Resident Service Coordinator Resume Example
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RESIDENT SERVICE COORDINATOR
Professional Summary
Committed Resident Service Coordinator actively pursuing a career opportunity to leverage 12 years of healthcare industry performance. Highly skilled in patient relationship management and medication administration.
Work History
Ebenezer - Resident Service CoordinatorFaribault , MN10/2019 - Current
- Maintained high-quality direct care for all residents.
- Managed chart storage and organization.
- Instructed all team members in industry best practices and direct care standards.
- Observed resident conditions and reported any status changes to physicians.
- Promoted resident care and safety by maintaining safe and organized environment.
- Conducted tours, orientation and educational sessions for residents and families.
- Solved grievances and complaints by collaborating with residents.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Promoted positive relations between residents and staff.
- Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
- Enforced policies and safety standards through building and room rounds.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Completed clerical tasks such as filing, copying and distributing mail.
Valencia Terrace - Lead Medication AideCity , STATE08/2014 - 10/2019
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Checked supply availability and laid out instruments for [Type] patient rooms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Obtained client medical history, including medication information, symptoms and allergies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Trained and supervised employees
- Communicated with physicians, home health and pharmacy.
- Responsibe for inventory of suppiles in the Medication room.
- Centrally storing and destruction of medications
- Responsible for checking for expired and discontinued medications.
- Ordering refills of routine and as needed medications and obatining written orders from physicians.
- Adminstered medications according to physicians orders.
- Observed side effects and adverse reactions to medicatioons and communicated to physicians
Air Force Village West - Lead Caregiver/Certified Medication AideCity , STATE06/2006 - 11/2011
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Transported patients between rooms and appointments or testing locations.
- Adminstered medications, ordered medications and communicated to physicians.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Trained new employees
- Lead team of caregivers and Med-aides
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Skills
- Community resource knowledge
- Personnel scheduling
- Chart organization
- Resident care training
- Compassionate patient care
- Medication Administration
- Emergency medical plans
- Budgeting
- Training
- Inventory Management
- Administrative support
- Strategic Planning
- Team building
- Time management
- Customer Service
- Documentation
- Regulatory Compliance
- MS Office
- ElderMark Software
- QuickMar software
- AL Advantage software
Education
06/2001John W. North High SchoolCity, StateHigh School Diploma
Bryman CollegeCityCertification: Medical Office Management
Certifications
RCFE Certification
Med-Tech Certification
CPR/First aid Certified
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Resume Overview
School Attended
- John W. North High School
- Bryman College
Job Titles Held:
- Resident Service Coordinator
- Lead Medication Aide
- Lead Caregiver/Certified Medication Aide
Degrees
- High School Diploma
Certification : Medical Office Management
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