ROI Specialist Resume Example
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ROI SPECIALIST
Professional Summary
I am a highly organized, detail-oriented and meticulous individual with the ability to take on multiple projects at once. I pride myself on being a quick learner, having excellent work ethic, being self-motivated and always going above and beyond. I have a positive and friendly personality and always strive to provide the very best customer service. I look forward to finding a position that will challenge and put to use my multifaceted skills as well as provide opportunities for growth and development.
Skills
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Work History
ROI Specialist | 08/2017 to 10/2019
Iron Mountain - Washington , DC
Iron Mountain - Washington , DC
- Contributed to operational efficiency for well-established organization specializing in managing and maintaining 3 condominium communities in Charlotte, NC.
- Monthly rent collections usually closing at 0, secured bank deposits and processed apartment security deposits.
- AR and AP processing.
- Monitored and documented all income, including delinquencies.
- Processed and managed all tenant service requests, updated tenant contact information, and set up new vendors in system.
- Reviewed monthly reports of overdue accounts and assists in collecting overdue payment from tenants.
- Assisted senior property manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.
- Reviewed completed application and assessed household information including income and asset verification according to program regulations.
- Handled all renewals and resident retention.
- Coordinated 3 major remodeling projects for one of the Adult Active communities in 2018.
- Acted as on-site supervisor when Senior Property Manager was absent.
- Disbursed petty cash to engineering staff and property personnel.
- Inspected properties every 21 days, took pictures and wrote reports regarding findings for submission to senior property manager.
- Managed day-to-day operations for 257-unit condominium property with approximately 1000 occupants.
- Maintained accurate records of all correspondence with and from tenants.
- Maintained accurate and updated websites and printed materials.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
OFFICE MANAGER BOOKKEEPER | 09/2015 to 08/2017
Community Healthlink, Inc. - Worcester , MA
Community Healthlink, Inc. - Worcester , MA
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coached new employees on administrative procedures, company policies and performance standards.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reorganized accounts payable processes, decreasing supplier payment delays from 34 to 29 days.
- Processed payroll for 13 employees each biweekly, including commissions, taxes, time off and healthcare benefits.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
EXECUTIVE ADMINISTRATIVE ASSISTANT | 05/2007 to 05/2015
Emi America Medical Equipment - City , STATE
Emi America Medical Equipment - City , STATE
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Created detailed expense reports.
- Managed accounts payable/accounts receivable.
- Participated in financial project meetings, transcribed meeting minutes and tracked project statuses.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Handled all scheduling for director's calendar and prepared meeting agenda and materials.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Florida Atlantic University - City, State | Bachelor of ScienceBusiness Administration, 08/2015
Miami Dade College - City, State | Associate of ArtsAccounting And Business Management
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Resume Overview
School Attended
- Florida Atlantic University
- Miami Dade College
Job Titles Held:
- ROI Specialist
- OFFICE MANAGER BOOKKEEPER
- EXECUTIVE ADMINISTRATIVE ASSISTANT
Degrees
- Florida Atlantic University - City , State | Bachelor of Science
Miami Dade College - City , State | Associate of Arts
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