Retail Support Specialist Resume Example The Hertz Corporation

RETAIL SUPPORT SPECIALIST

Professional Summary

Ten years of experience in the rental and car sales industry. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I've recently completed a Bachelor's in Business Administration with an emphasis on accounting and ethics. I'm seeking to transition into a role in compliance and human resources. I've worked for The Hertz Corporation for 11 years, where I had the opportunity to grow. I gained experience with sales as a Car Sales agent. I have experience with processing auto loan applications and putting together financing packages as an F&I manager. My role as an Operational Support specialist has given me knowledge of procurement, accounts payable, employee access support, vendor relations, and experience with setting up new store locations.

Skills

Sales (4 years)
Finance and Insurance (4 years)
Customer Service (10+ year)
Business operations
MS Office
Project organization
Entry verification

Vendor relationship management
Invoice and payment processing
Loan processing
Finance packaging
Procurement
Accounts payable
Employee Access

Work History

April 2019-CurrentRetail Support Specialist | The Hertz Corporation | Oklahoma City, OK

I coordinated new store openings by reaching out to all select vendors. I have opened four stores to date.
Mapped sources of inventory from Rental lots to Car Sales locations.
Submitted and Received on invoices to Accounts Payable.
Maintained, verified, and updated privileges for credentials files, insurance, and legal documentation.
Managed supply and equipment inventory for business according to forecasts and needs.
Oversaw select office operations for Hertz Car Sales locations by processing vital documentation, obtaining insurance verification and authorization for services.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, and provided progress the process on projected store openings.
Provided expert support and troubleshooting via telephone and web chat services.

March 2015-August 2019Sales Specialist | The Hertz Corporation | Oklahoma City, OK

Handle outgoing and incoming customer service, finance and sales calls.
Responsible for creating customer arranged financing (cash) confirmation of purchases.
Responsible for assisting with Finance confirmation of purchases.
Work with customer's lenders to complete the purchase process.
Responsible for reviewing finance document packages to prepare for lender submission.
Work with lenders and customers to ensure bank stipulations are met.
Call customers while in test drive to sell the car, finance, vehicle protection products & answer any R2B questions.
Locate and offer alternative vehicles if customer calls to cancel.
Answer all questions about R2B from customer.
Work mainly in web based environment.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Maintained compliance with all service, quality, and regulatory standards.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Completed registration paperwork and sales documentation.
Answered telephone and email inquiries from potential customers.

February 2012-March 2015Vehicle Specialist | The Hertz Corporation | Oklahoma City, OK

Responsible for working with the Airport, and Hertz Local Edition managers to coordinate the pickup of a reserved vehicle for test drive.
Communicated with Rent2Buy customers on the readiness of their reserved vehicle for test drive.
Make sure vehicles remain on hold for customers via D hold in the vehicle movement application.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Increased customer satisfaction by resolving delayed reservation issues.
Investigated and resolved customer inquiries and complaints quickly.
Facilitated inter-departmental communication to effectively provide customer support.

March 2009-February 2012Domestic Agent | The Hertz Corporation | Oklahoma City, OK

Boosted brand awareness, implemented promotional campaigns and employed sales tactics for car rental reservation and optional services.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Managed online booking inquiries and assisted customers and travel partners with questions throughout entire booking cycle.
Resolved various issues and discrepancies for customers.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

Expected in December 2020BBA: Accounting And EthicsMid America Christian University, Moore, Ok

Majored in Accounting and Ethics
Coursework in Human Resources, Accounting and Ethics

May 2007High School Diploma: Star Spencer High School, Spencer, OK

Resume Overview

Companies Worked For:

The Hertz Corporation

School Attended

Mid America Christian University
Star Spencer High School

Job Titles Held:

Retail Support Specialist
Sales Specialist
Vehicle Specialist
Domestic Agent

Degrees

BBA : Accounting And Ethics
High School Diploma :

Retail Support Specialist Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes