Livecareer-Resume

Remote Customer Support Agent Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Very experienced in types of office work, word, excel etc. Can easily adapt to different software programs, I especially enjoy working in a busy environment and enjoy challenges, need minimal if no supervision. Amicable call center professional with ability to thrive in fast-paced customer service settings. Offering exceptional strengths in customer service and knowledge of accounting and data entry. Hardworking customer service representative accustomed to fast-paced call center environments.

Very experienced in meeting applications including, teams, zoom, etc.

Skills
  • Accounts Payable
  • Administrative Assistant
  • Billing
  • Bookkeeping
  • Budgets
  • Council
  • Clients
  • Data entry
  • Inventory
  • Office
  • Works
  • Photography
  • Reconciling
  • Employee training
  • Call Center Operations
  • Schedule mastery
  • High-energy attitude
  • Conflict mediation
  • Health regulations knowledge
  • Office equipment proficiency
  • Report generation
  • Credit card payment processing
  • Customer relations
  • Technologically savvy
Experience
Sykes Enterprises Incorporated - Remote Customer Support Agent
Montgomery, AL, 03/2020 - 06/2021
  • Handled calls on Walgreens vaccine project, gave personalized Courteous and friendly services to clients.
  • Always remained calm and empathic.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by hippa regulatory agencies.
  • Determined accurate prices for retail customer services, consistently searching for deals and best prices for customers.
  • Answered questions and informed customers of current sales and promotions.
Vf Corporation - Merchandiser
Commerce, CA, 05/2018 - 02/2021
  • Handle stocking, straightening, replenishing and tracking the inventory of hallmark products assist with installations when needed deputy recorder / moab city.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Displayed appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Communicated and coordinated planogram execution with store management.
  • Monitored stock to maintain sufficient quantity of featured product.
City Of Moab - Administrative Assistant /Accounts Payable Specialist
City, STATE, 07/1996 - 10/2017
  • Accounts Payable / Deputy Recorder for City of Moab for two years, All facets of office work, paying vendors, reconciling purchase orders to invoices to ensure timely and accurate payment of invoices.
  • Monitored and tracked budgets.
  • Prepared reports for mayor and city council.
  • Data entry, worked with Auditors and voting registrations Prior to that I was a Administrative Assistant for the Moab City Public Works Dept.
  • For eighteen years.
  • Administered daily office operations for six departments.
  • Data entry implemented and tracked equipment and labor.
  • Billing change orders and bid specs.
  • In charge of all employee training registrations and travel.
  • Filed required monthly and yearly reports to state for water compliance.
  • First point of contact for busy office.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Created detailed expense reports and requests for capital expenditures.
  • Scheduled office meetings and client appointments for team of 6 professional department heads.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using Peloris to facilitate on-time payment.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Maintained inventory in supply closet to prevent shortages.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Directed customer communication to appropriate department personnel.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Education and Training
Grand County High School , Expected in ged : - GPA : Earned my GED, two quarters of bookkeeping, Photography from U of U
University of Utah Moab, Utah, Expected in : Accounting - GPA :
NRC Moab, Utah, Expected in 06/2021 Certifications : Equine Nutrition - GPA :

I received certifications in Equine Nutrition, Cushings & IR and Nutrition as Therapy based on NRC recommendations.

Studied with Dr. Eleanor Kellon DVM

Accomplishments

My passion is animals especially horses, I rescue and because I was finding it so hard to find help with their compromised I decided to take it on myself.

I took courses offered by one of the top Veterinarians in Equine Nutrition and received my certification. Now I help others with analyzing and balancing their diets and make recommendations based on the horses on that.

I would love to continue to study to help others. its very rewarding to see a horse's thrive because hes getting the nutrients they need.

Activities and passion

I love the outdoors, there's nothing more I enjoy than spending time with my family going on a run, hikes, riding our horses, walking our dogs or simply just sitting out on our porch with a cup of coffee. We have so much beautiful country that surrounds us.

Certifications
  • Equine Nutrition Certification - 2020
  • Cushing's and IR Certification - 2021
  • Nutrition as Therapy - 2021

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

71Average

Resume Strength

  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Grand County High School
  • University of Utah
  • NRC
Job Titles Held:
  • Remote Customer Support Agent
  • Merchandiser
  • Administrative Assistant /Accounts Payable Specialist
Degrees
  • ged
  • Some College (No Degree)
  • Certifications