resident service coordinator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned Resident Service Coordinator familiar with assisted living procedures, operational standards and regulatory guidelines. Offering complex problem-solving skills and a team-driven approach. Seeking a fast-paced position with room for career growth.

  • Client documentation
  • Administering medication
  • Community activities
  • Behavior redirection
  • Compassionate client care
  • Treatment of conditions
  • Practiced inpatient and outpatient caregiver
  • Mobility assistance
  • Speaking clearly
  • Maintaining records
  • Problem resolution ability
  • Patient Care
  • PPE Use
  • Training & Development
  • Organizational Skills
  • eMAR knowledge
  • Friendly, positive attitude
  • Good Work Ethic
  • Planning & Organizing
  • Reliable & Trustworthy
  • Problem Resolution
  • Supervision & Leadership
  • Critical Thinking
  • CPR Certified
  • Patient Relations
  • Quick Problem Solver
  • Observation Documentation
Resident Service Coordinator , 02/2022 - Current
Amli Residential Atlanta, GA,
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Consulted with staff on resolution of complex service issues.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Provided hands-on and proactive leadership to community services staff.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Improved patient flow, administrative functions and teamwork by organizing.
  • Maintained medical records in electronic health system to document daily patient data.
  • Participated in cases and made key decisions regarding patient treatment.
  • Monitored and supported other residents providing patient care.
  • Identified methods to improve efficiency, as well as patient care and evaluation quality.
  • Instituted trainings to onboard new members and continue member development.
  • Administered medications, tracked dosages and documented patient conditions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Assisted patients with personal care to alleviate burden on family members.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Guided employees in handling difficult or complex problems.
  • Delegated work to staff, setting priorities and goals.
Resident Medication Assistant, 11/2019 - 02/2022
Jabil Inc. Clinton, MA,
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Administered medications and educated patients and families on correct administration.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Provided excellent patient support and care to patients and families.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Assisted residents with daily living activities as designated in care plans.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Obtained, recorded and reported patient vital signs for medication administration.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assessed patient needs in response to medications.
  • Maintained medication stock and cleaned patient rooms and equipment.
Assistant Supervisor, 07/2009 - 06/2011
Amikids Tampa, FL,
  • Filed paperwork and submitted reports to upper management.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Educated patients on various resources, services and programs to maximize care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Oversaw employee supervision, client satisfaction, contract management and daily work.
  • Evaluated patient behavior and reported changes to clinical team.
  • Evaluated employee performance and developed improvement plans.
  • Delegated daily tasks to team members to optimize team productivity.
Direct Care Staff, 08/2002 - 11/2004
Renaissance Community Homes City, STATE,
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Monitored clients' progress to report necessary changes.
  • Administered all necessary medications as directed by care plan.
  • Documented current patient information to update supervising direct care including vital signs, behaviors and eating habits.
Education and Training
Certificate : CNA , Expected in 06/2023
Heart To Heart Healthcare Training - Ypsilanti,
Status -
Certificate in Child Care: Child Development , Expected in
Vo Tech - Adrian, MI
Status -
High School Diploma: , Expected in
Lenawee Prep - Adrian , MI
Status -
: General Studies, Expected in
Jackson Community College - Jackson, MI
Status -

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Resume Overview

School Attended

  • Heart To Heart Healthcare Training
  • Vo Tech
  • Lenawee Prep
  • Jackson Community College

Job Titles Held:

  • Resident Service Coordinator
  • Resident Medication Assistant
  • Assistant Supervisor
  • Direct Care Staff


  • Certificate
  • Certificate in Child Care
  • High School Diploma
  • Some College (No Degree)

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