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RMA Specialist Resume Example

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RMA SPECIALIST
Professional Summary
Dedicated customer service with 3+ years of experience in order to, expand and contribute to my current experience and knowledge of the industry. *Respected builder and leader of customer-focused teams; a challenging position with active company where I can use my knowledge, experience in managing accounts and analyzing data.
Skills
Strong interpersonal communication skills Microsoft Windows Microsoft PowerPoint Sound leadership qualities and teaching experience Microsoft Word QuickBooks Effective learning ability Microsoft Excel SBT accounting system
Work History
RMA Specialist, 01/2007 to 09/2010
Gigabyte Technology - City of Industry – CA
  • Customer service.
  • Technical support.
  • Manage inventory.
  • In charge of all return material.
  • Rearrange the RMA process for ERP.
Customer Service Representative,
  • Achieve highest quality both in technical support and RMA customer service to distributors, resellers and end users.
  • Maintain accurate inventory to insure the supply of all products and parts.
  • Maintain all documents in order to support customers, sales dept and accounting dept with the most recent status of return material replacement and credit reports.
OEM/RMA Coordinator, 09/2005 to 11/2006
Premio, Inc – City of Industry, CA
  • Inspects, measures, and test finished goods to verify contents and functionality of product against test and assembly specifications, product description, or engineering specifications by performing the following duties.
  • Follow established procedures and instructions to examine finished goods to determine acceptance/rejection against technical procedures and/or checklists.
Guest Service Associate, Ride Operator, and Certified Trainer, 03/2001 to 08/2005
Knott's Berry Farm – Buena Park, CA
  • Assist each guest in safely riding each ride; greeting the guest at the entry of a ride; explaining the limitations and restrictions to the guest; seating the guest in the ride; securing safety restraints; and operating the ride.
  • Coordinating jobs, multi-tasking, training, and supervising employees.
  • Strong management, administration and organizational skills.
  • Training new employees and cross training employees to different attractions in varies areas of the park.
Education
Earned 28 credits; concentration in business studies Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.: 02
Mt. San Antonio College - Walnut, CA
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Resume Overview

Companies Worked For:

  • Gigabyte Technology - City of Industry
  • Premio, Inc
  • Knott's Berry Farm

School Attended

  • Mt. San Antonio College

Job Titles Held:

  • RMA Specialist
  • Customer Service Representative
  • OEM/RMA Coordinator
  • Guest Service Associate, Ride Operator, and Certified Trainer

Degrees

  • Earned 28 credits; concentration in business studies Training: Completed numerous courses and seminarsin customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment. : 02

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