Lead Quality Assurance Analyst at Wells Fargo Home Mortgage for Operational Risk/Default Servicing Department with diverse skill-sets: Detailed-oriented, organized, self-motivated, high energy and willing to help wherever/whenever is needed to get the job done. Responsible for helping senior leaders build, lead, manage and avoid any operational/reputation/customer risk. Have integrated best practices into business operations, evaluated procedure compliance by each business unit, consulted to gaps, and developed solutions that reduce risk and improve short/long term business performance, which ultimately help homeowners to stay in their homes. Have shown the ability to decrease costs and increase revenues. Have over two years' experience as Quality Assurance/Operational Risk Analyst and three years of experience as a Loan Servicing Specialist with internal auditing. Have a B.A in Business Economics and MBA with an emphasis in Conflict Resolution.
•Able to thrive in a fast paced and constantly changing environment while coordinating numerous time sensitive activities •Exceptionally motivated self-starter and creative-problem solver •Effective team leader that is goal-driven and has exceptional interpersonal skills •High degree of Analytical ability in understanding the business process and functionality •Communicate effectively across all levels of organization •Desire to be held fully accountable for the success or failure of projects •Ability to interpret agency and regulatory requirements •Effective Independent worker and strong analytical aptitude •Ability to handle confidential material in a professional highly ethical manner •Strong facilitation and professional documentation skills |
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•Leadership Academy Certificate
•Top Performer of the month November 2013 and March 2015 as a Default Quality Assurance Analyst
•Multiple People as a Competitive Advantage (PACA) Awards
•5 years’ Service Recognition Award -Wells Fargo
•Leadership Award from colleagues
Business Administration
Business Economics Finance
•Office package: MS Word, MS Excel, MS PowerPoint, MS Access and MS Outlook
•Operating Systems: Ecar, Clipr, Mobius, EDM, CPI/MSP, ICMP, WebQuery
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