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Registered Nurse Care Manager Resume Example

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REGISTERED NURSE CARE MANAGER
Professional Summary

Experienced Registered Nurse specializing in Hospital Care Management with focus on reducing inpatient length of stay, advancing progression of care and reducing readmissions. Trained in Dorthea Orem's Theory of self care, my goal is to help empower people with the knowledge and resources to care for themselves at their maximum level of ability. Expert in discharge planning, sub-acute facility, assisted living and Adult Family Home placement; I have developed relationships within the community to assist me in this area.

Skills
  • Preventative health
  • Patient and family advocacy
  • Patient Assessments
  • Patient consultation
  • Insurance plan expert
  • At-risk patient care
  • [Type] coordination
  • Medical consultation
  • Indirect Patient Care
  • Family advocacy
  • Lab result interpretation
  • [Type] care planning
  • Case Management
  • Hospice philosophy understanding
  • High level of autonomy
  • Strong clinical judgment
  • Acute care expertise
  • Data Collection
  • Setting up referrals
  • Diabetes and nutrition education
  • Managing deadlines
  • Patient discharge
  • Infection control measures
  • Prenatal nutrition
  • Physical assessments
  • Employee Evaluation
  • Appointment Scheduling
  • Patient Management
  • Emotional intelligence
  • HIPAA education
  • Professional bedside manner
  • Sanitation
  • Patient evaluation
  • Relationship building
  • Palliative care awareness
  • Disease prevention and intervention specialist
  • Chronic disease management
  • Staff supervision
  • Precepting
  • Patient counseling
  • Medication Administration
  • Resource Allocation
  • EMR / EHR
  • Health screening
  • Family Education
  • EPIC use
  • CMS regulatory compliance
Work History
09/2019 - CurrentRegistered Nurse Care Manager | Multicare Health Systems - Puyallup, WA
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Minimized hospital stays with recovery-centered approaches, reducing in-patient stay length [Number]% on average.1
  • Minimized hospital stays with recovery-centered approaches, reducing in-patient stay length [Number]% on average.
  • Cared for patients in [Number]-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
  • Utilized [Type] and [Type] behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
  • Orchestrated quality-driven, cost-effective care for as many as [Number] patients each day in high-volume [Type] setting.
  • Led successful [Number]-person team comprised of RNs, LPNs and ancillary staff.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues and employee issues.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Provided exceptional care to [Number] high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Managed care for post-operative patients from initial recovery through discharge.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Supervised and managed functions for [Number]-bed [Type] unit, including daily scheduling, tasking and administration.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
  • Directed nursing activities for [Number] departments at [Number]-bed hospital with [Number]+ employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for [Type] rehabilitation unit.
  • Organized and managed care of patients undergoing various therapies and procedures, including [Type] and [Type] procedures.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over [Number] patients daily.
  • Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
  • Oversaw delivery of care for all patients on [Number]-bed medical-surgical unit, providing direct care to up to [Number] patients, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians and unit clerks.
08/2015 - 09/2019RN Case Manager | Multicare Health Systems - Tacoma General Hospital - Tacoma, WA
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
  • Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
  • Coordinated care of injured workers by liaising with hospital staff to organize treatments and program resources.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
  • Authored clinical notes and updates to be reviewed by patient's primary physician.
  • Administered medications and treatments as prescribed by physicians.
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
  • Created patient assessments and plans for individual home care needs.
  • Directed appropriate preventive and rehabilitative nursing processes and protocols.
  • Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
  • Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Actively engaged in on-call rotations to deliver continuous quality care to patients.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Completed initial assessments of patients and family to determine and address individual home care needs. ·
  • Provided home healthcare providers with training, guidance, support and supervision to achieve objectives.
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Used [Software] to maintain database of relevant information for practitioners to access and coordinate patient care.
  • Responded promptly and professionally to patient questions and concerns.
  • Authored initial assessments of patients and family to develop plans for individual home care needs.
  • Managed and streamlined referral queues of up to [Number] by efficiently prioritizing patients and clearing insurance obstacles.
  • Prepared clinical notes and updates for review by primary physician.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Initiated appropriate preventive and rehabilitative nursing procedures.
  • Participated in on-call rotations to deliver after-hours care.
  • Worked with suppliers and vendors on provision of medical equipment, items and services.
  • Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
  • Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Utilized [Type] and [Type] behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Followed all instructions for medication administration and treatment plans as prescribed by physicians.
  • Verified legibility of all patient clinical notes and updates prior to review by primary physicians.
  • Coordinated rehabilitative and preventive nursing processes and procedures.
  • Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
  • Liaised with physicians regarding patient needs, performance and changes.
08/2015 - 04/2019RN, Critical Care | MultiCare Health System - Tacoma General - Tacoma, WA
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues and employee issues.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Delivered proper care to victims of domestic violence at urgent care clinic.
  • Provided exceptional care to [Number] high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Organized and managed care of patients undergoing various therapies and procedures, including [Type] and [Type] procedures.
  • Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
  • Utilized [Type] and [Type] behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
  • Participated in [Type] policy committee, meeting [Timeframe] to discuss policies, propose revisions and implement changes.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Cared for patients in [Number]-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for [Type] rehabilitation unit.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Assisted patients initially and every [Timeframe] to maintain current understanding of conditions and presentations.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Directed nursing activities for [Number] departments at [Number]-bed hospital with [Number]+ employees, providing guidance to nurses to deliver outstanding care and optimal patient satisfaction.
  • Decreased and prevented lapses in licensure by closely tracking nursing qualifications and credentials and sending out reminders to nursing staff.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Personalized bedside care and interactions based on cultural backgrounds of different patients.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Supervised and managed functions for [Number]-bed [Type] unit, including daily scheduling, tasking and administration.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Operated critical care equipment to keep patients stable and promote recovery.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Documented work in [System] and updated patients' charts with orders and observations.
  • Administered comprehensive dialysis treatment to wide range of patients, including indigent and low-income patient populations.
  • Completed diagnostic tests and patient assessments to evaluate treatment progress.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Protected critically ill patients from unnecessary risks by limiting visitors, using proper PPE and using strong infection control procedures.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Counseled patients and families on treatments and care options, including discharge and home care instructions.
  • Prepared patients for surgery, educating patients and family members on surgical procedures such as [Type] and [Type].
  • Evaluated system data to calculate and update Medicare and Medicaid budgeting systems.
  • Relieved external units such as outpatient IV therapy, pre- and post-operatives, PACU and recovery, dialysis, labor, delivery, recovery and postpartum with skilled nursing services.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Orchestrated quality-driven, cost-effective care for as many as [Number] patients each day in high-volume [Type] setting.
  • Administered medications to treat patients' symptoms and address underlying disease progression.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Precepted new dialysis nurses, providing guidance on unit functions and individual roles, hospital policies and procedures and nursing best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Oversaw delivery of care for all patients on [Number]-bed medical-surgical unit, providing direct care to up to [Number] patients, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians and unit clerks.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Managed needs of chronically ill and acute patients with well-coordinated treatment strategies.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Minimized hospital stays with recovery-centered approaches, reducing in-patient stay length [Number]% on average.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
  • Administered [Type] testing and sent results to physician to create focused treatment plans, adjust treatment and [Action].
  • Led successful [Number]-person team comprised of RNs, LPNs and ancillary staff.
  • Delivered top-notch care exceeding department, hospital and Joint Commission standards.
  • Managed care for post-operative patients from initial recovery through discharge.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over [Number] patients daily.
Education
10/2016Wester Governors University, Spokane, WABachelor of Science: Nursing
06/2014Pierce College of Nursing, Puyallup, WAAssociate of Applied Science: Nursing
03/2013Bates Technical College, Tacoma, WAAssociate of Applied Science: Practical Nursing
06/2012Tacoma Community College, Tacoma, WAAssociate of Applied Science: Pre Nursing
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Resume Overview

Companies Worked For:

  • Multicare Health Systems
  • Multicare Health Systems - Tacoma General Hospital
  • MultiCare Health System - Tacoma General

School Attended

  • Wester Governors University
  • Pierce College of Nursing
  • Bates Technical College
  • Tacoma Community College

Job Titles Held:

  • Registered Nurse Care Manager
  • RN Case Manager
  • RN, Critical Care

Degrees

  • Bachelor of Science : Nursing
    Associate of Applied Science : Nursing
    Associate of Applied Science : Practical Nursing
    Associate of Applied Science : Pre Nursing

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