remote it support specialist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

As a work from home professional, I am a highly motivated and skilled individual with extensive experience in various industries. I possess excellent communication and time management skills, which enable me to work efficiently and effectively in a remote environment. I have a proven track record of delivering high-quality work that meets or exceeds expectations. I am proficient in various software and tools, including Microsoft Office, project management software, and communication tools. I am also highly adaptable and can quickly learn and adjust to new technologies and platforms. With my ability to work independently and manage my time effectively, I am able to provide efficient and effective solutions to any project. I am committed to delivering exceptional results and building long-term relationships with clients. If you are looking for a reliable and skilled work from home professional, I am the perfect fit for your needs.

  • QA
  • Creative Solutions
  • Social Media Platforms
  • Employee Scheduling
  • Strategic Business Initiatives
  • Exceptional Interpersonal Communication
  • Customer Relationship Management (CRM) Software
  • Customer Consulting
  • Document Filing and Retrieval
Work History
Remote IT Support Specialist, 02/2022 to Current
Applied Systems, Inc., , Birmingham, AL
  • Leveraging strong troubleshooting skills and extensive knowledge of hardware, software, and network systems, my role enured the smooth operation of IT infrastructure and resolved technical issues in a timely manner. Working remotely, the I communicated with users via phone, email, chat, or remote desktop tools, delivering excellent customer service and resolving technical problems to maintain optimal productivity and user satisfaction.
  • Incident Management: Logged, tracked, and prioritized support tickets using incident management systems or help desk software. Followed established procedures to efficiently resolve and escalate technical issues, ensuring timely resolution and minimizing user downtime.
  • Software and Hardware Troubleshooting: Diagnosed and resolved software conflicts, compatibility issues, and hardware malfunctions remotely. Utilized expert knowledge of operating systems, applications, and peripheral devices to guide users through troubleshooting steps and restore functionality.
  • Customer Service: Provided exceptional customer service by actively listening to users, understanding their technical needs and constraints, and delivering user-friendly explanations and solutions. Offer guidance, training, and recommendations to optimize system performance and enhance end-user experience.
Clinical Phone Support Specialist, 06/2021 to 02/2022
Catholic Health Initiative, , Atlanta, GA
  • I played a crucial role in providing high-quality clinical support and guidance to patients and healthcare professionals over the phone. With a strong background in healthcare and exceptional communication skills, this position assists individuals in understanding and navigating medical conditions, treatment options, and related inquiries. By offering empathetic and accurate guidance, this role ensures that patients receive the necessary information and resources to make informed decisions and manage their healthcare effectively.
  • Clinical Support: Provided comprehensive and accurate information to patients and healthcare professionals regarding medical conditions, treatment plans, medications, and potential side effects. Utilized clinical knowledge and resources to address inquiries and provide appropriate guidance.
  • Patient Education: Educated patients about their medical conditions, treatment options, and self-care strategies to promote understanding, adherence, and overall well-being. Ensured information is communicated clearly, using non-technical language suitable for patients of diverse backgrounds.
  • Telephone Triage: Assessed the urgency and severity of incoming calls, directing patients to appropriate healthcare resources based on established protocols and guidelines. Recognized and escalated urgent or emergent situations requiring immediate attention.
  • Documentation: Accurately recorded patient interactions, inquiries, and recommendations in the designated system. Maintained detailed and organized records to facilitate continuity of care and ensure appropriate follow-up.
Technical Support Representative, 07/2020 to 06/2021
Randstad, , Sacramento, CA
  • Proficient in diagnosing and troubleshooting hardware, software, and network problems to ensure optimal operational efficiency for clients. Demonstrated expertise in delivering comprehensive technical solutions, guiding users through step-by-step instructions, and ensuring customer satisfaction.
  • Technical Troubleshooting: Proven ability to identify, analyze, and resolve technical issues through effective troubleshooting techniques, minimizing downtime and enhancing productivity.
  • Customer Service: Committed to delivering exceptional customer service by actively listening to clients' needs, empathizing with their concerns, and providing prompt and effective solutions to exceed expectations.
  • Software and Hardware Proficiency: Possess in-depth knowledge of various operating systems, software applications, and hardware components, enabling efficient problem identification and resolution.
  • Communication and Collaboration: Skilled communicator adept at explaining complex technical concepts to non-technical individuals, fostering positive working relationships with cross-functional teams, and collaborating to achieve common goals.
  • Documentation and Reporting: Proficient in documenting technical processes, troubleshooting steps, and resolutions, ensuring accurate record-keeping and facilitating knowledge sharing within the team.
  • Adaptability and Continuous Learning: Quick learner with a strong aptitude for mastering new technologies and staying up-to-date with the latest industry trends, enabling swift adaptation to evolving environments.
Property Management Assistant, 01/2018 to 07/2020
Fort Lowell Realty & Property Management, , Fort Lowell Realty & Property Management
  • Communicate with tenants regarding lease agreements, rent payments, maintenance requests, and more.
  • Collect and process rent payments from tenants.
  • Schedule and coordinate maintenance and repair work with vendors and contractors.
  • Maintain accurate records of tenant information, rent payments, and maintenance requests.
  • Assist with move-in and move-out inspections, and ensure that properties are in good condition.
  • Respond to tenant inquiries and resolve issues in a timely and professional manner.
  • Assist with property showings and leasing activities as needed.
  • Perform other duties as assigned by the Property Manager.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained sufficient number of units market-ready for lease.
High School Diploma: , Expected in to Northview - Dothan, AL
  • 3.9 GPA
  • Extracurricular Activities: Track & Field, Step Team
  • Completed AP course in Macroeconomics, Psychology, English, Literature, U.S Government & History.
Bachelor of Science: Business Communications, Expected in to Troy University - Troy, AL
  • Leadership Scholarship Recipient
  • Awarded FASFA
  • 3.8 GPA
  • Completed AP course in Psychology, Macroeconomics, Literature, and Language

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Resume Overview

School Attended

  • Northview
  • Troy University

Job Titles Held:

  • Remote IT Support Specialist
  • Clinical Phone Support Specialist
  • Technical Support Representative
  • Property Management Assistant


  • High School Diploma
  • Bachelor of Science

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