Remote Customer Support Agent resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Worked in a discipleship program called Sheepgate Ministries in the 2011-2015. Became certified to teach substance abuse to those in the program. Left the ministry in 2015 to pursue other jobs. Found a calling in substance abuse. Returned to school for the education in counseling. After obtaining a Bachelors of Science with a concentration in Substance Abuse. Went on to obtain a Masters in the field of Criminal Justice. Looking to return to the field of counseling or management of volunteer work.
Skills
Individual counseling
Providing community referrals
Goal Setting
Compassion
Training & Development
Supervision
Leadership
Adaptability
Detail-oriented
Microsoft Office
Planning and Coordination
Computer proficiency
Work History
05/2020 to CurrentRemote Customer Support AgentSykes Enterprises Incorporated | OH, State,
Supported up to 50 customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Increased guest satisfaction by taking time to work through issues.
06/2019 to CurrentHousekeeperHomewood Retirement Centers | Hanover, PA,
Worked on five man cleaning team to service hotels, offices and other commercial buildings.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
Operated housekeeping and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
Disposed of trash and recyclables each day to avoid waste buildup.
Established and maintained clean and comfortable environments in five star hotels buildings by vacuuming, cleaning windows and dusting.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Kept building entryway glass clean and polished for professional presentation.
Cleaned and stocked up to three two story rooms rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Verified cleanliness and organization of storage areas and carts.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.
09/2019 to CurrentHousekeeping SupervisorB.F. Saul Company Hospitality | Sterling, VA,
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored 5 new personnel to maximize quality of service and performance.
Completed schedules, shift reports and other business documentation.
Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Increased employee performance through effective supervision and training.
01/2011 to 01/2015Volunteer Program ManagerState Of Arkansas | Cabot, AR,
Supported as many as 20 volunteers, by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
Coordinated team-building activities and celebratory events for volunteers and mentors.
Attended community functions to promote awareness of organization and goals, recruit volunteers and expand network of donors and volunteers.
Met with staff and department managers to maintain currency on volunteer opportunities within each department.
Developed volunteer policies and procedures, including handbooks and guidelines for volunteers.
Championed volunteer achievements and drove performance through incentives.
Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
Assisted program managers and sponsors with day-to-day operations, including entering client data into software program, taking clients' calls and referrals and other administrative duties.
Developed volunteer policies and procedures, codes of conduct and volunteer standards.
Supervised and promoted volunteers into permanent roles based on staff feedback.
Managed all aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
Performed skills assessments to link volunteers to roles matching individual skills and competencies.
Recruited and trained new volunteers on volunteer program goals and objectives.
Education
Expected in 02/2021Master of Science | Master's in Criminal JusticeColorado Technical University, Colorado Springs, COGPA:
Graduated cum laude
Dean's List
Minored in Substance Abuse
Majored in General Master's of Criminal Justice
Graduated with 3.93 GPA
Coursework in Criminal Justice, and substance abuse
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