RMA Specialist Resume Example
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RMA SPECIALIST
Professional Summary
Dedicated customer service with 3+ years of experience in order to, expand and contribute to my current experience and knowledge of the industry.
*Respected builder and leader of customer-focused teams; a challenging position with active company where I can use my knowledge, experience in managing accounts and analyzing data.
Skills
| Strong interpersonal communication skills Microsoft Windows Microsoft PowerPoint Sound leadership qualities and teaching experience Microsoft Word QuickBooks Effective learning ability Microsoft Excel SBT accounting system |
Work History
RMA Specialist, 01/2007 to 09/2010
Cognex Corporation – Field
Cognex Corporation – Field
- Customer service.
- Technical support.
- Manage inventory.
- In charge of all return material.
- Rearrange the RMA process for ERP.
Customer Service Representative,
- Achieve highest quality both in technical support and RMA customer service to distributors, resellers and end users.
- Maintain accurate inventory to insure the supply of all products and parts.
- Maintain all documents in order to support customers, sales dept and accounting dept with the most recent status of return material replacement and credit reports.
OEM/RMA Coordinator, 09/2005 to 11/2006
Johnson Brothers – Brainerd , MN
Johnson Brothers – Brainerd , MN
- Inspects, measures, and test finished goods to verify contents and functionality of product against test and assembly specifications, product description, or engineering specifications by performing the following duties.
- Follow established procedures and instructions to examine finished goods to determine acceptance/rejection against technical procedures and/or checklists.
Guest Service Associate, Ride Operator, and Certified Trainer, 03/2001 to 08/2005
Premio, Inc – City , STATE
Premio, Inc – City , STATE
- Assist each guest in safely riding each ride; greeting the guest at the entry of a ride; explaining the limitations and restrictions to the guest; seating the guest in the ride; securing safety restraints; and operating the ride.
- Coordinating jobs, multi-tasking, training, and supervising employees.
- Strong management, administration and organizational skills.
- Training new employees and cross training employees to different attractions in varies areas of the park.
Education
Earned 28 credits; concentration in business studies
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.: 02
Mt. San Antonio College - City, State
Mt. San Antonio College - City, State
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Resume Overview
School Attended
- Mt. San Antonio College
Job Titles Held:
- RMA Specialist
- Customer Service Representative
- OEM/RMA Coordinator
- Guest Service Associate, Ride Operator, and Certified Trainer
Degrees
- Earned 28 credits; concentration in business studies
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment. : 02
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