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Retirement Plan Specialist Resume Example

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RETIREMENT PLAN SPECIALIST
Professional Summary

Financial professional with extensive knowledge of stocks, bonds and investments. Outstanding accounting, computer and communication skills. Efficiently define strategies, develop execution plans and measure performance. Proficient to deliver exclusive services and to prepare financial planning, analysis, and reporting with responsibility and with US GAAP regulations compliance.

Work History
The Vanguard Group Inc.. Malvern, PARetirement Plan Specialist | 05/2018 - 07/2020
  • Provided information to customers regarding Vanguard's products and loyalty program and instructed to open and activate new accounts if required.
  • Cultivated customer loyalty, promoted customers and improved sales.
  • Regularly exceeded daily goals and add-on competitive environment .
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Educated investors related to their financial and retirement plans including 401k and 403b
  • Fielded customer questions and processed defined contribution plans requests for direct and indirect rollovers, QDRO. Terminations, contributions, beneficiaries' designations, loans and withdrawals for institutional investors.
  • Liaised with customers, management and resolution teams to better understand customer needs and recommend appropriate solutions.
  • Assured adherence to the guidelines and reporting standards sets forth in the prospectus and compliance with SEC and other government bodies.
  • Articulated value of various financial products, including stocks, bonds and mutual fund and educated clients on benefits of each.
  • Collected, organized and modeled loans using Vlookup.
  • Confirmed through Vlookup if clients are up to date with their loan repayment plan, and issued the loan forbearance or default letters accordingly.
Assigned With The Vanguard Group. Malvern, PARetail Customer Service Representative | 11/2015 - 05/2018
  • Managed more than 100 customer per day and increased quality and efficiency of services every week, month, and year.
  • Experienced to navigate range of monetary and clerical client requests via Vanguard's WAVE/AWD/Historical Documents systems to make sure that we have received their paperwork. Requests include application for new accounts, additional purchases, exchanges, redemptions, direct/indirect rollovers, asset transfers and other transactions.
  • Built and maintained expertise with Vanguard systems, policies, procedures and business areas,
  • Assisted with processing a broad variety of client requests for their account maintenance issues including check writing, online access, direct deposits, buy, sell and exchange for their funds.
  • Maintained department standards for reporting, quality , and efficiency.
  • Troubleshooted technical issues and difficulties.
  • Provided guidance and assistance relevant to clients' tax forms, RMD, Automatic investments and withdrawals set up for their accounts and created problem cases for clients' requests for historical documents, check images and letters.
  • Sent forms to the clients based on their requests and requirements such as change of address, agent authorization, bank transfer form, name change, etc. Identified ways to make processes easier for clients with a focus on minimizing client effort.
  • Built productive working relationships across the organization with a focus on creating client-driven solutions, continuously looking to meet or exceed client expectations.
  • Built productive working relationships across the organization with a focus on creating client-driven financial solutions, continually looking to meet or exceed client expectations.
  • Responsible to gather requirements related to client's investment needs and document for the advisors. Prepare fraud reports for inquiry if there is expected fraud
PNC BANK. Kennett Square, PACustomer Service Representative | 06/2015 - 11/2015
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Planned schedules and workflows based on expected customer demands.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Responsible to manage cash for more than fifteen branches in Pennsylvania and Delaware.
  • Processed loan applications for Auto, Home Equity and Personal Loans, and access if financial goals are met.
  • Opened new accounts including Checking, Saving, CD's IRA's, S for Savings and UTMA accounts
  • Scheduled detailed appointments with Financial Licensed Specialists and made final appropriate referrals
Courier One Inc. Jamison, PABudget Analyst | 06/2010 - 06/2015
  • Worked with human resources to assess labor patterns and hiring requirements.
  • Recommended financial solutions to corporate management based on detailed financial analysis and reports.
  • Generated annual budget forecasting information for executive and corporate reports.
  • Audited, balanced and reconciled payroll for more than 25 personnel.
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Led cost reduction efforts for New Jersey, Pennsylvania, Taxes, and California.
  • Identified and monitored budget revenues and expenses for accuracy and created budgets analysis reports through Vlookup, Macros, and Pivot Tables.
  • Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and updated reports in SAP/FICO. Compiled statistical data after each month-end closing, and used Excel Marcos and analysis tools.
  • Handled day-to-day running of operations, ensuring high levels of productivity, efficiency, and progression.
  • Completed financial statements to ensure compliance with relevant US GAAP's regulations.
  • Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.
Skills
  • Financial Modeling
  • Microsoft Office (Marcos, Slover, VLOOKUP, Pivot tables)
  • R-studio, Jamovi, mySQL
  • SAP FI/CO
  • Visio, Jira, Balsamiq Wireframes
  • Strategic Financial Planning
  • GAAP and Statutory Reporting
  • Financial and Operational Reporting
  • Report Generation
  • General Ledger Accounting Expertise
  • Budgeting
  • Forecasting trends
  • General ledger accounting
  • Developing solutions
  • Data trending
  • Documentation skills
  • SPSS/STATA/SAS software
  • Bookkeeping
  • Preparing budgets
  • Data Collection & Research
  • Finance
  • Accounting assistance
  • Power Point
  • Capital Expenditures
  • Management
  • Financial And Operational Reporting
  • Business Requirements Document
  • Business Process Mapping
  • Data Analysis
  • Marketing Research
  • Web-Based Reporting Tools
  • Workflow Charts
  • Revenue Development
  • Troubleshooting
  • Forecasting And Planning
  • Business Strategies
  • Business Systems
  • Operational Assessments
  • Functional Testing
  • Mutual Funds
  • Trend Analysis Expertise
  • Retirement Needs
  • Mutual Funds And Liabilities
  • Stock Market Understanding
  • Loans
  • Tax Law Expertise
  • Stock Market Expertise
Education
Goldey Beacom CollegeWilmington, DE Expected in 12/2021Doctorate in Business Administration: Business Administration
Goldey-Beacom CollegeWilmington, DE05/2018MBA: Financial Management
Philadelphia UniversityPhiladelphia, PA08/2007Bachelor of Science: Accounting And Finance
Certifications
  • Passed CFA level 1, eligible for Series 16 (Part II), Supervisory Analyst Qualification Exam's Waiver
  • Candidate of CFA Level 2, 2021
  • Passed Series 63 - December 2019
  • Passed SIE- August 2019
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Resume Overview

Companies Worked For:

  • The Vanguard Group Inc.
  • Assigned With The Vanguard Group
  • PNC BANK
  • Courier One Inc

School Attended

  • Goldey Beacom College
  • Goldey-Beacom College
  • Philadelphia University

Job Titles Held:

  • Retirement Plan Specialist
  • Retail Customer Service Representative
  • Customer Service Representative
  • Budget Analyst

Degrees

  • Doctorate in Business Administration : Business Administration
    MBA : Financial Management
    Bachelor of Science : Accounting And Finance

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