Retirement Specialist Resume Example
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RETIREMENT SPECIALIST
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Alerus Financial | Fargo , NDRetirement Specialist04/2019 - Current
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers through phone conversations.
- Answered an average of 70 calls per day to answer customer questions.
Suez | Bakersfield , CAShipping and Receiving Clerk06/2018 - 04/2019
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Inventoried office and warehouse areas every week and addressed discrepancies to maintain recordkeeping validity.
Michael Kors | Baton Rouge , LAAssistant Store Manager10/2013 - 11/2018
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Assessed, optimized and elevated operations to target current and expected demands.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Capital Vacations | Sevierville , TNCollections Specialist04/2017 - 05/2018
- Completed skip traces on customers failing respond to collection efforts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Overcame objections by applying advanced training and persuasion techniques.
- Located and monitored overdue accounts using billing system to begin collections process.
- Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
- Processed payments over phone and set up recurring drafts.
- Recorded information about customers' financial status and collections status efforts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Received payment and ensured proper posting to appropriate customers accounts.
- Reviewed accounts to determine payment plan compliance.
- Recorded and updated customer personal accounts with accurate contact information.
- Located debtors by utilizing skip tracking and other strategies.
Education and Training
Word of Life Bible Institute | City, StateCertificate of Completion in Theology And Culinary Arts08/2013
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Resume Overview
School Attended
- Word of Life Bible Institute
Job Titles Held:
- Retirement Specialist
- Shipping and Receiving Clerk
- Assistant Store Manager
- Collections Specialist
Degrees
- Certificate of Completion in Theology And Culinary Arts
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