sales support specialist resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Expert Sales support Specialist with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.fast paced multi-tasker,with exceptional organizational skills.
Skills
Reliable and trustworthy
Data Management
Customer service
Organizational skills
Leadership
Analytical
Conflict resolution
Multitasking
Clerical
Cash Handling Accuracy
Inventory Control Procedures
Merchandising
POS System Operation
Sales Goals Attainment
Store Opening and Closing
Stocking and Receiving
Upselling Techniques
Merchandising Knowledge
Customer- and Service-Oriented
Excellent Communication Skills
Listening Skills
Documentation and Recordkeeping
Friendly and Outgoing
Energetic Self-Starter
Sales Expertise
Reliable and Punctual
Profit and Revenue-Generating Strategies
Sales Tracking
Shipping and Receiving Oversight
Interdepartmental Collaboration
Sales Quota Management
Customer Trend Analysis
Promotional Sales Events
Established Track Record of Exceptional Sales Results
Market Intelligence
Mechanical Troubleshooting
Multitasking and Prioritization
Hardworking and Dedicated
Opening and Closing Procedures
Effective Customer Upselling
Critical Thinking
Friendly, Positive Attitude
Conflict Resolution
Computer Skills
MS Office
Customer Service Excellence
Calm and Professional Under Pressure
Data Entry
POS Systems and Ordering Platforms
Order and Refund Processing
Efficient and Detail-Oriented
Strong Analytical and Problem Solving Skills
Inbound and Outbound Calling
Sales Quota Achievement
Call Volume and Quality Metrics
Promoting Brand and Company Identity
Refunds and Returns Management
Multi-Line Phone Systems
Computer Proficiency
Education and Training
Corporation For Public Management Springfield, MA, Expected in 11/2009 ā āGED: - GPA:
Experience
Advance Auto Parts - Sales Support Specialist Albany, NY, 06/2018 - 03/2020
Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Jeff Wyler Automotive Family - Bdc Cincinnati, OH, 05/2017 - 05/2019
Supported sales team members to drive growth and development.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
Created and delivered in-depth sales presentations to potential customers.
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Enhanced sales volume through skilled support to both new and inactive customers.
Explained amount for expected services and provided detailed answers to customer questions.
Performed customer work and warranty repairs in compliance with manufacturer standards.
Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
Evaluated vehicle schematics to assess required parts and order accordingly.
Pedder Auto Group - Service Advisor Riverside, CA, 10/2016 - 06/2018
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Consulted with clients to outline options and obtain permission to proceed with service.
Produced repair and installation orders and updated master schedule with assignments.
Detailed operations, expected changes and typical duration of service to customers.
Recommended additional, useful services to customers, which helped to increase overall sales.
Describe automotive issues and systems to customers to help them understand their vehicle problems.
Performed in liaison role between customer and service technician.
Presented sales quotes, collected payments and filed warranty claims.
Review service history with clients and make recommendations based on needs, requests & concerns.
Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
Earned highest marks for customer satisfaction by providing exceptional care and service.
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