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remote support technician full time 40hrs week resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dependable Military Veteran with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Skills
  • System Installations
  • Maintenance and Repair
  • Microsoft Office
  • Critical Thinking
  • Active Listening
  • Team Management
  • PPE Use
  • Friendly, Positive Attitude
  • People Skills
  • Conflict Resolution
  • Organizational Skills
  • Data Management
  • Good Work Ethic
  • Customer Service
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Planning & Organizing
  • Training & Development
  • Problem Resolution
  • Computer Skills
  • Report Writing
  • Clear Speaking Voice
  • Information Confidentiality
  • Equipment Maintenance
  • Satellite Communications
  • Information Reporting
  • Equipment Inspection
  • Frequency Changing
  • GPS Locating
  • Radar System Operation
  • Antenna Repair
  • VMware
  • Time Management
Education and Training
Saint Phillips College San Antonio, TX, Expected in 08/2023 Associate of Applied Science : Information Technology Cyber Security - GPA :
Hopewell High School Hopewell, VA Expected in 06/2010 High School Diploma : - GPA :
Experience
Skyriver IT - Remote Support Technician - Full Time - 40hrs/Week
City, STATE, 01/2023 - Current
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Generated reports and updated files and documentation.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Implemented system security and data assurance software.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Interact with customers in an effective and professional manner
  • Document daily work through ticketing system and knowledge base
  • Troubleshoot and resolve Level I and II technical issues received remotely via phone, ticketing system and chat.
ASM Research - Help Desk Specialist I-Full-Time-40hr/Week
City, STATE, 11/2019 - 01/2022
  • Exercised versatility in fast-paced, agile work environments.
  • Analyzing and solving customer issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Provided quality customer service in a wide variety of programs (ILMS, Myservices, Sams Domestic)
  • Maintained positive working relationship with fellow staff and management.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • High Volume Data Entry.
United States Army - Radio Operator-Maintainer-Full-Time-40hr/Week
, , 01/2012 - 11/2019
  • Served as the Senior Radio Operator-Maintainer and Supervisor.
  • Deployed and operated Single Channel Ground and Airborne Radio System (SINCGARS) using SC or frequency hop (FH) mode, in many training and mission scenarios.
  • Deployed and Operated AN/PRC-150(C) Falcon II Manpack Radio using High Frequency (HF) and Very High Frequency (VHF) during CONUS and OCONUS Joint Operations.
  • Deployed and Operated AN/PRC-117G Falcon III MNMR using Very High Frequency (VHF) and Ultra High Frequency (UHF) during training and operation missions CONUS and OCONUS missions.
  • Installed many different military antennas such as, OE-254/GRC (Omni-Directional Antenna), NVIS Antenna AS-2259/GR (Omni-Directional Antenna), Whip Antenna (Line Of Sight), and the AV 2055 UHF Satellite Communication (SATCOM) Antenna.
  • Led a cross-functional 10-member task force in Guatemala and Honduras where I oversaw operations and maintenance of multiple radio systems providing effective communication for joint operations.
  • Personally selected to support the Communication Management Support Team (CMST) Radio section who assisted the United States Secret Service with communications for the White House using Single Chanel radios, SATCOM radios, and iPhones.
  • Accounted for and maintained over $1M in military grade weapons as a Unit Armorer without any deficiencies.
  • Accounted for and maintained over $2M in military Chemical, Biological, Radiological and Nuclear (CBRN) chemicals and equipment as a Battalion CBRN Non-Commissioned Officer In Charge (NCOIC).
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Installed required lines and wiring to integrate radio machinery and antennae.
  • Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
  • Kept equipment working at optimal levels by inspecting components and completing repairs.

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Resume Overview

School Attended

  • Saint Phillips College
  • Hopewell High School

Job Titles Held:

  • Remote Support Technician - Full Time - 40hrs/Week
  • Help Desk Specialist I-Full-Time-40hr/Week
  • Radio Operator-Maintainer-Full-Time-40hr/Week

Degrees

  • Associate of Applied Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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