quality assurance and accountability data analyst resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated to a state government employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Interpreting, analyzing and monitoring complex issues
Making professional judgments and precise decision making
Communication
Developing and maintaining positive relationships; exchanging ideas and opinions
Motivating, influencing, and supporting others to accomplish team and originating goals.
Database Management
Spreadsheet Development
Experience in use of personal computer desk top applications to include MS Office, and experience working on or leading project teams and providing training
Documentation Management
Flexible and Adaptable
Data collection and reporting
Data quality assurance processes
Work History
Quality Assurance and Accountability Data Analyst, 09/2016 - Current Rx Savings Solutions – Remote, OR,
This position is responsible for ensuring that Virginia's children residential facilities (CRF) comply with federal and state requirements
This involves safety requirements of all CRF personnel by conducting background checks, reviewing letters or supporting documents received from Office of Background Investigations (OBI) and confirming information found on safety matrix is logical and free of glaring errors
Components through; Contacting, analyzing, and managing all qualified facilities' Safety Matrixes
Implementing regulations and guidance; assist and revision of policies and procedures; training and technical assistance to local departments of social services and program specialists; and; monitoring of local departments of social services operation to maintain state and federal compliance in all CRF.
Resolved problems, improved operations and provided exceptional service
Used OASIS and Excel to create and prepare quarterly reports and required documentation for Children Residential Facilities (CRF)
Handled 15 calls per day to address inquiries and concerns from other agencies
Lead Teacher, Infant Room, 03/2007 - 04/2014 Majesty Christian Academy – City, STATE,
Met with parents about daily activities, positive developments and issues.
Maintained effective schedule balance between rest periods, active play and instruction.
Participated in mandatory professional development activities.
Kept notes of behavior issues, food served and nap schedule.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Monitored entrances and exits to maintain safety and organized environments.
Enforced rules and managed behavior through developmentally appropriate discipline.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Developed age-appropriate activities and programs for children 6 months to 2 years old.
Maintained confidentiality of children, family information and staff
Pharmacy Technician, 11/2010 - 08/2012 Rite Aid – City, STATE,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled and inventoried medication to keep accurate records.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted, measured and compounded medications following standard procedures.
Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Education
Associate of Applied Science: Teacher Education (PreK-8) Specialization Major, Expected in 05/2017 - Rappahannock Community College - Glenns, VA, GPA: Status -
Nurses Pre-Nursing Career Studies Certificate: Nurses Aide/Geriatric Plan: Pre-Nursing Career , Expected in 05/2017 - Rappahannock Community College - Glenns, VA, GPA: Status -
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