quality control analyst resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to [Task]. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Tenacious Operational Risk Analyst successfully develops and maintains comprehensive processes to identify and reduce operational risk across business units. Collaborates with functional leaders and subject matter experts to drive initiatives that contribute to long-term operational excellence. Analyzes operational policies and procedures to align improvement to performance shortfalls.

  • Risk Mitigation
  • Targeted Risk Assessments
  • Regulatory Compliance
  • Policy Implementation
  • Strategic Planning
  • Control Testing
  • Root Cause Analysis
  • Operational and Business Risk Analysis
  • Operational Performance Improvement
  • Project Management skills
  • Trend Analysis
  • Problem Resolution
  • Relationship Development
  • Communication skills
  • Change Management skills
  • Organization skills
  • Customer Relations
  • Staff Training
  • SharePoint
Work History
04/2017 to Current Quality Control Analyst Abbvie, Inc | Wichita Falls, TX,
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Identified and tracked defects with [Software] and supported developers in resolving problems by completing additional tests.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
  • Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state and local requirements, as well as [Name of company]'s policies.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Inspected [Product or Service] and compared against standards to meet regulatory requirements.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Recorded and organized test data for report generation and analysis.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Coordinated client compliance and due diligence requests to facilitate quality assurance and internal audits.
  • Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
  • Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
  • Measured performance against process requirements to align improvement to performance shortfalls.
  • Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
  • Diagrammed and evaluated existing processes to identify gaps and devise solutions.
  • Conducted [Timeframe] meetings and generated reporting to support risk monitoring and management.
  • Planned, performed and implemented Lean and Six Sigma process improvement initiatives to measure and eliminate defects in development and increase efficiency.
  • Developed metrics that provided data for process measurement to identify indicators for future improvement opportunities.
  • Delivered presentations and training courses to promote best practices for techniques and processes.
  • Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
  • Produced and filed reports every [Timeframe] to inform senior management of current activities and progress with investigations.
  • Completed statistical reviews to uncover trends, patterns and variations.
10/2018 to 05/2019 Project Lead Chenega Mios | Kings Bay Base, GA,
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
  • Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Produced quality standards, checklists, report templates and processes.
  • Managed risk, investigated solutions and established project recovery plans.
  • Performed independent analysis and provided recommendations to overcome project obstacles.
  • Analyzed financial reporting systems and project schedules to proactively address potential problems.
  • Monitored progress and examined risks of various projects, including setting forth contingency plans.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
05/2015 to 04/2016 Project Administrator Humana Inc. | Vancouver, WA,
  • Organized and optimized daily operations of [Type] crew in [Location] with consistent on-time delivery.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Closely collaborated with project members to identify and quickly address problems.
  • Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
  • Investigated and corrected or escalated project problems.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
08/2013 to 04/2016 Client Relationship Specialist Charles Schwab Corporation | Greensboro, NC,
  • Discussed financial options with clients and provided informed suggestions.
  • Identified potential investment opportunities for clients by reviewing stock and bond reports.
  • Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Gathered customer information and maintained in CRM database.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Expected in 05/2011 Bachelor of Science | Business Administration, Finance University of North Carolina Wilmington Cameron School of Business, Wrightsville Beach, NC, GPA:
  • Graduated with 3.5 GPA
  • Majored in Finance
  • Member of Alpha Delta Pi
  • Continuing education in French
  • FINRA 7 Licensed
  • FINRA 63 Licensed

FINRA Series 7 Licensed

FINRA Series 63 Licensed

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Resume Overview

School Attended

  • University of North Carolina Wilmington Cameron School of Business

Job Titles Held:

  • Quality Control Analyst
  • Project Lead
  • Project Administrator
  • Client Relationship Specialist


  • Bachelor of Science

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