REMOTE ROADSIDE ASSISTANCE CUSTOMER SERVICE REPRESENTATIVE
Certified Data Entry Assistant experienced in confirming the accuracy of data in various systems and developing spreadsheets. Highly effective at handling confidential information and identifying system improvements with ease. Able to multi-task and handle several phone lines at once. Very organized,courteous,empathetic,and professional at all times.
Microsoft Office proficiency
Administrative support specialist
Filing and data archiving
Certified in 10-key
Meticulous attention to detail
Excellent communication skills
Strong interpersonal skills
Customer service-oriented, High customer service standards
Was at the top of my class after training for Roadside assistance. Was able to be first pick for the schedule due to being at the top of the class. Managed call flow with up to 2 calls in queue per minute. Hired on permanently at DHS after working there for one year and was employee of the month June 2012.
Remote Roadside Assistance Customer Service Representative09/2016 to Current Arise Virtual SolutionsMakes reasonable procedure exceptions to accommodate unusual customer requests, provides accurate and appropriate information in response to customer inquiries,demonstrates mastery of customer service call script within specified time frames,improves customer ratings by 90%,addresses customer service inquiries in a timely and accurate fashion,develops effective relationships with all call center departments through clear communication, works with upper management to ensure appropriate changes were made to improve customer satisfaction,properly directs inbound calls and in phone queues to improve call flow,achieves customer satisfaction rating of 95% within 2 months, exceeding corporate target of 90%
Medicaid Eligibility Specialist04/2010 to 02/2015 Muscogee County DFCSColumbus, GA
Verified and logged in deadlines for responding to daily inquiries. Created monthly reports for records, closed terminated records and completed chart audits. Compiled statistical information for special reports. Eliminated outdated records by sending the records to be scanned. Verified that information in the computer system was up-to-date and accurate. Completes all case reviews for Food stamps and Q-Track.
Provided timely access and accurate information regarding benefits and services to all customers in compliance with civil rights laws and practices.
Obtained knowledge of local/state supportive services availability as well as access methods by attending training, collaborative team meetings, unit/staff meetings and studying related printed material.
Interviewed customers and determined eligibility for support services as needed.
Certified Nursing Assistant02/2007 to 02/2009 Magnolia ManorColumbus, GAHelped physicians examine and treat patients by assisting with instruments, injections and suture removal. Provided treatment within scope of practice as defined by state law. Recorded patients' medical history, vital statistics and test results in medical records. Ensured HIPAA compliance. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Compiled statistical information for special reports.
Created monthly reports for records, closed terminated records and completed chart audits.
Provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Provided activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Protected organization's value by keeping patient information confidential.
Served and protected the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.
Business ManagementCurrentColorado Technical UniversityCoursework in Business Administration, Communications and accounting,Coursework in Human Resource Management and Business Administration Business Management
Certified Nurses Assistant2007Step-One Health Agency
Certificate in Early Childhood Education (CDA) 2002-2003Columbus State University
Access, Excel, Outlook, PowerPoint, Microsoft Word, policies, recording/checking vital signs,cpr certified, computerized charting,enthusiastic people person, advanced problem-solving, great organizational skills