Retail Support Specialist Resume Example
I have a Bachelor's in Business Administration with an emphasis on accounting and ethics. I've worked for The Hertz Corporation for 12 years... I gained experience with sales as a Car Sales agent. I have experience with processing auto loan applications and putting together financing packages as an F&I manager. My role as an Operational Support specialist has given me knowledge of procurement, accounts payable, employee access support, vendor relations, and experience with setting up new store locations. My role in store openings consisted of setting up accounts with vendor contacts, ordering office supplies, furniture, and computer equipment, setting up utilities, and registering dealer license with the state. I opened a total of 4 locations in one years' time. Lastly in my latest work as a HR Generalist (Shared Services) I'velearned I9 compliance, payroll, process salary changes, company separations, onboarding and assist employees via phone with general employment information and grievances. I have a passion for being kind, and I'm eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
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- Facilitated range of HR administrative processes to support employee lifecycle.
- Inputted, updated and reconciled HR data to keep information current and accurate.
- Assist employees via phone and digital by answering questions and updating items related to their employee record such as changes to direct deposit accounts, tax withholdings, and personal information changes
- Assist HR stakeholders via digital platform by processing cases related to employee assignments such as changes to titles, compensation, and reporting structure
- Maintain complete professionalism in all communications with customers and follow escalation processes when necessary.
- Maintain a maximal level of confidentiality
- I coordinated new store openings, ordered office supplies, furniture, computers, utilities, registered the dealer's license with the state for temp tags, ordered car sales forms and misc. duties assigned by manager.
- Mapped sources of inventory from Rental lots to Car Sales locations.
- Created requisitions for Car Sales invoices and followed general accounts payable methods.
- Maintained, verified, and updated privileges for credentials files, insurance, and legal documentation.
- Managed supply and equipment inventory for business according to forecasts and needs.
- Oversaw select office operations for Hertz Car Sales locations by processing vital documentation, obtaining insurance verification and authorization for services.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement and provided progress on projected store openings.
- Provided expert support and troubleshooting via telephone and web chat services to Car Sales staff.
- Handle outgoing and incoming customer service, finance and sales calls.
- Responsible for creating customer arranged financing (cash) confirmation of purchases.
- Responsible for assisting with Finance confirmation of purchases.
- Work with customer's lenders to complete the purchase process.
- Responsible for reviewing finance document packages to prepare for lender submission.
- Work with lenders and customers to ensure bank stipulations are met.
- Call customers while in test drive to sell the car, finance, vehicle protection products & answer any R2B questions.
- Locate and offer alternative vehicles if customer calls to cancel.
- Answer all questions about R2B from customer.
- Work mainly in web-based environment.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Maintained compliance with all service, quality, and regulatory standards.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Responsible for working with the Airport, and Hertz Local Edition managers to coordinate the pickup of a reserved vehicle for test drive.
- Communicated with Rent2Buy customers on the readiness of their reserved vehicle for test drive.
- Make sure vehicles remain on hold for customers via D hold in the vehicle movement application.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Increased customer satisfaction by resolving delayed reservation issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated inter-departmental communication to effectively provide customer support.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for car rental reservation and optional services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted customers and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Majored in Accounting and Ethics
- Coursework in Human Resources, Accounting and Ethics
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Resume Overview
School Attended
- Mid America Christian University
- Star Spencer High School
Job Titles Held:
- HR Generalist ( Shared Services )
- Retail Support Specialist
- Sales Specialist
- Vehicle Specialist
- Domestic Agent
Degrees
- BBA : Accounting And Ethics
High School Diploma
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