Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.Organized and dependable banking professional who excels at processing high volumes of error-free transactions and meeting scorecard goals.
Documentation
Process Improvement
Preserved an accuracy of 100% during 7 years of employment.
Exceeded corporate target for customer satisfaction for 12 months in a row.
Customer Assistance
Customer Service
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Speaking, Spreadsheets, Telephone Skills, Time Management, Type 100 WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills.
Product Knowledge of the following banking systems: MSP, CMS, VLS, RCV1, iVault, Cat Tool, Lexis Nexis, Lender Live, Agent Desktop, CCW, Citrix, GOLD, QWR database, LPSDesktop, LISA.
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