Resident Service Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Service Coordinator who has knowledge of HUD standards and intense protocol. Served individuals with disabilities and special needs and is well-versed of DDSN procedures. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts. Seeking a dynamic, growth-oriented position with a well established agency.

  • Interviewing
  • Medical chart documentation
  • Relationship development
  • Hiring and training
  • Skill building
  • Staff training
  • Quick learner
  • Financial records and processing
  • Records administration
  • Client meetings
  • Customer support and assistance
  • Research and facts collecting
  • Assistance program knowledge
  • Flexible
  • Relationship building
  • Working collaboratively
  • Active listening
  • Community outreach
Resident Service Coordinator, 09/2020 to Current
EbenezerHastings, MN,
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Organized schedules and assignments to maximize efficiency and program effectiveness.
  • Presented talks at community groups to promote organizational mission and programs.
  • Advocated for resident into community-based treatment settings
  • Collaborated with team members to identify and accomplish agency objectives.
  • Assessed each resident's psychosocial needs.
  • Received development opportunities through various workshops, seminars and regular training.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
CTH II Coordinator, 11/2004 to 09/2020
Dierbergs MarketsChesterfield, MO,
  • Conducted meetings with Direct Support Professionals and recommends solutions and strategies to improve consumer satisfaction
  • Led meetings to receive staff concerns and educate on changes to policies and procedures
  • Provided onsite training to Direct Support Professionals
  • Documented monthly progress on all training objectives for each individuals
  • Resolved conflicts and negotiated agreements between staff in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Effectively manage finances
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to consumers and their families when face-to-face or through phone conversations.
  • Performed site evaluations of the many homes at the agency
  • Collaborated with others to discuss new job opportunities for the consumers
Certified Nursing Assistant, 06/1995 to 07/2005
Dierbergs MarketsCreve Coeur, MO,
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
  • Prepared examination and patient rooms for procedures, checking supply availability and laying out instruments
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Used mobility devices and equipment to carefully and transport patients
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Played games with patients to boost mood, improve memory and provide light entertainment
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Exhibited compassionate care and communication regarding issues surrounding death and dying
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
Certified Nursing Assistant, 01/1991 to 12/1997
Orangeburg Nursing HomeCity, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Consulted with nurses to develop patient care plans and evaluate treatment options
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
  • Documented patient intake and dietary requirements and assisted with feeding
  • Documented activities and recorded information
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
Education and Training
Master of Arts: Rehabilitation Counseling, Expected in 05/2021
South Carolina State University - Orangeburg, SC
Bachelor of Arts: Sociology And Criminal Justice, Expected in 12/2008
Claflin University - Orangeburg, SC
  • Cum Laude Graduate
High School Diploma: , Expected in 06/1989
Bowman High School - Bowman, SC,

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Resume Overview

School Attended
  • South Carolina State University
  • Claflin University
  • Bowman High School
Job Titles Held:
  • Resident Service Coordinator
  • CTH II Coordinator
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Master of Arts
  • Bachelor of Arts
  • High School Diploma