Efficient with strong stock management and merchandising abilities. Proven skill in helping customers and multitasking in fast-paced, physically demanding environments. Highly experienced in multiple settings. Talented Overnight Stocker experienced in stressful situations environments. Knowledgeable about unloading, moving and shelving merchandise. Eager to help retailers keep operations moving smoothly.
Skills
Storage organization
Merchandising
Product identification
Shelving
Inventory replenishment
Problem resolution
People skills
First Aid/CPR
Organizational skills
Decision-making
Work ethic
Flexible
Conflict resolution
Leadership
Time management
Team management
Coordination
Experience
11/2020 to Current
Seasonal Lawn and GardenGiant Eagle – Braddock Hills, PA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers regarding damaged product needs, addressing any concerns.
Shared detailed information regarding options to help customers make decisions.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assessed customer needs and upsold products and services to maximize sales.
Assisted approximately 83% customers each short time frame with with any concerns or information on product questions.
Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
Worked with Seasonal Lawn and Garden to develop customer service improvement initiatives.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Assisted customers by locating items and loading heavy purchases in vehicles.
Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Restocked shelves with current merchandise in attractive displays to promote sales.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Greeted customers and retrieved requested products to drive satisfaction.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Operated forklift to elevate or place merchandise in appropriate areas.
Packaged items with appropriate materials to prevent damage during shipping.
Utilized pallet jacks to move items to and from different warehouse locations.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Received, stored and shipped goods and materials.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Arranged items on store racks and shelves, checking correct location and prices.
08/2020 to 10/2021
Temporary Sales FloorExpress, Inc. – Buford, GA,
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Improved profit margins by streamlining operations and workflow.
Handled all delegated tasks, including myself and other team members.
Assessed customer needs and upsold products and services to maximize sales.
Assisted approximately 82% customers each short time frame with accurate services questions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Interviewed customers regarding any issues and reported feedback to management team.
06/2018 to 03/2019
Night StockerMichaels Stores – Citrus Heights, CA,
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Updated signage to reflect current prices and help promote target merchandise.
Helped customers complete purchases, including processing payments and bagging items.
Prepared products for sales floor by adding tags and readying pallets or restocking.
03/2016 to 12/2017
Cashier, Drive Thru, Prep Food, Making FoodTaco Bell – City, STATE,
Earned reputation for good attendance and hard work.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations and Mic.
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Kept all utensils, dishes and glasses clean and ready for customer use.
Protected food from spoilage by properly storing in freezer and refrigerator.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Inventoried food supplies to determine needs and replenish stations.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues immediately.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cleaning bathrooms and in front store were customers eat
Taking out trash
Notifying managers and assistant managers of anything needed running low on food or soda solution, keeping store up to date.
Taking orders from customers
Wash dishes
Prepping food and making food at fast pace.
02/2010 to 07/2016
Search and RescueSheriff And Police Department Of Navajo County – City, STATE,
Assisting in finding missing person
Tracking and recording every step took to find missing person
Leading team to finding missing person
Keeping headquarters up to date on locations covered
Monitoring GPS system and radio in
Prepping horses ,ATV and other transportation
Radioing in keep emergency up to date on locations
Applying first aid and CPR
Handled all delegated tasks, including stressful and intense situations.
01/2010 to 04/2015
Volunteer Sheriffs Auxiliary Navajo County Sheriffs Department – City, STATE,
Utilized basic to compile data gathered from various sources.
Answered calls per time frame to answer customer questions.
Handled all delegated tasks, including help as needed.
Earned reputation for good attendance and hard work.
Drove patrol vehicle to monitor-square-mile area for dangers and hazards safely for certain time frame.
Maintained safety for over 3 events by closely monitoring over [Number] attendees.
Boosted community safety, performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints.
Demonstrated self-reliance by meeting and exceeding workflow needs.
10/2007 to 10/2008
Holiday Sales AssociatePartyAmerica – City, STATE,
Supported current promotions and initiatives to enhance customer experience, increase customer loyalty and impact sales.
Promoted clean, organized and inviting environment for customers by implementing and maintaining merchandise visual standards and techniques.
Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Outfitted customer by suggesting key looks and incorporating latest trends based on individual style.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales 98%.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Communicated with customers about hallow eve's costumes customers offerings, including policies, restrictions and refund policies.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
05/2006 to 07/2007
Kennel Technician, K9 Trainer /Receptionist AssistantK9 Care Center – City, STATE,
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Maintained clean and orderly play yards, kennels and cages.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Promoted optimal care and attention health by feeding and watering every animal on regular schedule.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Kept dogs safe by remaining alert to environmental conditions such as kennels, cages and and air dryer .
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Walked over 2 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Discussed effective canine socialization methods with pet owners and explained proper use of commands, including sit, stay and down.
Coordinated continuing education training classes for staff to develop employee performance.
Spearheaded K9 cop training program, working with as many as 5 animals at once to teach and improve behaviors such as sitting,heel,fetch, stop, and Ok'.
Monitored and documented animal health, diet and behaviors to identify and address trends.
06/2005 to 04/2017
Pet SitterSelf Employed – City, STATE,
Offered animals ample exercise opportunities through walks and play activities.
Delivered optimal support for newborn animals by providing safe, warm and clean locations and monitoring conditions.
Changed bedding weekly to promote optimal health and comfort for each animal.
Cared for farm animals such as chickens, cows and horses, consistently meetings individual needs and maintaining clean animal spaces.
Performed scheduled walks and activities with outdoor pets.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Promoted optimal and health by feeding and watering every animal on regular schedule.
Developed long-term relationships with clients and bonded with animals through regular contact.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
05/2005 to 06/2006
Salesfloor AssociateSuper Target – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Won store sales competition for employees, resulting in rewards and engraved name tag.
Helped average of multiple customers per day by responding to inquiries and locating products.
Assisted customers by finding needed store products items and checking inventory for items at other locations.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 87% or more.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by locating items and moving heavy purchases to vehicles.
Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
Stocked and rotated products, supplies and paper goods.
Greeted customers and retrieved products requested.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Scanned container labels with RF scanners to verify contents and determine target destinations.
Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Operated hand trucks, pallet jacks and forklifts to move materials.
Retrieved grocery carts from parking lot and returned to appropriate areas.
Stocked shelves when needed and notated shortages.
Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
Assisted in maintaining back room efficiency by unloading and loading deliveries 5 shifts per week.
Used scan with handheld device to receive, inspect and log products for accurateness of shipment, quality and temperature.
Packed customer purchases carefully using tissue and bubble wrap to prevent damages.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
06/2004 to 07/2007
Cashier Assistant, and Book Stocker/ReceptionistLori's Majestic Books – City, STATE,
Greeted visitors, assessed needs and directed to appropriate personnel.
Coordinated and communicated with Multiple clients daily to gather pertinent information.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Scheduled appointments based on Books availability and established load parameters.
Prepared packages for customers and deliveries and coordinated timely shipments.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Entered data in Microsoft software to keep records of books logs and customers purchases and information.
Took accurate messages for staff and management to facilitate open and speedy communication.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Responded to customer concerns and issues by in person or over phone .
Answered and directed incoming calls using multi-line telephone system.
Earned reputation for good attendance and hard work.
Handled all delegated tasks, including store responsibilities and [Task].
Education and Training
Expected in
: Federal Emergency Management Agency FEMA - Phoenix ,Az, GPA:
Expected in
: Phlebotomy Northland Pioneer College - Holbrook, AZ GPA:
Expected in
: Medical Assistant Northland Pioneer College - Holbrook, AZ, GPA:
Expected in 02/2021
Diploma: Patient Care Technician Albuquerque Brookline College - Albuquerque, NM, GPA:
Expected in 05/2005
High School Diploma: Sand Creek High School - Colorado Springs, CO GPA:
Expected in 05/2015
Associate of Applied Science: Vet Assistant Penn Foster College - Scottsdale, AZ GPA:
Expected in 02/2024
Associates of Applied Science: Medical Laboratory Technician CNM College - Albuquerque, NM, GPA:
Expected in 08/2013
Certificate : Navajo County Police And Sheriff Department Sheriffs Academy - Snowflake, AZ, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.