02/2017
Lead Teller Operations Specialist Vacasa Gig Harbor, WA,
  • Supplied tellers with coin and currency as needed.
  • Processed cash withdrawals.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Adhered to financial services security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Generated reports and notification letters to distribute to account holders.
  • Reported daily averages and shortages to operations department.
  • Trained employees on cash drawer operation.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Managed opening and closing times for main branch.
04/2011 to 02/2015
Customer Service Representative Benefitmall Inc. Austin, TX,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
  • Trained 20+ new employees in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
05/2009 to 06/2014
Caregiver Bayada Home Health Care Lewistown, PA,
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Fostered relationship with client, providing companionship and counseling.
  • Delivered high-quality, geriatric care to private client.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Education and Training
Expected in 05/2011
High School Diploma:
Berkeley Adult School - Berkeley, CA
GPA:
Expected in
:
Chabot College - Hayward, CA
GPA:
Certifications
  • Licensed Gaurd Card - 2016
  • Certified CPR, AED [Red cross] - [2019]

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Resume Overview

School Attended

  • Berkeley Adult School
  • Chabot College

Job Titles Held:

  • Security Professional
  • Lead Teller Operations Specialist
  • Customer Service Representative
  • Caregiver

Degrees

  • High School Diploma
  • Some College (No Degree)

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