Satellite Technician resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
To pursue a challenging position in a reputable organization in order to achieve professional excellence; and utilize my knowledge and skills effectively and efficiently for maximizing output of the organization. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Technical Troubleshooting
Hardware upgrades
Hardware diagnostics
Application installations
MS Office proficiency
Computer systems installation
Analytical
Network configuration
Problem resolution
Reliable and trustworthy
Hardware and Peripherals
Antivirus Software
Certifications
Cisco Certified Network Associate (CCNA)
Experience
Satellite Technician, 01/2019 to 01/2021 Saic – Buffalo, NY,
Installed in-home devices, programmed settings and trained customers on basic use.
Communicated with customers to explain installation process and ideal satellite dish placement.
Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
Managed fast-paced daily workload of appointments at residential and business locations.
Gained customer approval of installation specifics, including dish location, before beginning work.
Logged service calls and closed work orders by recording issues resolved and services provided.
Documented inventory in company vehicle every week for recordkeeping.
Installed, set up and repaired devices and system components.
Laid out cabling plans and ran through buildings to desired locations.
Answered normal and after-hours service calls.
Read and interpreted technical documentation in order to accurately configure equipment.
Handled multiple simultaneous deployment projects against strict deadlines.
Continuously applied quality-improvement methodologies to improve work processes.
Anticipated and analyzed common connectivity workflow problems.
IT Support Specialist, 02/2016 to 12/2018 Acn Energy Inc – Concord, CA,
Tackled troubleshooting and problem resolution to support end-user technical issues.
Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
Monitored IT use to maintain compliance with established processes, policies and guidelines.
Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
Supported new infrastructure planning and deployment to meet organizational expectations.
Installed and supported desktop software titles and add-ons.
Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
Removed and replaced old hardware during routine upgrades and system repairs.
Performed walk-throughs for new hires to aid in technological onboarding processes.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues.
Managed customer system updates, informing clients of installation progress stages.
Updated software versions with patches and new installations to close security loopholes and protect users.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Devised incisive workarounds and resolutions for IT-related problems.
Interpreter/Translator, 03/2011 to 12/2015 Loma Linda University Medical Center – Riverside, CA,
Delivered real-time, accurate oral translations and interpretations for clients.
Interpreted conference calls and other workplace communications in real-time.
Sat in on meetings to provide members with oral translations of conversations and information.
Provided appropriate contextual information to increase clients understanding of translations.
Reviewed and analyzed briefing materials before translations.
Developed understanding of specialized translation concepts by consulting subject matter experts.
Cross-referenced dictionaries and thesauruses for slang and nuanced terminology.
Consulted dictionaries, lexicons, encyclopedias and computerized terminology banks to aid in translation.
Clarified issues related to meanings of words, concepts, practices or behaviors.
Verified accuracy by double-checking translations of technical terms and terminology.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
IT Assistant Manager, 01/2010 to 11/2015 Accor Hotels – San Diego, CA,
Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
Set up and configured system user hardware and software applications.
Supported IT manager with department administrative duties and clerical tasks.
Recommended changes to improve systems and network configurations.
Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
Kept software patched and licenses up to date.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Upgraded laptops/desktops, improving speed and performance.
Installed, configured and set up PCs in stores for optimal operation and reporting.
Organized repair and replacement of PC components and systems.
Installed over 100 motherboards, processors and graphics cards.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Updated and reconfigured existing and new computers with current software and operating systems.
Maintained inventory of IT supplies by checking and documenting levels regularly.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
BBA: Business Management, Expected in 01/2016 Dunya University - Kabul, Afghanistan, GPA:
Diploma: English Language, Expected in 01/2010 KELC - Peshawer, Pakistan, GPA:
High School Diploma: , Expected in 01/2009 MJ High School - Peshawer, Pakistan, GPA:
Certificate: A+, Expected in 02/2009 Creative Computer Institute - Peshawer, Pakistan, GPA:
Certificate: Computer Hardware, Expected in 12/2005 Creative Computer Institute - Peshawer, Pakistan, GPA:
Certificate: Microsoft Office, Expected in 06/2005 SST - Peshawer, Pakistan, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.