I have honed my professions that include Customer Service and Administrative Support in the Residential Real Estate market for more than 10 plus years. I am consistent in succeeding to increasing revenues and occupancies through my sales experience and along with building consumer relations and responding to the clientèles' needs are my additional qualities. I have developed excellent client and project management skills and action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. My goal is to continue exhibiting my experiences to the company that I encompass with and bring a high level of professionalism and excellent customer service qualities.
Increased office organization by developing more efficient filing system and customer database protocols.Coordinated all department functions for team of 20+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 300]+ employees.
Received and screened a high volume of internal and external communications, including email and mail.Properly routed agreements, contracts and invoices through the signature process.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Planned meetings and prepared conference rooms.Served as central point of contact for all outside vendors needing to gain access to the building.Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Business Administration Marketing, Public Relations, Promotions Management, Accounting, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web
Grace hill on-line learning center courses, from 2013 to ongoing training courses in Fair Housing, Risk Management, Customer Service and Drug-Free Workplace.
Weichter Real Estate School; ongoing to complete August, 2015, Real Estate Agent
M-100 Essentials of Community Association Management certificate, November 2009
Notary for the State of Maryland since 1996 to present
Accounting, administrative, agency, backup, closing, oral, client, Customer Service, databases, documentation, faxing, filing, International Marketing, letters, local government, market planning, marketing, market, meetings, Access, Excel, Microsoft suite, office, Outlook, PowerPoint, Microsoft Word, newsletters, organizational, page, progress, Property Management, proposals, Public Relations, publications, receptionist, reception, repairs, reporting, Risk Management, sales, scanning, scheduling, spreadsheets, Spreadsheet, staffing, telephone, website, written
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