Driven and compassionate healthcare professional dedicated to ensuring high standards of practice, evaluating patient care for effectiveness, and implementing necessary changes to programs and policies.
Skill Highlights
Positive leadership skills
Interpersonal and oral communication skills
Written communication skills
Understanding of matrix management
Customer focused
Policy and Procedure development
Financial management
Staff training and development
Education
Liberty UniversityLynchburg, VAExpected in 2011 ā āMBA:Leadership - GPA:
Liberty UniversityLynchburg, VAExpected in 2006 ā āBachelor of Science:Business Administration - GPA:
Professional Experience
Alliance Data - Quality Management Analyst San Antonio, TX, 09/2011 - Current
Direct Joint Commission pre and post survey activities. Provide support, education, and consultative services to department leaders and staff ensuring continued survey readiness.
Guide staff and facility towards maintaining continual state of accreditation readiness for outside regulatory agencies, such as VDH, OSHA, etc.
Establish collection and analysis systems of statistical data to predict trends that will affect improvement of quality.
Monitor facility scorecard and department dashboards to identify appropriate performance improvement indicators, targets, and limits.
Oversee Anticoagulation Committee. Closely monitor PI data and chart reviews for acceptable compliance.
Monitor Risk and Safety Management Alert System (RASMAS) for timely action of equipment and medication recalls. Implementing MedSun Event Reporting.
Implemented new process for policy and procedure revision and development. Decreased delinquency rate by 99%.
Organize and chair nursing policy and procedure committee and facility policy and procedure committee. Closely monitor policies to maintain compliance with regulatory changes.
Actively serve on Utilization Review Committee by reviewing policies, patterns of providers and sanction processes.
Evaluate clinical activities and processes to verify acceptable nursing standards.
Conduct proactive risk assessments.
Coordinate Quality Management Council with 30 team members.
Evaluate patient care procedural effectiveness by conducting chart reviews and generating reports.
Attend Epic Superuser Committee meetings to stay abreast of technological and procedural updates. Assist with implementation of changes.
Focus on building culture - facilitating an environment that promotes excellent patient care.
Partner with NoCVA Falls Collaborative. Conduct review of falls data and compliance rate, and provide educational materials to Falls Committee. Decrease in Fall rate from 2.0 FY12 to current rate of 1.0.
Participate with Environment of Care Committee in conducting safety rounds to evaluate regulatory compliance and promote facility-wide safety.
Collaborate with nurse leadership to support quality and performance improvement initiatives on nursing units.
Serve on Patient Safety Committee by reviewing PI monitors and developing goals to improve overall quality of patient care.
Beaver Run Resort & Conference Center - Executive Assistant Denver, CO, 02/2008 - 09/2011
Served as Executive Assistant to Chief Nursing Officer and Senior Director of Clinical Operations.
Maintained and coordinated executive and senior management day-to-day meetings and travel schedules.
Worked with Patient Access in the Emergency Department on a PRN Basis.
Served as Epic Superuser for Patient Access during Epic "Go-Live".
Collaborated with other administrative team members, human resources and finance department on special projects and events.
Coordinated Physician Leadership Academy.
Handled and distributed all incoming and outgoing mail.
Developed and implemented budget within department.
Assisted with developing management strategies and annual goals for leadership.
Participated with Environment of Care Committee in conducting safety rounds to evaluate regulatory compliance and promote facility-wide safety.
Chair of policy and procedure committee.
Served on Patient Safety Committee by reviewing PI monitors and developing goals to improve overall quality of patient care.
Wrote and distributed meeting minutes to appropriate individuals.
Installed Building Products - Administrative Assistant Azusa, CA, 09/1995 - 02/2008
Served as Business Partnership Liaison between school system and community businesses.
Managed daily schedules for senior leadership.
Handled confidential and sensitive information.
Procurement of student materials.
Coordinated summer school.
Oversaw home schooling.
Managed 250,000 dollar textbook budget.
Prepared state reimbursements.
Managed homebound program.
Coordinated staff development opportunities.
Facilitated beginning of school open session meeting for staff.
Designed and maintained web page for departments.
Facilitated Student Congress activities.
Served on screening and interview committees.
Other Job Related Skills and Education
Current Projects:
Serve on Project Team for Development and Implementation of Safety Carts for Suicide Prevention and Reduction
Participate with Clinic Alarm Management Committee as Representative for Community Hospitals
Other Education/Activities:
Participant in State Patient Safety Summit
Just Culture Training
Lawson Manager Self Service
Strata Cap Introduction and Basics
Management Resources
Strategic Leadership
Management Skills
Staff Development Conferences
Employment Law
I-Skills Zone
Graduate of and facilitator for Chamber of Commerce Leadership Program
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