sales support specialist resume example

Hospital Account Liaison- Cleveland Clinic 7/2019 to 6/2022

• Coordinated with Case Managers, pharmacists, homecare agencies, benefits department, and patients on hospital discharges with Coram for all Cleveland Clinic patients discharging to Ohio, Michigan, and Pennsylvania. Assisted on discharges to other states throughout the country as required.
• Obtained laboratory results and other clinical information required for patients to start service.
• Provided information pertaining to equipment, supplies, and services to applicable departments in order to bring patients on service.
• Coordinated insurance coverage with insurance companies, benefits department, referral sources, pharmacy branches, and patients.
• Maintained detailed insurance and company forms required for billing.

Customer Support Specialist 7/2016 to 7/2019

• Completed order entries and refills under supervision of a pharmacist.
• Coordinated care via telephone for a large number of home infusion patients, including verifying and documenting in-home supply and medication inventories and scheduling deliveries.
• Coordinated with nursing agencies and laboratories to ensure patients medical needs were met and therapies remained appropriate.
• Maintained detailed clinical progress reports.
• Answered and directed incoming calls to appropriate parties.
• Routed and tracked vendor and nursing agency claims in addition to patient payments.

Sterile Infusion Pharmacy Technician 11/2014 to 7/2016

• Compounded IV medications including TPN and PCA in clean room following aseptic process.
• Maintained the pharmacy clean room suite to 797 requirements including daily, weekly, monthly, and quarterly cleanings utilizing appropriate PPE.
• Calibrated clean room equipment daily and documented air pressure and temperature logs daily.
• Documented IV admixture and clean room suite sterility testing.
• Pulled and stocked components including medication and compounding supplies.
• Managed inventory and storage of medications and supplies. Completed appropriate documentation such as labels, log sheets, and reports.

Primary Admissions Representative 7/2013 to 11/2014

• Coordinated with sales department, homecare agencies, patients, and prescribers to obtain required information for infusion therapies.
• Provided information pertaining to equipment, supplies, and services to applicable departments in order to bring patients on service.
• Relayed insurance coverage to referral sources and patients.
• Maintained detailed insurance and company forms required for billing.

• Utilized all available resources to verify patient eligibility, coordinate benefits, run test claims, and determine patient coverage/responsibility for services.
• Maintained communication with patients, medical offices, and insurance companies via phone, fax, and email until authorization determination was made.
• Completed detailed prior authorization forms to obtain coverage for therapies.
• Updated patient and insurance data and input changes into company computer system.

• Interpreted and completed order entry under the supervision of a pharmacist.
• Acted as third-party specialist, facilitated and completed patient eligibility and prior authorization processes by coordinating with insurance companies and medical offices.
• Inspected medication storage locations to monitor drug expiration dates and maintain adequate inventory.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Answered incoming phone calls and monitored incoming faxed and electronic prescriptions.
• Prepared prescription transfers to other pharmacies.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.