resident service coordinator resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I believe in excellent customer and client service. Positivity and working hard are two of my strongest characteristics. I believe in doing my best to meet each person's needs and provide
outstanding service.
Skills
Relationship building
Problem resolution
People skills
Data management
Team building
Customer service
Communication
Education and Training
Millersville UniversityMillersville, PA, Expected in ā ā:Social Work - GPA:
Completed coursework in Psychology, and social work.
Harrisburg Area Community CollegeHarrisburg, PAExpected in ā āAssociate of Science:Social Sciences - GPA:
[Phi Theta Kappa Honor's Society Name] Member
Completed coursework in Sciences, Research Writing and human services
Completed continuing education in Yearly seminar in Philadelphia dealing with Geriatrics.
Lancaster County Career And Technology CenterWillow Street, PAExpected in ā āMedical Assistant: - GPA:
4.0 GPA
Experience
Education Realty Trust Inc. - Resident Service Coordinator Culver City, CA, 10/2021 - Current
Coordinated services for families and seniors to help them to sustain housing , well being and health.
Evention Prevention Program.
Trauma Informed Principles.
Provided events and activities on property sites to enhance the quality of living for families and seniors.
Obtained partnerships for sponsorships to provide donations and services needed for residents and families.
Conflict resolution and mediation for resident and community issues.
Conflict resolution and mediation for resident and community issues
Assisted residents with needed services and application to move forward in a safe and healthy environment.
Manages Resident Service budget for each property.
Five Star Quality Care, Inc. - Resident Service Director Cheyenne, WY, 06/2020 - 09/2021
Managed delivery of social services for 100 [Senior Living residents in need of psychosocial and aging in place assistance.
Developed budgets, managed expenses and revenue, monitored budget versus expenses continually and rectified or justified variances in consultation with upper management.
Performed ongoing assessments to pinpoint resident needs, established optimum service plans and built medication system in full compliance to state, federal and company regulations.
Welcomed inquiries from potential residents and families, explained costs, processes and living options, conducted tours and explained insurance, payment and public aid options.
Helped develop and implement promotional strategies to bring in new residents.
Spearheaded, organized, directed and evaluated activities, field trips and leisure programs that met residents' physical, social, emotional, intellectual and spiritual needs.
Scheduled and oversaw new resident move-ins and developed, planned and implemented new resident orientation program with focus on stress-free, seamless transitions.
Led campus tours, new resident orientation and ongoing educational sessions.
Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Led meetings every week to receive resident concerns and educate on changes to policies and procedures.
Developed and deepened relationships with residents and fellow staff.
Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and building safety.
Counseled 100+ residents at retirement community and assisted living facility, liaising between residents and community programs and organization.
Coordinated Covid vaccine clinics for independent living residents and keep track of resident vaccines.
Planned and administered budgets for programs, equipment and support services.
Spoke to community groups to explain and interpret purposes, programs and policies.
Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Willow Valley Retirement Communities - Resident Nursing City, STATE, 03/2007 - 06/2020
Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Engaged with patient family and friends to provide courteous visit experience.
Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Coordinated all New Move In interviews for the Resident Nursing Office. Welcomed residents to the community.
Assisted with Employee Health Fairs both inside and outside the facility to recruit new employees and promote benefits and wellness to excising employees.
Presentations in conjunction with the North Museum of Lancaster to bring education and career fairs to the Lancaster area Middle Schools.
Coordinated Flu Clinics
COVID Screening - as the administrative personnel to screen at the 2nd level to evaluated if an employee was safe to be able to attend work.
Additional Information
Member of the American Association of Service Coordinators
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