Remote Customer Support Agent Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Very experienced in types of office work, word, excel etc. Can easily adapt to different software programs, I especially enjoy working in a busy environment and enjoy challenges, need minimal if no supervision. Amicable call center professional with ability to thrive in fast-paced customer service settings. Offering exceptional strengths in customer service and knowledge of accounting and data entry. Hardworking customer service representative accustomed to fast-paced call center environments.

Very experienced in meeting applications including, teams, zoom, etc.

  • Accounts Payable
  • Administrative Assistant
  • Billing
  • Bookkeeping
  • Budgets
  • Council
  • Clients
  • Data entry
  • Inventory
  • Office
  • Works
  • Photography
  • Reconciling
  • Employee training
  • Call Center Operations
  • Schedule mastery
  • High-energy attitude
  • Conflict mediation
  • Health regulations knowledge
  • Office equipment proficiency
  • Report generation
  • Credit card payment processing
  • Customer relations
  • Technologically savvy
Sykes Enterprises Incorporated - Remote Customer Support Agent
Montgomery, AL, 03/2020 - 06/2021
  • Handled calls on Walgreens vaccine project, gave personalized Courteous and friendly services to clients.
  • Always remained calm and empathic.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by hippa regulatory agencies.
  • Determined accurate prices for retail customer services, consistently searching for deals and best prices for customers.
  • Answered questions and informed customers of current sales and promotions.
Vf Corporation - Merchandiser
Commerce, CA, 05/2018 - 02/2021
  • Handle stocking, straightening, replenishing and tracking the inventory of hallmark products assist with installations when needed deputy recorder / moab city.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Displayed appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Communicated and coordinated planogram execution with store management.
  • Monitored stock to maintain sufficient quantity of featured product.
City Of Moab - Administrative Assistant /Accounts Payable Specialist
City, STATE, 07/1996 - 10/2017
  • Accounts Payable / Deputy Recorder for City of Moab for two years, All facets of office work, paying vendors, reconciling purchase orders to invoices to ensure timely and accurate payment of invoices.
  • Monitored and tracked budgets.
  • Prepared reports for mayor and city council.
  • Data entry, worked with Auditors and voting registrations Prior to that I was a Administrative Assistant for the Moab City Public Works Dept.
  • For eighteen years.
  • Administered daily office operations for six departments.
  • Data entry implemented and tracked equipment and labor.
  • Billing change orders and bid specs.
  • In charge of all employee training registrations and travel.
  • Filed required monthly and yearly reports to state for water compliance.
  • First point of contact for busy office.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Created detailed expense reports and requests for capital expenditures.
  • Scheduled office meetings and client appointments for team of 6 professional department heads.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using Peloris to facilitate on-time payment.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Maintained inventory in supply closet to prevent shortages.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Directed customer communication to appropriate department personnel.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Education and Training
Grand County High School , Expected in ged : - GPA : Earned my GED, two quarters of bookkeeping, Photography from U of U
University of Utah Moab, Utah, Expected in : Accounting - GPA :
NRC Moab, Utah, Expected in 06/2021 Certifications : Equine Nutrition - GPA :

I received certifications in Equine Nutrition, Cushings & IR and Nutrition as Therapy based on NRC recommendations.

Studied with Dr. Eleanor Kellon DVM


My passion is animals especially horses, I rescue and because I was finding it so hard to find help with their compromised I decided to take it on myself.

I took courses offered by one of the top Veterinarians in Equine Nutrition and received my certification. Now I help others with analyzing and balancing their diets and make recommendations based on the horses on that.

I would love to continue to study to help others. its very rewarding to see a horse's thrive because hes getting the nutrients they need.

Activities and passion

I love the outdoors, there's nothing more I enjoy than spending time with my family going on a run, hikes, riding our horses, walking our dogs or simply just sitting out on our porch with a cup of coffee. We have so much beautiful country that surrounds us.

  • Equine Nutrition Certification - 2020
  • Cushing's and IR Certification - 2021
  • Nutrition as Therapy - 2021

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Resume Overview

School Attended
  • Grand County High School
  • University of Utah
  • NRC
Job Titles Held:
  • Remote Customer Support Agent
  • Merchandiser
  • Administrative Assistant /Accounts Payable Specialist
  • ged
  • Some College (No Degree)
  • Certifications