Remote Customer Support Agent resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Worked in a discipleship program called Sheepgate Ministries in the 2011-2015. Became certified to teach substance abuse to those in the program. Left the ministry in 2015 to pursue other jobs. Found a calling in substance abuse. Returned to school for the education in counseling. After obtaining a Bachelors of Science with a concentration in Substance Abuse. Went on to obtain a Masters in the field of Criminal Justice. Looking to return to the field of counseling or management of volunteer work.

  • Individual counseling
  • Providing community referrals
  • Goal Setting
  • Compassion
  • Training & Development
  • Supervision
  • Leadership
  • Adaptability
  • Detail-oriented
  • Microsoft Office
  • Planning and Coordination
  • Computer proficiency
Work History
05/2020 to Current Remote Customer Support Agent Sykes Enterprises Incorporated | OH, State,
  • Supported up to 50 customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Increased guest satisfaction by taking time to work through issues.
06/2019 to Current Housekeeper Homewood Retirement Centers | Hanover, PA,
  • Worked on five man cleaning team to service hotels, offices and other commercial buildings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated housekeeping and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Established and maintained clean and comfortable environments in five star hotels buildings by vacuuming, cleaning windows and dusting.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned and stocked up to three two story rooms rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
09/2019 to Current Housekeeping Supervisor B.F. Saul Company Hospitality | Sterling, VA,
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored 5 new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports and other business documentation.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Increased employee performance through effective supervision and training.
01/2011 to 01/2015 Volunteer Program Manager State Of Arkansas | Cabot, AR,
  • Supported as many as 20 volunteers, by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
  • Coordinated team-building activities and celebratory events for volunteers and mentors.
  • Attended community functions to promote awareness of organization and goals, recruit volunteers and expand network of donors and volunteers.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Developed volunteer policies and procedures, including handbooks and guidelines for volunteers.
  • Championed volunteer achievements and drove performance through incentives.
  • Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
  • Assisted program managers and sponsors with day-to-day operations, including entering client data into software program, taking clients' calls and referrals and other administrative duties.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Supervised and promoted volunteers into permanent roles based on staff feedback.
  • Managed all aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
  • Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
Expected in 02/2021 Master of Science | Master's in Criminal Justice Colorado Technical University, Colorado Springs, CO GPA:
  • Graduated cum laude
  • Dean's List
  • Minored in Substance Abuse
  • Majored in General Master's of Criminal Justice
  • Graduated with 3.93 GPA
  • Coursework in Criminal Justice, and substance abuse

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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Remote Customer Support Agent
  • Housekeeper
  • Housekeeping Supervisor
  • Volunteer Program Manager


  • Master of Science

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