High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. With extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
Complex problem solving
Calm under pressure
Focused on customer satisfaction
Training and development
Meticulous attention to detail
Level One Fingerprint Clearance Card
Recovery Support Specialist03/2016 to 08/2016 SEABHSSafford, AZ
Provided direct contact in the form of peer support with the members or their family members.
Through observation, assessed members welfare and reported pertinent clinical information to the clinical team.
Performed other duties as assigned.
Restaurant Manager09/2014 to 01/2016 The 19th HoleThatcher, AZ
Created training manuals targeted at resolving even the most difficult customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Interviewed, hired and trained new quality employees.
Restaurant Co-Owner06/2011 to 02/2013 Infamous Bar and GrillSafford, AZScheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage and labor costs on a daily basis. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary.
Assistant Manager05/2008 to 06/2011 Silver bell innTucson, AZProcessed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Recommended dining and entertainment options for guests in the Tucson area. Processed credit card transactions during the checkout process. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments.
Education and Training
Bachelor of Arts: Counseling2018Grand Canyon UniversityPhoenix, AZ