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Scheduling Specialist Resume Example

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V
SCHEDULING SPECIALIST
Summary
  • High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
  • Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
  • Experiencedin catapulting customer engagement and sales numbers through innovative advertising strategies. Knowledgeable about mobilization and monetization initiatives effective at driving remarkable growth. Attentive to customer needs and industry-specific parameters.
Skills
  • Coffee expertise
  • Espresso machine operation
  • Calm under pressure
  • Multitasking
  • Billing issue resolution
  • Reporting skill
  • Sales and marketing
  • bilingual
Experience
Scheduling Specialist
Kalama , WA
Bridger Steel/Jun 2020 to Current
  • Created new accounts and updated existing accounts with most current details.
  • Gave out knowledgeable details regarding business offerings and procedures.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Answered telephones and directed calls to appropriate staff members.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
  • Made phone calls and sent emails to establish leads.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Took information from potential customers to assess needs.
  • Maintained customer records with timely and accurate database updates.
  • Contacted previous and potential clients to offer services and products to suit needs.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
Account Specialist
Charlotte , NC
Enterprise Rent-A-Car/Dec 2019 to Sep 2020
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Achieved or exceeded 100% satisfaction rating on consistent basis.
  • Answered, screened and processed over 80 calls daily by using call management system and web-based communications.
  • Established and enforced sales goals to boost team success.
  • Promoted target products during special promotions through cold and warm calling.
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
Barista
Coeur D Alene , ID
Kootenai Medical Center/May 2016 to Nov 2019
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Listened to customer desires and needs to recommend optimal products.
  • Designed and printed menus, recipes and promotions and offers.
  • Redesigned coffee menu for improved readability.
  • Maintained highest standards of conduct and service to support company reputation.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Resolved customer disputes with tact and professionalism.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Operated cash register, collected payments and provided accurate change.
  • Greeted guests with pleasant smile and superior customer service.
  • Described menu items to customers and suggested products based on stated preferences.
Education and Training
High School DiplomaAlhambra High SchoolMay 2014City, State
Associate of Arts: CommunicationsMaricopa Community Colleges - Glendale Community CollegeCity, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
  • Formatting
  • Strong summary

Resume Overview

School Attended

  • Alhambra High School
  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Scheduling Specialist
  • Account Specialist
  • Barista

Degrees

  • High School Diploma
    Associate of Arts : Communications

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