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Resolutions Specialist Resume Example

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RESOLUTIONS SPECIALIST
Professional Summary

LSU graduate with a BA in Criminology and minor in psychology. I began in restaurants and have moved up into office adminitrative work, currently working for a multi-million dollar company as one of their top resolutions specialists. Excellent time management, problem solving, and people skills. Highly organized with the ability to balance multiple projects under a deadline, while also maintaining close and personal relationships with both staff and clients.

Skills
  • Excellent communication skills
  • Quick Learner
  • Flexible
  • 98 WPM Typing Speed
  • Customer Service Oriented
  • Accurate and Detailed
  • Works Well Under Pressure
  • Proficient With Multi-Tasking
  • Highly Organized
  • Psychology/Sociology Understanding
  • Good at Understanding People and Anticipating Needs
  • Ability to Critically Assess Ability of Others
  • Conflict resolution and Fast Paced Decision Making
  • Filing and Data Archiving
  • Time Management
  • Statistical analysis
  • Budgeting
  • Managing Inventory
  • Plan Development and Execution
  • Detailed Record keeping
  • High Priced Sales Expirience
Work History
Resolutions Specialist , 11/2017 to Current
BBQGuys.com – Baton Rouge , Louisiana
  • Resolving any problems on the customer side, including product damages and defects, shipping issues, and general custom complaints
  • Help impliment new systems and processes to increase work flow and efficiency
  • Coordinate with multiple vendors to resolve all account issues
  • Assisting the sales team in find solutions to complex issues, and recommending a quick resolution for our customers. Most often finding resolutions that meet the needs of both sides.
  • Assisted with coverage needed via online chat, phone sales, and support claims sent in through email
  • Often working in our sales department, selling high dollar items with a personal yearly sales goal over over $1m
  • Consistantly leading the department in terms of workload completed, with a high customer satisfaction rating
  • Maintained excellent attendance record, consistently arriving to work on time and working several hours of overtime weekly.
Assistant Manager, Bar Manager, 08/2014 to 02/2017
Carrabba's Italian Grill – Baton Rouge, LA
  • Managed restaurant inventory, ordering, and appropriate par levels for cost versus business needs
  • Created and maintained an organized system to stock all wine and liquor, in an way that ensured efficiency for the restaurant
  • Managed a staff of about 15-20 people
  • Assigned waitstaff sections and side work based on the strengths and weaknesses of the employee, to ensure a productive workflow
  • Briefly spoke with clients in order to further assess their expectations and the type of experience they were trying to have; as well as learned to read client body language and tones to help gauge when their are problems that need to be addressed
  • Balanced various tasks at once while also maintaining positive customer relations, all within a busy and stressful work environment
  • Consistently provided professional, friendly and engaging service
  • Developed and maintained positive working relationships with others to reach business goals
  • Assisting in the organization of staff and/or bartender meetings
Office Manager/Administrative Assistant, 09/2016 to 11/2017
Body Essentials LLC – Baton Rouge , Louisiana
  • Assisted in establishing new business ventures to increase areas of revenue
  • Assisted in setting up the business LLC with local government
  • Created and managed an online presence including a website, Facebook page, and appointment booking app
  • Assisted in the development of company business cards, appointment reminder cards, quarterly promotional mailers, company stationery, and intake/liability forms
  • Developed and maintained both a physical and online gift card service which covers both documenting customer orders and tracking sales
  • Managed all accounting operations
  • Prepared budgets and financial forecasts
  • Managed employee hours and payroll
  • Created and delegated tasks for other employees
  • Created various filing systems, both client based and financial
  • Oversaw inventory and office supply purchases
  • Developed and maintained customer relations, as well as bring in new clients to the business
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Transcribed company meetings with clients for more efficient record keeping, note taking, and plan development
  • Assisted and oversaw various cleaning and remodeling tasks
  • Assisted in non-work related tasks for my employer, such as arranging travel plans, social engagements, handling her mail and occasional shopping, and other personal matters
Education
Bachelor of Arts: Criminology and Psychology, Sociology, Psychology, 2016
Louisiana State University - Baton Rouge
  • Majoried in Criminology/Sociology
  • Minored in Psychology
  • Coursework in statistical analysis, industrial psychology, social psychology, developmental psychology, the psychology of personalities, psychological counseling, and the sociology of human interactions that I feel would be beneficial to any workplace
Affiliations
Member of The National Society of Leaders And Success Club
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Resume Overview

Companies Worked For:

  • BBQGuys.com
  • Carrabba's Italian Grill
  • Body Essentials LLC

School Attended

  • Louisiana State University

Job Titles Held:

  • Resolutions Specialist
  • Assistant Manager, Bar Manager
  • Office Manager/Administrative Assistant

Degrees

  • Bachelor of Arts : Criminology and Psychology, Sociology, Psychology , 2016

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