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Resident Service Coordinator Resume Example

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RESIDENT SERVICE COORDINATOR
Professional Summary

Committed Resident Service Coordinator actively pursuing a career opportunity to leverage 12 years of healthcare industry performance. Highly skilled in patient relationship management and medication administration.

Work History
Villas At San Bernardino - Resident Service CoordinatorSan Bernardino, California10/2019 - Current
  • Maintained high-quality direct care for all residents.
  • Managed chart storage and organization.
  • Instructed all team members in industry best practices and direct care standards.
  • Observed resident conditions and reported any status changes to physicians.
  • Promoted resident care and safety by maintaining safe and organized environment.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Solved grievances and complaints by collaborating with residents.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Supported personal needs of residents dealing with diverse conditions.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
  • Enforced policies and safety standards through building and room rounds.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Completed clerical tasks such as filing, copying and distributing mail.
Valencia Terrace - Lead Medication AideCorona, CA08/2014 - 10/2019
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Checked supply availability and laid out instruments for [Type] patient rooms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Trained and supervised employees
  • Communicated with physicians, home health and pharmacy.
  • Responsibefor inventory of suppiles in the Medication room.
  • Centrally storing and destruction of medications
  • Responsible for checking for expired and discontinued medications.
  • Ordering refills of routine and as needed medications and obatining written orders from physicians.
  • Adminstered medications according to physicians orders.
  • Observed side effects and adverse reactions to medicatioons and communicated to physicians
Air Force Village West - Lead Caregiver/Certified Medication AideRiverside, California06/2006 - 11/2011
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Transported patients between rooms and appointments or testing locations.
  • Adminstered medications, ordered medications and communicated to physicians.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Trained new employees
  • Lead team of caregivers and Med-aides
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Skills
  • Community resource knowledge
  • Personnel scheduling
  • Chart organization
  • Resident care training
  • Compassionate patient care
  • Medication Administration
  • Emergency medical plans
  • Budgeting
  • Training
  • Inventory Management
  • Administrative support
  • Strategic Planning
  • Team building
  • Time management
  • Customer Service
  • Documentation
  • Regulatory Compliance
  • MS Office
  • ElderMark Software
  • QuickMar software
  • AL Advantage software
Education
06/2001John W. North High SchoolRiverside, CAHigh School Diploma
Bryman CollegeSan Bernardino, CACertification: Medical Office Management
Certifications

RCFE Certification

Med-Tech Certification

CPR/First aid Certified

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Resume Overview

Companies Worked For:

  • Villas At San Bernardino
  • Valencia Terrace
  • Air Force Village West

School Attended

  • John W. North High School
  • Bryman College

Job Titles Held:

  • Resident Service Coordinator
  • Lead Medication Aide
  • Lead Caregiver/Certified Medication Aide

Degrees

  • High School Diploma
    Certification : Medical Office Management

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