Seasoned retail operations specialist with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Motivated technological professional with strong sales, customer service and problem-solving abilities. Skilled learn new information quickly to maximize contributions and respond to changing customer preferences. With over 10 years experience in customer service, multitasking, and operations in a fast paced environment.
Skills
Excellent organization skills
Responsible
Friendly, positive attitude
Front desk operations
Troubleshooting
Dependable
Team building
Excellent Computer skills
Referral verification
Excellent Multitasking
Telephone etiquette
Records management
Proficient in Microsoft Office
Organizational skills
Customer service
Technologically savvy
Leadership
Training & Development
Flexible
Time management
Computer skills
Maintenance & Repair
Multitasking
Experience
Retail Integration Specialist, 08/2020 - Current Department Of Health And Human Services – Cleveland, OH,
Conduct training exercise with staff
Answer and direct high-volume phone calls
Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
Supervise and manage T-Mobile staff using Sprint systems
Sell all products and services offered by the Company
File and collect proprietary information from customers
Process customer Cash/Credit Card payments.
Conducting new hire training for new staff
Creating and editing staff schedule
Implemented brand marketing and sales campaigns.
Set up appointments with potential and current customers to promote new products and services.
Exceeded established sales goals and increased client retention.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Proactively managed client correspondence and recorded all tracking and communications.
Operations Specialist, 10/2015 - 08/2020 Hackensack University Medical Center – Asbury Park, NJ,
Reduced process lags and trained team members on best practices and protocols.
Receiving inventory packages and scan all new inventory into the store's sale system.
Completed various reports and analyzed each report to decide where improvements could be made.
Keeping all of stores inventory protected and organized in inventory room.
Conduct daily health checks on all stores demo displays, staff tablets and computers .
Create warehouse request for any damaged store equipment/demo phones.
Enforced company policies, answered coworkers' questions and trained new personnel.
Creating shipping labels for vendor returns, old equipment, and recycled phones back to warehouse.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Fulfill all sales staff technological request including new training, new system updates, or locating specific inventory in other store locations
Ensure inventory control needs are consistently met by improving and developing inventory management process and procedures.
Served as liaison between certain departments to implement new improvement plans and changes.
Handled returns of damaged products to respective suppliers, following all corporate return policies.
Utilized inventory management tools that aid in in- stock levels and reduce inventory shrink.
Perform weekly store inventory checks and submit inventory reports to operations management on time.
Medical Receptionist, 10/2013 - 05/2015 Planned Parenthood – City, STATE,
Process Cash and credit card patient responsibility payments.
Conducted patient intake interviews to collect medical information and insurance details.
Handled office supply ordering, including ink cartridges, toner and paper
Protected patients by observing strict HIPAA guidelines.
Trained new staff on office procedures, insurance processes and medical terminology.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Managed medical practice administrative needs to provide patient satisfaction.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Managed physician calendar, including scheduling patient appointments and procedures.
Updated patient financial information to promote accurate record keeping.
Education
Bachelor of Science: Health Service Administration, Expected in 01/2021 - Lehman College of The City University of New York - The Bronx, NY GPA:
Associate of Science: Liberal Arts, Expected in 05/2018 - Borough of Manhattan Community College of The City University of New York - New York, NY GPA:
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School Attended
Lehman College of The City University of New York
Borough of Manhattan Community College of The City University of New York
