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Quality Management Analyst Resume Example

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QUALITY MANAGEMENT ANALYST
Executive Profile

Driven and compassionate healthcare professional dedicated to ensuring high standards of practice, evaluating patient care for effectiveness, and implementing necessary changes to programs and policies.

Skill Highlights
  • Positive leadership skills
  • Interpersonal and oral communication skills
  • Written communication skills
  • Understanding of matrix management
  • Customer focused
  • Policy and Procedure development
  • Financial management
  • Staff training and development
Professional Experience
Quality Management Analyst10/2011 to CurrentCarilion New River Valley Medical CenterChristiansburg, VA
  • Direct Joint Commission pre and post survey activities. Provide support, education, and consultative services to department leaders and staff ensuring continued survey readiness.
  • Guide staff and facility towards maintaining continual state of accreditation readiness for outside regulatory agencies, such as VDH, OSHA, etc.
  • Establish collection and analysis systems of statistical data to predict trends that will affect improvement of quality.
  • Monitor facility scorecard and department dashboards to identify appropriate performance improvement indicators, targets, and limits.
  • Oversee Anticoagulation Committee. Closely monitor PI data and chart reviews for acceptable compliance.
  • Monitor Risk and Safety Management Alert System (RASMAS) for timely action of equipment and medication recalls. Implementing MedSun Event Reporting.
  • Implemented new process for policy and procedure revision and development. Decreased delinquency rate by 99%.
  • Organize and chair nursing policy and procedure committee and facility policy and procedure committee. Closely monitor policies to maintain compliance with regulatory changes.
  • Actively serve on Utilization Review Committee by reviewing policies, patterns of providers and sanction processes.
  • Evaluate clinical activities and processes to verify acceptable nursing standards.
  • Conduct proactive risk assessments.
  • Coordinate Quality Management Council with 30 team members.
  • Evaluate patient care procedural effectiveness by conducting chart reviews and generating reports.
  • Attend Epic Superuser Committee meetings to stay abreast of technological and procedural updates. Assist with implementation of changes.
  • Focus on building culture - facilitating an environment that promotes excellent patient care.
  • Partner with NoCVA Falls Collaborative. Conduct review of falls data and compliance rate, and provide educational materials to Falls Committee. Decrease in Fall rate from 2.0 FY12 to current rate of 1.0.
  • Participate with Environment of Care Committee in conducting safety rounds to evaluate regulatory compliance and promote facility-wide safety.
  • Collaborate with nurse leadership to support quality and performance improvement initiatives on nursing units.
  • Serve on Patient Safety Committee by reviewing PI monitors and developing goals to improve overall quality of patient care.
Executive Assistant03/2008 to 10/2011Carilion New River Valley Medical CenterChristiansburg, VA
  • Served as Executive Assistant to Chief Nursing Officer and Senior Director of Clinical Operations.
  • Maintained and coordinated executive and senior management day-to-day meetings and travel schedules.
  • Worked with Patient Access in the Emergency Department on a PRN Basis.
  • Served as Epic Superuser for Patient Access during Epic "Go-Live".
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Coordinated Physician Leadership Academy.
  • Handled and distributed all incoming and outgoing mail.
  • Developed and implemented budget within department.
  • Assisted with developing management strategies and annual goals for leadership.
  • Participated with Environment of Care Committee in conducting safety rounds to evaluate regulatory compliance and promote facility-wide safety.
  • Chair of policy and procedure committee.
  • Served on Patient Safety Committee by reviewing PI monitors and developing goals to improve overall quality of patient care.
  • Wrote and distributed meeting minutes to appropriate individuals.
Administrative Assistant10/1995 to 03/2008Montgomery County Public SchoolsChristiansburg, VA
  • Served as Business Partnership Liaison between school system and community businesses.
  • Managed daily schedules for senior leadership.
  • Handled confidential and sensitive information.
  • Procurement of student materials.
  • Coordinated summer school.
  • Oversaw home schooling.
  • Managed 250,000 dollar textbook budget.
  • Prepared state reimbursements.
  • Managed homebound program.
  • Coordinated staff development opportunities.
  • Facilitated beginning of school open session meeting for staff.
  • Designed and maintained web page for departments.
  • Facilitated Student Congress activities.
  • Served on screening and interview committees.
Education
MBA: Leadership2011Liberty UniversityLynchburg, VA, USA
Bachelor of Science: Business Administration2006Liberty UniversityLynchburg, VA, USA
Other Job Related Skills and Education

Current Projects:

  • Serve on Project Team for Development and Implementation of Safety Carts for Suicide Prevention and Reduction
  • Participate with Clinic Alarm Management Committee as Representative for Community Hospitals

Other Education/Activities:

  • Participant in State Patient Safety Summit
  • Just Culture Training
  • Lawson Manager Self Service
  • Strata Cap Introduction and Basics
  • Management Resources
  • Strategic Leadership
  • Management Skills
  • Staff Development Conferences
  • Employment Law
  • I-Skills Zone
  • Graduate of and facilitator for Chamber of Commerce Leadership Program
  • Lean/Six Sigma Training
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Resume Overview

Companies Worked For:

  • Carilion New River Valley Medical Center
  • Montgomery County Public Schools

School Attended

  • Liberty University

Job Titles Held:

  • Quality Management Analyst
  • Executive Assistant
  • Administrative Assistant

Degrees

  • MBA : Leadership 2011
    Bachelor of Science : Business Administration 2006

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