(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dependable, efficient, and versatile individual with over 19 years of experience working in the healthcare industry. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works independently and as part of team to reach personal and business goals.

  • Problem-solving abilities
  • Adaptive team player
  • HIPAA proficiency
  • Aseptic technique
Education and Training
Monroe County Community College Monroe, MI Expected in Associate of Applied Science : - GPA :
Ashworth College , Expected in Sterile Processing Technician (In Process) : - GPA :
Pharmacy Technicians Certification Board , Expected in Certified Pharmacy Technician (CPhT) : - GPA :
Ohio Board of Pharmacy , Expected in Certified Pharmacy Technician (CPhT) : - GPA :
Advance Auto Parts - Sales Support Specialist
Murfreesboro, TN, 06/2022 - Current
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Prospected via phone and internet to develop leads and drive revenue.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Generated sales through outbound calling and lead follow-up efforts.
  • Developed sales opportunities by researching and identifying potential accounts.
  • Collaborated with team members to determine strategic sales approaches.
  • Managed account data in CRM to communicate updates to stakeholders.
  • Scheduled and attended virtual meetings with customers to close business deals.
St. Joseph Health - Certified Pharmacy Technician
Plainview, TX, 07/2013 - 06/2022

Hospital Account Liaison- Cleveland Clinic 7/2019 to 6/2022

  • Coordinated with Case Managers, pharmacists, homecare agencies, benefits department, and patients on hospital discharges with Coram for all Cleveland Clinic patients discharging to Ohio, Michigan, and Pennsylvania. Assisted on discharges to other states throughout the country as required.
  • Obtained laboratory results and other clinical information required for patients to start service.
  • Provided information pertaining to equipment, supplies, and services to applicable departments in order to bring patients on service.
  • Coordinated insurance coverage with insurance companies, benefits department, referral sources, pharmacy branches, and patients.
  • Maintained detailed insurance and company forms required for billing.

Customer Support Specialist 7/2016 to 7/2019

  • Completed order entries and refills under supervision of a pharmacist.
  • Coordinated care via telephone for a large number of home infusion patients, including verifying and documenting in-home supply and medication inventories and scheduling deliveries.
  • Coordinated with nursing agencies and laboratories to ensure patients medical needs were met and therapies remained appropriate.
  • Maintained detailed clinical progress reports.
  • Answered and directed incoming calls to appropriate parties.
  • Routed and tracked vendor and nursing agency claims in addition to patient payments.

Sterile Infusion Pharmacy Technician 11/2014 to 7/2016

  • Compounded IV medications including TPN and PCA in clean room following aseptic process.
  • Maintained the pharmacy clean room suite to 797 requirements including daily, weekly, monthly, and quarterly cleanings utilizing appropriate PPE.
  • Calibrated clean room equipment daily and documented air pressure and temperature logs daily.
  • Documented IV admixture and clean room suite sterility testing.
  • Pulled and stocked components including medication and compounding supplies.
  • Managed inventory and storage of medications and supplies. Completed appropriate documentation such as labels, log sheets, and reports.

Primary Admissions Representative 7/2013 to 11/2014

  • Coordinated with sales department, homecare agencies, patients, and prescribers to obtain required information for infusion therapies.
  • Provided information pertaining to equipment, supplies, and services to applicable departments in order to bring patients on service.
  • Relayed insurance coverage to referral sources and patients.
  • Maintained detailed insurance and company forms required for billing.
Universal Health Services - Insurance Verification Specialist
Laurel, MD, 11/2011 - 12/2012
  • Utilized all available resources to verify patient eligibility, coordinate benefits, run test claims, and determine patient coverage/responsibility for services.
  • Maintained communication with patients, medical offices, and insurance companies via phone, fax, and email until authorization determination was made.
  • Completed detailed prior authorization forms to obtain coverage for therapies.
  • Updated patient and insurance data and input changes into company computer system.
Rochester General Health System - Pharmacy Technician
Rochester, NY, 09/2003 - 01/2012
  • Interpreted and completed order entry under the supervision of a pharmacist.
  • Acted as third-party specialist, facilitated and completed patient eligibility and prior authorization processes by coordinating with insurance companies and medical offices.
  • Inspected medication storage locations to monitor drug expiration dates and maintain adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Answered incoming phone calls and monitored incoming faxed and electronic prescriptions.
  • Prepared prescription transfers to other pharmacies.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.

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Resume Overview

School Attended

  • Monroe County Community College
  • Ashworth College
  • Pharmacy Technicians Certification Board
  • Ohio Board of Pharmacy

Job Titles Held:

  • Sales Support Specialist
  • Certified Pharmacy Technician
  • Insurance Verification Specialist
  • Pharmacy Technician


  • Associate of Applied Science
  • Sterile Processing Technician (In Process)
  • Certified Pharmacy Technician (CPhT)
  • Certified Pharmacy Technician (CPhT)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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