Security Professional Resume Example
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SECURITY PROFESSIONAL
Professional Summary
Hardworking Customer Service Representatives bringing 1 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
- Safety and Security Regulations
- Daily Incident Reporting
- CCTV Monitoring
- Emergency Response
- Keen observer
- Order Fulfillment
- Complaint resolution
- Account management
- Safety and Security Procedures
- Company Risk Management
- Loss prevention
- Superb surveillance skills
- Inbound and Outbound Calling
- Credit card processing
- Creative problem solving
- Good listening skills
Education
Lancaster High SchoolCity, State06/2013Diploma : General Studies
Prairie View A & M UniversityCity, State06/2016Associate of Arts And Sciences: Communications
Work History
Honeywell- Security Professional
Quincy , MA08/2020 - Current
Quincy , MA08/2020 - Current
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Monitored property and investigated any areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
Securitas Security Services Usa, Inc.- Access Control Officer
Long Beach , CA04/2018 - 05/2020
Long Beach , CA04/2018 - 05/2020
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Investigated complaints and documented findings.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
- Kept check-in area clean and neat at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Interacted assertively but non-confrontationally with all levels of personnel and general public.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Completed multiple patrols of facility, grounds and perimeter.
Ascentium- Collections Specialist
Irvine , CA10/2017 - 04/2018
Irvine , CA10/2017 - 04/2018
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Maintained high volume of calls to meet demands of busy group.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Recorded all information regarding financial status of customers.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Lp Building Products- Forklift Operator
Two Harbors , MN05/2017 - 11/2017
Two Harbors , MN05/2017 - 11/2017
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Unloaded cartons from pallets and filled storage racks with cartons.
- Operated equipment while observing standard safety procedures.
- Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Obtained production schedules to transport material to designated areas.
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Resume Overview
School Attended
- Lancaster High School
- Prairie View A & M University
Job Titles Held:
- Security Professional
- Access Control Officer
- Collections Specialist
- Forklift Operator
Degrees
- Diploma : General Studies
Associate of Arts And Sciences : Communications
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