Salon Receptionist Resume Example Novello Salon

SALON RECEPTIONIST

Summary

A passionate, dependable and creative professional with expertise in guest relations, scheduling, customer care, and inventory management. Thrives in a team atmosphere, and has extensive experience in handling high volume customer needs , with the ability to quickly assess each customer and offer on-trend recommendations.

Skills

Front end management and appointment scheduling
Thorough understanding of all salon/spa services as well as retail recommendations.
Payment tracking systems
Proficient in Phorest salon/spa software
Employee interviewing and hiring
Inventory maintenance
Marketing understanding
Attentive to detail
Customer service-oriented

Excellent communication skills
Excel in application and styling of Hair Extensions
Excel in all phases of hair color
Excel in all phases of cutting/styling to create the most flattering style that compliments clients facial features and individual style.
Patient assessments
Educated in basic dog obedience and training
Safe animal restraints and behavior
Dog sitter, walker and day care attendant for multiple dogs

Experience

04/2019 - CurrentSalon ReceptionistNovello Salon | Chester Springs, PA

Responsible for store opening and closing procedures.
Reviewed inventory, assessed needs and placed orders to keep stock available for employees as well as all other supplies needed to maintain salon properly.
Checked inventory and documented all salon retail products needed.
Scanned and bagged retail items as well as operated cash register for clients.
Updated clIent's data and tracked buying habits and input into (Phorest) salon system.
Provided outstanding customer service to new and long-standing clients by attending closely to concerns and developing solutions.

09/2018 - 03/2019Patient CoordinatorStony Creek Wellness Group | Guilford, CT

Advocated for and assisted with brain injured patients.
Performed comprehensive patient assessments and interviewed patients to compile medical histories.
Passionately focused on providing assistance to patients during times of illness or distress.
Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol consumption.
Ensured patient files were pulled and insurance verified before patient's appointment.
Observed strict HIPAA guidelines at all times according to company policy.

11/2006 - 08/2018Self Employed HairstylistBeyondwaves | North Branford , Ct

Educated guests on proper hair care And recommended home hair care regimen.
Used state-of-the-art techniques in cutting, coloring , treating and styling hair.
Promptly fielded all incoming phone calls , collected payments and scheduled appointments.
Set up workstation and treatment room with necessary products, equipment and supplies.
Selected hair colors based on customer preference.
Recommended hair styles that complimented clients' facial features and coloring.
Created repeat business by developing long-term relationships with all customers.
Executed all daily opening and closing procedures.
Worked a flexible schedule to accommodate salon needs.
Informed guests of spa services, programs and activities over the phone and in person.
Tracked and effectively managed client flowthroughout the spa.
Checked members and guests in promptly for their appointments as well as interacting in a friendly manner to deliver the best possible experience.
Kept work area in a clean and neat fashion to stay productive.
Organized salon paperwork and office files.
Responded to customer inquiries in a friendly and professional manner.
Trained in keratin bond extensions as well as tape in extensions
Provided in-salon as well as on location bridal services.
Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
Mentors new staff to enhance salon development and increase productivity.

06/1988 - 09/2006Hairstylist/ManagerRicks Hair Studio | Guilford, CT

Educated guests on proper hair care.
Trimmed and styled hair for weddings and special occasions.
Promptly fielded all incoming phone calls and scheduled appointments.
Recommended hair styles that complimented clients' facial features and coloring.
Designed traditional and contemporary hair styles for men and women.
Sanitized workstations and salon equipment for safety purposes.
Operated cash register to receive payments from customers.
Pre-booked appointments to guarantee repeat business.
Politely answered the phone and scheduled appointments for clients.
Promoted and sold salon services and products.
Employed a variety of hair style techniques, including curling and straightening.
Developed new hair styling techniques using creativity and knowledge of trends.
Selected hair colors based on customer preference.
Offered clients a catalogue showcasing hair style options.
Mentors new staff to enhance salon development and increase productivity.
Conducted weekly salon inventory.
Kept work area in a clean and neat fashion to stay productive.
Recommended home care hair regimens and treatments.

Education and Training

1988Cosmetologist : Cosmetology
Branford State Academy of Cosmetology | Branford, CT

High School Diploma
North Branford High School | North Branford, CT

Certifications

*Certified Goldwell Hair colorist

*Certified in Flhair Hair Extensions

*Certified in Cinderella Hair Exttensions

*Certified in HairTalk Hair Extensions

*Certified in Easihairpro Hair Extensions

Additional Information

Lort

Resume Overview

Companies Worked For:

Novello Salon
Stony Creek Wellness Group
Beyondwaves
Ricks Hair Studio

School Attended

Branford State Academy of Cosmetology
North Branford High School

Job Titles Held:

Salon Receptionist
Patient Coordinator
Self Employed Hairstylist
Hairstylist/Manager

Degrees

1988 Cosmetologist : Cosmetology
High School Diploma

Salon Receptionist Resume Example

Resume Score: 80%

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