Sales and Service Technician Resume Example
Multi-talented Sales and Service Technician consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Set up appointments with potential and current customers to promote new products and services.
- Serviced existing accounts on regular basis to maximize revenue.
- Service Equipment in various kitchens and housekeeping for hospitals, schools, University's, Hotels.
- Addressed each customers' needs and wants to recommend suitable product options.
- Supported customers continuously from sales process to product set-up and use.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Planned and implemented solutions for technical problems such as dishasher repairs and various types of dispensers.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Met with customers to discuss service needs and offer available solutions.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Route / Territory manager For Ny metro area
- Maintain lease dishwasher equipment
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Set up appointments with potential and current customers to promote new products and services.
- Implemented, configured and optimized safety standards protecting Industry personnel.
- Completed all job reports and logs immediately following service calls.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Utilize control mechanisms or hands-on procedures to operate machines.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Maintained awareness of assigned areas to support appropriate distribution of seating.
- Welcomed guests to establishment and maintained pleasant, friendly and professional demeanor at all times.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
- Displayed integrity, honesty and knowledge that promoted culture, values and mission of company.
- Seated guests quickly and communicated number in party.
- Accurately operated cash register to process customer payments daily.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Heating, Ventilation, Air Conditioning, Central Airr systems, Refrigeration
- Account servicing
- Product promotions
- Revenue Generation
- Lead prospecting
- Customer Relations
- Account development
- Strategic Planning
- Project organization
- Process improvement
- Supervision
- Relationship development
- Problem resolution
- Operational improvement
- Business operations
- Team management
- Retention Strategies
- Staff Training
- Network Development
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Resume Overview
School Attended
- Carteret High School
- Lincoln Tech
Job Titles Held:
- Sales and Service Technician
- Front Counter Attendant and Delivery Driver
Degrees
- High School Diploma , 06/2010
H.V.A.C.R. Certified , 10/2011
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