Scheduling Specialist Resume Example Beneficial In Home Care

SCHEDULING SPECIALIST

Professional Summary

Skilled Scheduling Specialist proficient in making a high volume of calls and overcoming issues with a persuasive and firm communication style. Familiar with home business operations and scheduling requirements. Prepared to offer many years of experience to challenging new role at Catholic Charity Services .

Skills

Schedule coordination expertise
Customer relations skills
Documentation abilities
Recordkeeping understanding
Professional demeanor on telephone
Creative writing background
Highly organized
Leadership
Project management

Budgeting
Flexible schedule
Team Player
Control room floor
Decision-making
Field production
Self-starter
Investigative skills

Work History

Scheduling specialist, 07/2014 to Current
Beneficial in home care – Omak, WA

Established rapport with callers to build loyalty and support retention goals
Provided detailed information about available services and requirements
Called clients and care givers to coordinate schedules and set appointments
Documented calls and appointments using excel /word ect
Set up and updated client accounts with latest information
Answered phone calls and messages for numerous -physician client medical facility, scheduling appointments and handling patient inquiries
Received, recorded and addressed incoming and outgoing communication via telephone and email
Managed master calendar and scheduled appointments for 50 plus providers based on optimal patient loads and clinician availability
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Coordinated front office duties, including customer service, patient scheduling and billing
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
Enhanced office efficiency by handling 50+ callers per day
Completed skilled administrative work to support all office staff and operational requirements
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience

Home Care Aide, 07/2014 to 04/2015
Beneficial in home care – Omak, WA

Maintained clean, safe and well-organized patient environment
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
Assisted disabled clients in any way necessary to facilitate independence and well-being
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
Cooked tasty, nourishing meals for patients with diabetes and daily conditions to promote better nutrition
Scheduled and accompanied clients to medical appointments
Helped clients manage money, pay bills and shop for groceries or personal items
Ran errands for customers, including shopping, and picking up other necessities
Recognized and reported abnormalities and/or changes in patients' health status to case manager
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Provided patients with assistance in completing such tasks as [bathing ] and [dressing ], effectively reducing daily burden on members
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Kept close eye on behavior and emotional responses of clients, consulting with Cade supervisor to address concerns and protecch person from any harm
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
Worked to improve and enhance patient lives through effective and compassionate care
Increased medication knowledge and medical terminology prowess through consistent research and continuing education

office manager/propertymanager, 01/2010 to 07/2014
Public storage – Federalway , Wa

Handled all incoming business and client requests for information
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Provided complete meeting support, including materials preparation and notes or minute taking
Liaised with patients and addressed inquiries, appointment requests and billing questions
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Performed billing, collection and reporting functions for office generating over $1000 annually
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Created and finalized contracts for rental agreement deals with customers
Aggregated and analyzed data related to administrative costs to prepare efficient budgets for corporate-level management
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Improved office operations by automating client correspondence, record tracking and data communications
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Integrated logistic systems into company processes to improve operations and manage work orders and price changes
Compared vendor prices to ensure optimal savings
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software]
Delivered expert clerical support by efficiently handling wide range of routine and special requirements

Education

Ged: 06/1980
Lake Roosevelt High School - Coulee Dam, WA

Resume Overview

Companies Worked For:

Beneficial in home care
Public storage

School Attended

Lake Roosevelt High School

Job Titles Held:

Scheduling specialist
Home Care Aide
office manager/propertymanager

Degrees

Ged : 06/1980

Scheduling specialist Resume Example

Resume Score: 80%

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