Sales And Service Technician Resume Example Diversey

SALES AND SERVICE TECHNICIAN

Professional Summary

Multi-talented Sales and Service Technician consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Work History

Sales and Service Technician, 09/2018 to CurrentDiversey - Carteret , New Jersey

Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Set up appointments with potential and current customers to promote new products and services.
Serviced existing accounts on regular basis to maximize revenue.
Service Equipment in various kitchens and housekeeping for hospitals, schools, University's, Hotels.
Addressed each customers' needs and wants to recommend suitable product options.
Supported customers continuously from sales process to product set-up and use.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Met with customers to discuss service needs and develop effective and practical solutions.
Planned and implemented solutions for technical problems such as dishasher repairs and various types of dispensers.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Met with customers to discuss service needs and offer available solutions.
Reviewed technical documentation to complete equipment maintenance and repair.
Evaluated systems according to predetermined checklist and noted issues.
Trained customer employees and managers on machine use and maintenance.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Sales and Service Technician, 04/2017 to 09/2018Auto-Clor - Carlstadt , New Jersey

Route / Territory manager For Ny metro area
Maintain lease dishwasher equipment
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Set up appointments with potential and current customers to promote new products and services.
Implemented, configured and optimized safety standards protecting Industry personnel.
Completed all job reports and logs immediately following service calls.
Perform complex mechanical alignments and calibration of equipment to quality standards.
Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
Utilize control mechanisms or hands-on procedures to operate machines.
Determined maintenance requirements and assigned repairs to qualified employees.

Front Counter Attendant and Delivery Driver, 11/2007 to 04/2011Burnet B.B.Q. - Union , New Jersey

Maintained awareness of assigned areas to support appropriate distribution of seating.
Welcomed guests to establishment and maintained pleasant, friendly and professional demeanor at all times.
Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
Displayed integrity, honesty and knowledge that promoted culture, values and mission of company.
Seated guests quickly and communicated number in party.
Accurately operated cash register to process customer payments daily.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Boosted revenues by upselling and cross-selling products to new and established customers.

Education

High School Diploma, 06/2010

Carteret High School - Carteret, NJ

H.V.A.C.R. Certified , 10/2011

Lincoln Tech - Union, NJ

Heating, Ventilation, Air Conditioning, Central Airr systems, Refrigeration

Skills

Account servicing
Product promotions
Revenue Generation
Lead prospecting
Customer Relations
Account development
Strategic Planning
Project organization
Process improvement

Supervision
Relationship development
Problem resolution
Operational improvement
Business operations
Team management
Retention Strategies
Staff Training
Network Development

Resume Overview

Companies Worked For:

Diversey
Auto-Clor
Burnet B.B.Q.

School Attended

Carteret High School
Lincoln Tech

Job Titles Held:

Sales and Service Technician
Front Counter Attendant and Delivery Driver

Degrees

High School Diploma , 06/2010
H.V.A.C.R. Certified , 10/2011

Sales and Service Technician Resume Example

Resume Score: 80%

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