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recovery support specialist resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Solutions-oriented problem-solver with skills in working with general public on effective reclamation processes and staying up-to-date on safety and hazardous material regulations. Devoted to taking initiative to increase productivity. Skilled at staying accurate and efficient after long hours of sorting while collaborating with other workers to maintain safe hazardous material handling standards. Adept at streamlining work for optimal organization and performance. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.

Skills
  • Recovery and rehabilitation
  • Individual and group counseling
  • Treatment planning
  • Mental health assessment
  • Substance abuse therapy
  • Project organization
  • Problem resolution
  • Relationship development
  • Relationship building and management
  • Order management
  • Staff training and development
  • Customer-oriented
  • Team Building
  • Daily specials memorization
  • Stocking and replenishing
  • Dining area maintenance
  • Guest seating arrangements
  • To-go order preparation
  • Food and beverage pairings
Work History
02/2021 to Current
Recovery Support Specialist Family & Children's Service Tulsa, OK,
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Utilized healthy coping skills and promoted healthy behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
  • Developed individual treatment goals based on history and diagnosis.
  • Facilitated group and individual therapy in outpatient setting.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
01/2018 to 10/2020
Recovery Mentor Hope Haven, Inc. Spirit Lake, IA,
  • Devised and enhanced treatment strategies to promote continued progress.
  • Boosted area counseling by developing prong approach in collaboration with interdisciplinary practitioners.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Collected urine samples to test for substance use.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
01/2013 to 07/2018
Server Sonnenalp Resort Of Vail Vail, CO,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
05/2009 to 07/2013
Assistant Manager Culvers Restaurant Ankeny, IA,
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Expected in 02/2004 to to
High School Diploma:
Apostolic Christian Academy - Lafayette, iN,
GPA:

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Resume Overview

School Attended

  • Apostolic Christian Academy

Job Titles Held:

  • Recovery Support Specialist
  • Recovery Mentor
  • Server
  • Assistant Manager

Degrees

  • High School Diploma

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