Track record of results as a comprehensive Quality Assurance Analyst with 10+ years of key experience and subject matter expertise in customer service operations/management and analytics. Exceptional record of delivering cost effective, high quality solutions to meet challenging business demands. Skilled in business analysis, customer service, project management areas and proven ability to work with leaders to integrate process improvements within the overall business operating strategy. Consistently sought as a contributor on solution implementation within program and process development. Excellent communicator and strategist with the ability to collaborate with colleagues, customers, managers, and executives at all levels.
Technical proficiencies include: Microsoft Word, Excel, PowerPoint, Outlook, Insight, Citrix, SharePoint, Callminer Salesforce and Aspect Workforce Management.