resident support specialist resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Care Giver specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking and reliable RSS with strong ability in empathy and compassion. Offering life knowledge and personal experience . Highly organized, proactive and punctual with team-oriented mentality.
Skills
Patient-Centered Care
Women's Issues
Behavioral Therapy
Conflict Resolution
People Skills
Data Management
Planning & Organizing
First Aid/CPR
Computer Skills
Flexible Schedule
Organizational Skills
Friendly, Positive Attitude
Relationship Building
Good Work Ethic
Supervision & Leadership
Active Listening
Training & Development
Reliable & Trustworthy
Microsoft Office
Customer Service
Critical Thinking
Problem Resolution
PPE Use
Emergency Response Training
Violence Prevention
Mood Disorders Knowledge
Family Maintenance
Strategic Planner
Experience
Resident Support Specialist, 05/2022 - Current Ace Hardware – Raymond, NH,
Worked with severely mentally ill, homeless and dually-diagnosed adults.
Provided counseling and emotional support for [Type] patients.
Evaluated and addressed individual client needs and concerns.
Acted as role model for clients by exhibiting positive behaviors.
Kept team on track by assigning and supervising activities and giving constructive feedback.
Maintained updated knowledge through continuing education and advanced training.
Loss Prevention Officer, 07/2018 - 12/2021 Rutter's Dairy Inc – New Freedom, PA,
Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
Implemented both individual and group training for executive and loss prevention personnel.
Assisted with internal investigations into personnel theft or fraud by research and camera surveillance.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Assistant Store Manager, 11/2016 - 07/2018 Common Spirit – Grafton, ND,
Examined merchandise to correctly price and display products.
Coached and developed store associates through formal and informal interactions.
Handled scheduling for store shifts to achieve adequate staffing.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Oversaw aspects of maintenance, inventory and daily activity management.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Collaborated with staff to maximize customer satisfaction and streamline procedures.
Answered customer questions and addressed problems and complaints in person and via phone.
Resident Care Aide, 12/2014 - 09/2015 Franklin House Epi-Center – City, STATE,
Planned optimal meals based on established nutritional plans.
Organized games and other activities to engage clients and offer mental stimulation.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Recorded patient conditions and vital signs before and after medical operations.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Monitored infection control procedures to verify facility-wide health and safety.
Helped clients stay happy and healthy by providing mental and emotional support.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Attended to patients in 22-bed unit, continuously checking on needs and maintaining high standards of patient care.
Administered medications and educated patients and families on correct at-home administration.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education and Training
: Criminal Justice, Expected in - Eastern Gateway Community College - Steubenville, OH GPA: Status -
: Psychology, Expected in - University of Phoenix - Tempe, AZ GPA: Status -
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