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Rooms Specialist Resume Example

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ROOMS SPECIALIST
Summary
A disciplined, honest, team builder and motivator, who is dedicated in delivering excellent service and one who seeks to, enhance predetermined objectives within a professional and mutual respectful environment through customer service delivery while achieving the established goals of the organization.
Skills
  • Core competencies
  • Excellent communications skills both written and verbal
  • Pragmatic strong team building client service skills
  • Excellent customer service and clerical support
  • Records organization and management
  • Accurate database management
  • Respond to and resolving customer service inquiries
  • Strategic planner and excellent interpersonal skills
  • Strong analytic thinker and problem solver
  • Microsoft Word Applications 2013
  • Typing speed 75 wpm
Experience
INTERCONTINETAIL HOTEL BUCKHEAD ATLANTA, GA Rooms Specialist 12/2014 to Current
  • Balancing and processioning all financial transactions, guest accounts and coordinating guest services delivery.
  • Technical support for guest computers/ business center availability of amenities.
  • Maintaining timely delivery of guest amenities, presenting a pleasant and professional service to all guests.
  • Check PM Accounts & (for departed guest an open balance).
  • Obtain authorization, Settle and adjust charges accordingly using ADJ Transaction codes.
  • Identifying guest needs and providing amenities, relevant information that meets productivity standards.
  • Routing Hotel business and guest calls to the correct parties.
  • Check-in guest in a timely and professional manure.
LOEWS ATLANTA HOTEL ATLANTA, GA Night Supervisor/Auditor/MOD 04/2013 to 12/2014
  • Balancing and processioning all financial transactions, guest accounts and coordinating guest services delivery.
  • Managing lobby operations, technical support for guest computers, and provide availability of amenities.
  • Maintaining order of front desk and back office by presenting a pleasant and professional services to guests.
  • Check PM Accounts (for departed guest with an open balance).
  • Obtain authorization, Settle and adjust charges accordingly using ADJ Transaction codes.
  • Identifying guest needs and providing amenities, relevant information that meets productivity standards.
  • Supervising and training overnight staff, audit rate plans in Opera and audit room inventory rate plans.
  • Providing courteous guest services, responding promptly to client inquiries, and resolving issues.
CLUBQUARTERS/MANHATTAN CENTRE HOTEL NEW YORK, NY Guest Services Manager/Accounts Payable Representative/Member Services Associate 04/2005 to 09/2012
  • Reviewed accounts payable reports and payment requests from to ensure timely approval of invoices and payments for 13 properties with in the U.S.
  • and London.
  • Processing over 250 invoices a week per properties.
  • Identified procedure-enhancing processes to ensure timely payment of invoices and discount-taking opportunities.
  • Established prompt communication on all finalized sales from internal guests and public inquiries expeditiously.
  • Assisted management with service delivery planning, project's performance to meet client's satisfaction needs.
  • Processed payee and vendor transactions and assisted management with site's fiduciary budget expenditures/GL accounts and correct transaction coding.
  • Posting and balancing month end closing.
  • Acquiring w9 from venders, Sending 1099 to all suppliers.
  • Anticipated and handled guest complaints/ problems to ensure quality product delivery, guest satisfaction.
  • Secured the privacy of clients documentation in accordance with organization's policies and procedures.
  • Resolved customer billing inquiries/disputes and supervised respective customer service departments.
  • Performed clerical duties and reconciling various accounts, and correcting any discrepancies as needed.
  • Managed lobby operations, maintenance of kiosks, technical support for guest computers.
VARDI GROUP, INC. /JEWERIES LONG ISLAND, NY Network Administrator 01/2002 to 04/2005
  • Administered day-to-day operation of networks servers and implement LAN/WAN maintenance and management.
  • Troubleshoot and oversee all EDI (Electronic Data Interchange) process of the company orders and invoices.
  • Secured standard operating systems, software packages, software utilities and maintained proper records.
  • Planned, designed, and maintained data networks, servers and provided technical support to users.
Education and Training
Bachelor of Science: Electrical Technology Business and Communication 05/00 New York Institute of Technology, Islip, NY Electrical Technology Business and Communication
Skills
accounts payable, balance, billing, budget, clerical, communications skills, excellent interpersonal skills, client, clients, Excellent customer service, customer service, database management, delivery, documentation, Electronic Data Interchange, EDI, financial, GL, inventory, LAN, team building, Managing, office, Microsoft Word, month end closing, networks, operating systems, policies, presenting, problem solver, processes, coding, quality, reconciling, Routing, sales, servers, Strategic, Supervising, Technical support, Troubleshoot, Typing speed, utilities, WAN, written
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Resume Overview

Companies Worked For:

  • INTERCONTINETAIL HOTEL BUCKHEAD
  • LOEWS ATLANTA HOTEL
  • CLUBQUARTERS/MANHATTAN CENTRE HOTEL
  • VARDI GROUP, INC. /JEWERIES

School Attended

  • New York Institute of Technology

Job Titles Held:

  • Rooms Specialist
  • Night Supervisor/Auditor/MOD
  • Guest Services Manager/Accounts Payable Representative/Member Services Associate
  • Network Administrator

Degrees

  • Bachelor of Science : Electrical Technology Business and Communication 05/00

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