LiveCareer-Resume

quality assurance analyst resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Knowledgeable professional offering 2 years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.

Skills
  • Technology Research
  • Test Case Development
  • Documentation and Materials
  • Software System Testing
Experience
Quality Assurance Analyst, 12/2021 - Current
Daily Harvest New York, NY,
  • Streamlined processes, increasing efficiency and consistency to support quality initiatives.
  • Identified quality problems and recommended solutions.
  • Used quality monitoring system to compile and track individual and team performance.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Conducted internal audits to measure adherence to established QA standards.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
QA/Administrative Assistant, 04/2021 - 12/2021
Hillyard East Hartford, CT,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Directed customer communication to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Warehouse Associate, 11/2019 - 11/2020
Always Best Care Greenville, SC,
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Collected stock location orders and printed requests to maintain inventory control.
Lead Caregiver, 12/2018 - 09/2019
Ecumen Austin, MN,
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Supported bathing, dressing and personal care needs.
  • Consulted with client care team to continually update care plans.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Caregiver, 12/2017 - 12/2018
Adp Jacksonville, FL,
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Instructed family members on how to provide bedside care.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
Sales Support Representative, 07/2016 - 11/2017
Chancelight Behavioral Health Long Beach, CA,
  • Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
Temp Worker- Data Entry Clerk, 04/2015 - 01/2016
Planet Fitness Inc. Shelbyville, IN,
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Audited new data, identifying potential issues and corroborating reports.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
Substitute Teacher, 02/2011 - 03/2015
Tyler ISD City, STATE,
  • Created classroom environment conducive to learning and appropriate to student maturity and interests.
  • Led or moderated classroom discussions and guided exploratory thought.
  • Maintained classroom order and enforced school and class rules.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
Weekend Customer Service Rep, 03/2011 - 03/2014
Lowes Home Improvment City, STATE,
  • Mentored new employees on procedures and policies to maximize team performance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education and Training
MBA: , Expected in 12/2022
-
Texas Woman's University - Denton, TX
GPA:
Status -
Bachelor of Science: , Expected in 12/2014
-
University of Texas At Tyler - Tyler, TX
GPA:
Status -
Associate of Science: , Expected in 05/2012
-
Tyler Junior College - Troup, TX
GPA:
Status -
High School Diploma: , Expected in 06/2009
-
Gladewater High School - Gladewater, TX
GPA:
Status -

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Resume Overview

School Attended

  • Texas Woman's University
  • University of Texas At Tyler
  • Tyler Junior College
  • Gladewater High School

Job Titles Held:

  • Quality Assurance Analyst
  • QA/Administrative Assistant
  • Warehouse Associate
  • Lead Caregiver
  • Caregiver
  • Sales Support Representative
  • Temp Worker- Data Entry Clerk
  • Substitute Teacher
  • Weekend Customer Service Rep

Degrees

  • MBA
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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