High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Experienced in catapulting customer engagement and sales numbers through innovative advertising strategies. Knowledgeable about mobilization and monetization initiatives effective at driving remarkable growth. Attentive to customer needs and industry-specific parameters.
Espresso machine operation
Calm under pressure
Billing issue resolution
Sales and marketing
Scheduling Specialist Phoenix, AZCanyon Orthopedics Sports Medicine Phoenix Arizona/Jun 2020 to Current
Created new accounts and updated existing accounts with most current details.
Gave out knowledgeable details regarding business offerings and procedures.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Provided exceptional customer service through effective telephone communication and follow-ups.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Answered telephones and directed calls to appropriate staff members.
Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
Made phone calls and sent emails to establish leads.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Took information from potential customers to assess needs.
Maintained customer records with timely and accurate database updates.
Contacted previous and potential clients to offer services and products to suit needs.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Account Specialist Phoenix, AZDiscover Financial Services/Dec 2019 to Sep 2020
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Strengthened team performance and productivity by training and inspiring team members.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Achieved or exceeded 100% satisfaction rating on consistent basis.
Answered, screened and processed over 80 calls daily by using call management system and web-based communications.
Established and enforced sales goals to boost team success.
Promoted target products during special promotions through cold and warm calling.
Reviewed financial status and evaluated discrepancies by assessing account information and activities.
Barista Phoenix, AZStarbucks/May 2016 to Nov 2019
Developed creative and appealing latte art techniques and instructed coworkers in method.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Memorized official and off-menu preparations to serve all customer beverage desires.
Listened to customer desires and needs to recommend optimal products.
Designed and printed menus, recipes and promotions and offers.
Redesigned coffee menu for improved readability.
Maintained highest standards of conduct and service to support company reputation.
Monitored cafe for seating availability, safety and wellbeing of guests.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Resolved customer disputes with tact and professionalism.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Gave details on coffee blends and preparation descriptions to customers.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Protected store assets and facilities by complying with company policies and procedures.
Operated cash register, collected payments and provided accurate change.
Greeted guests with pleasant smile and superior customer service.
Described menu items to customers and suggested products based on stated preferences.
Education and Training
High School DiplomaAlhambra High SchoolMay 2014Phoenix, AZ
Associate of Arts: CommunicationsMaricopa Community Colleges - Glendale Community CollegeGlendale, AZ
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Companies Worked For:
Canyon Orthopedics Sports Medicine Phoenix Arizona
Discover Financial Services
Alhambra High School
Maricopa Community Colleges - Glendale Community College
Job Titles Held:
High School Diploma Associate of Arts : Communications
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