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Satellite Communications System Operator Resume Example

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SATELLITE COMMUNICATIONS SYSTEM OPERATOR
Professional Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 4 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Skills
  • Troubleshooting systems
  • Documenting activities
  • Educating customers
  • Configuring equipment
  • Device Installation
  • Microsoft Office
  • Safety practices
  • Relationship-Building
  • Reading comprehension
  • Troubleshooting
  • Conflict resolution
  • Supervision
  • Detail-oriented
  • Good listening skills
  • Customer service
  • Desktop support
  • Customer service expert
  • Team Oversight
  • Troubleshooting Technical Issues
  • Friendly demeanor
  • Adaptability
  • Computer proficiency
  • Heavy lifting
  • Multi-tasking ability
  • Mechanical expertise
  • Electrical Installation and Repair
  • Mechanical Aptitude
  • Troubleshooting skills
  • Service-oriented mindset
  • Hand and power tools
  • Maintenance
  • Power Tools
  • Technical diagnosis
  • Automotive mechanics
  • Preventive Maintenance
  • Parts cleaning
  • Equipment dismantling
  • Electrical work
  • Excellent work ethic
Work History
07/2017 to Current
Satellite Communications System OperatorUS Department Of Defense – Fort Hood, TX
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Installed and configured new devices and system components.
  • Read blueprints and schematics to correctly place equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Responded to service requests during and after business hours.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Set up networks and computers for business and residential customers.
  • Coordinated installation of new users and relocations of existing users.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Handled day-to-day running of Team 5720, ensuring high levels of productivity and progression.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked closely with Supervisors to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
06/2020 to 09/2020
Operations Team LeaderUS Department Of Defense – Fort Hood, TX
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Oversaw tremendous workload and consistently achieved productivity targets.
  • Trained, mentored and directed team of 5Communications Specialists.
  • Trained, coached and managed 5-person team of Communication and Support professionals.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Motivated and trained employees to maximize team productivity.
11/2018 to 08/2019
IT Support SpecialistUS Department Of Defense – Arifjan, Kuwait
  • Configured hardware, devices and software to set up work stations for employees.
  • Devised solutions to operations issues related to NIPR and SIPR, working closely via phone, email, live chat and web teleconference.
  • Monitored systems in operation and input commands to troubleshoot areas such as VOIP and Network response.
  • Processed over 300 support requests weekly for technical assistance on wide range of issues related to phone and computer service issues.
  • Delivered onsite technical support for 500 employees.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Submitted service tickets for equipment maintenance requests.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Answered 50 incoming calls daily from customers for troubleshooting needs.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across multiple buildings.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Fielded average of 3000 inbound phone calls to deliver effective support and remotely resolve service issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved system, hardware and telephone issues within 2 hours, improving efficiency among all departments.
  • Managed high levels of call flow and responded to varying levels of technical support needs.
03/2017 to 07/2017
CashierDairy Queen – Laurel, MS
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Observed customer purchases in line and differentiated between standard portions.
  • Inspected equipment such as refrigerators and warming lamps every 2 hours to check compliance with safe operating levels.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned Food Service and Chill Bar work tasks in order to provide skilled backup for diverse roles.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Served needs of more than 150 customers daily in busy lunch time environment.
Education
05/2017
High School Diploma
Northeast Jones High School - Laurel, MS
Awards/Training
  • Army Achievement Medal
  • Army Good Conduct Medal
  • Overseas Service Ribbon
  • Army Service Ribbon
  • Global War on Terrorism Expeditionary Medal
  • 40HR Security Plus course
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Resume Overview

Companies Worked For:

  • US Department Of Defense
  • Dairy Queen

School Attended

  • Northeast Jones High School

Job Titles Held:

  • Satellite Communications System Operator
  • Operations Team Leader
  • IT Support Specialist
  • Cashier

Degrees

  • High School Diploma

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