Proactive, highly skilled, organized, top
performing administrative professional with 13 years' experience in diverse
§ Proficient in working autonomously, guaranteeing to
create a climate that fosters growth and development
§ Demonstrated ability to assist in collecting and
compiling assessment data required for accreditation
§ Knowledgeable in customer service, record keeping,
office management, oral & written communication, multitasking, and industry
trends & technology
§ Proficient in MS Word, Excel, PowerPoint, Access, Outlook,
Colorado State UniversityPresentMarketing, Business Management, and Project ManagementGreenwood Village, COMarketing, Business Management, and Project Management
Des Moines Area Community College2012Two -Year Business Management Business Administration, Accounting, Managerial Accounting, and Business MarketingDes Moines, IATwo -Year Business Management Business Administration, Accounting, Managerial Accounting, and Business Marketing
Faith Baptist Bible College2010Business Communications and Computer ApplicationsAnkeny, IAOne year Administrative Assistant Program Business Communications and Computer Applications
Great-West FinancialMarch 2015 to June 2015RFP Response Specialist Greenwood Village, Colorado
Assisted in writing and producing high quality proposals that contained the appropriate responses found in the RFP database, from Sales, and Subject Matter Experts.
Correctly outsourced RFP questions and sections as needed and shipped all cases by the assigned due dates.
Assisted in completing the RFP by the established due date.
Formatted new RFP submissions using the approved proposal style template.
Responded to requests for our standard RFP questionnaire.
Assembled binders, if required, and ensure delivery by the established deadline.
Assembled accurate and aesthetically appropriate proposal binders by ensuring all required content, for the proper line of business, has been included and complete the required shipping documents to ensure delivery by the established deadline.
Maintained the RFP database and proposal library, which included: logging new question/answer pairings, editing responses for grammar, content and formatting and improving synonyms/search words.
Great-West FinancialMarch 2013 to February 2015Broker Services Representative Greenwood Village, Colorado
Provided prompt, courteous service to all external and internal customers within Great-West.
Completed requests from clients to move 401K business with new brokers/broker dealers.
Assisted brokers and broker dealers with commissions/financial adjustments.
Updated Broker Services Department procedures documentation for 2013.
Answered calls daily in the Broker Services Department call center, in addition to email correspondence and Client communication inquiries.
Assisted with special projects as assigned by management.
Provided monthly summary report of work management and statistics of work pending/completed.
Bank of the WestAugust 2012 to March 2013Assistant Customer Service Manager Ankeny, Iowa
Recognized by the Regional Customer Service Manager as a mentor for team building exercises, sales, and marketing events.
Appointed with spearheading sales blitz goals and was a major contributor in reaching branch sales quota.
Contributed to raising NAR and customer service levels by creating Magical Moments for the branch and helped in maintaining a pleasant atmosphere for customers and coworkers while solving customer concerns.
Entrusted with training branch managers, CSM's, and other ACSM's on operational procedures and overseeing marketing managers during business calls and marketing events.
Reached quarterly platinum goals and was recognized as a top referrer in the region while assisting CSM with tasks such as new hire interviews and various training functions.
Olive GardenApril 2012 to August 2012Server, Guest Connections Ankeny, Iowa
Provided superior customer service by determining client needs and locating related products.
Focused on increasing patron satisfaction and dining experience.
Supported and assisted other team members and overall team effort.
Contributed to the constant effort to maintain overall company appearance, reputation, and interests while increasing personal customer service experience.
Volunteer Work/Community Service Animal Rescue League Fund-raising Auction - Des Moines, IA: 2012.
Served as silent undercover security auctioneer staff during event.
Ankeny Summer Days Parade - Ankeny, IA: 2012.
Coordinated Bank of the West entry for parade event and staffing.
Des Moines Art Festival Financial Records - Des Moines, IA: 2011 Volunteered for Bank of the West sponsored events in financial coordination's for handling cash and financial payments while maintaining accurate records.
Bank of the WestApril 2010 to August 2012Customer Service Representative Level III Ankeny, Iowa
Organized and assisted with Financial Service Officer in preparation and execution for table marketing events including Bank at Work business calls, job fairs, and college career marketing tables.
Exceeded my quarterly sales goals by reaching Platinum and receiving top referrers recognition in Great Plains region.
Aided ACSM with employee scheduling, weekly cash ordering, and monthly/quarterly branch certifications.
Nominated for Circle of Excellence in 2011 for exceeding sales, operational, and performance expectations.
Marketing, Business Management, and Project Management Two -Year Business Management Business Administration, Accounting, Managerial Accounting, and Business Marketing Business Communications and Computer Applications
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