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resident service coordinator resume example with 16 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I have honed my professions that include Customer Service and Administrative Support in the Residential Real Estate market for more than 10 plus years. I am consistent in succeeding to increasing revenues and occupancies through my sales experience and along with building consumer relations and responding to the clientèles' needs are my additional qualities. I have developed excellent client and project management skills and action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. My goal is to continue exhibiting my experiences to the company that I encompass with and bring a high level of professionalism and excellent customer service qualities.

Highlights
  • Professional and mature
  • Self-directed
  • Meticulous attention to detail
  • Microsoft Office proficiency
  • Time management
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Proofreading
Education
Attending UMUC University of Maryland College Park, MD Expected in 2016 Bachelors of Science : Business Administration - GPA :

Business Administration Marketing, Public Relations, Promotions Management, Accounting, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web


Grace hill on-line learning center courses, from 2013 to ongoing training courses in Fair Housing, Risk Management, Customer Service and Drug-Free Workplace.

Kaplan University College Park, MD Expected in 2012 Associate's Degree : Business Administration - GPA :

Business Administration

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.Coordinated all department functions for team of 20+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 300]+ employees.

Experience
Udr, Inc. - Resident Service Coordinator
Silver Spring, MD, 05/2013 - Current
  • Property Management for apartment units Assist with providing information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to callers and on site visitors.
  • Ability to work with Microsoft suite, Microsoft Word, Excel, PowerPoint, Spreadsheet, Outlook, knowledge of Access.
  • Maintained strict adherence to the federal Fair Housing Act.
  • Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
  • Effectively handle and resolve escalated resident concerns by written letters or oral correspondence.
  • Develop and maintain relationships with social service agencies and local government agencies in order to create partnerships with and inventories of community resources and services to enrich and complement the service opportunities available to the residents of the community.
  • Provide to management, reporting of all services and programs made available to residents to include the number of residents participating in each program or service.
  • Update the property's website and Facebook page, respace with events and leasing specials.
  • Develop and maintain monthly newsletters and activities calendar.
  • Create resident files, including all related paperwork and documentation.
  • Ability to handle clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Process rental payments and calculate annual lease renewals for existing residents.
  • Process and code invoices monthly for payments.
  • Ability to work apartment community software, Yardi and Jennark.
InterSolutions, LLC - HOA Property Manager/ Leasing Consultant
City, STATE, 05/2011 - 05/2013
  • An agency staffing for apartment communities Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to callers and on site visitors.
  • Creates and maintains new resident files with attention to accuracy and accountability.
  • Schedule and establish effective systems for record retention by creating database for daily correspondence tracking.
  • Demonstrate models/homes/home sites and overcome sales objections; close for the sale Document the transaction and track progress of loan, options and construction Respond to customer requests for information and document any cancellations Maintenance of all lot files/sales files communicate orally and accountability with scheduling and ensuring optimal coverage and support to client's needs.
  • Monitor models and sales office for appropriate disclosures, supplies, repairs, etc.
  • Assists with all marketing efforts which may include the apartment expo, resident appreciation, market survey, market planning and other site events.
  • Coordinate, scheduled and prepared monthly meeting minutes, edited subcontractor proposals, project punch-list, transmittals and memorandum for organizational support.
Montgomery Development, LLC - HOA Administrator/Concierge
City, STATE, 2007 - 04/2010
  • Development of land, new homes and investment properties Provided tours to demonstrate models homes, condos, townhomes and apartments to overcome sales objections and applying closing techniques.
  • Perform weekly inspections, sent out letters and memos for penalties, violations and updates.
  • Coordinate, manage and plan events with staff, vendors and contractors for all levels of clientèle in order Made copies, sent faxes and handled all incoming and outgoing correspondence.Supplied key cards and building access to employees and visitors.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and screened a high volume of internal and external communications, including email and mail.to execute programs and events.
  • Enter all new resident information into spreadsheets and databases as required Serve as backup receptionist for proficiencies in telephone details, e-mails, faxing and front-desk reception within high-volume environment.
  • Provide administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Respond to handle clients effectively by identifying their needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Prepared and organized quarterly newsletters, informed community with updates from developers and builders.
  • Plan travel schedules, hostess to meetings, and catering events for 200 plus residents.
Intersolution,LLC - Leasing Consultant and Property Manager
City, STATE, 02/2004 - 11/2006

Received and screened a high volume of internal and external communications, including email and mail.Properly routed agreements, contracts and invoices through the signature process.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Planned meetings and prepared conference rooms.Served as central point of contact for all outside vendors needing to gain access to the building.Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Interests

Weichter Real Estate School; ongoing to complete August, 2015, Real Estate Agent


M-100 Essentials of Community Association Management certificate, November 2009


Notary for the State of Maryland since 1996 to present

Additional Information
  • Weichter Real Estate School; ongoing to complete January, 2015, Real Estate Agent M-100 Essentials of Community Association Management certificate, November 2009 Notary for the State of Maryland since 1996 to present
Skills

Accounting, administrative, agency, backup, closing, oral, client, Customer Service, databases, documentation, faxing, filing, International Marketing, letters, local government, market planning, marketing, market, meetings, Access, Excel, Microsoft suite, office, Outlook, PowerPoint, Microsoft Word, newsletters, organizational, page, progress, Property Management, proposals, Public Relations, publications, receptionist, reception, repairs, reporting, Risk Management, sales, scanning, scheduling, spreadsheets, Spreadsheet, staffing, telephone, website, written

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Resume Overview

School Attended

  • Attending UMUC University of Maryland
  • Kaplan University

Job Titles Held:

  • Resident Service Coordinator
  • HOA Property Manager/ Leasing Consultant
  • HOA Administrator/Concierge
  • Leasing Consultant and Property Manager

Degrees

  • Bachelors of Science
  • Associate's Degree

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