Information Security Standards
Payment Card Industry DSS
ITIL v3 certified
Client relationship management
Root Cause Analysis
Troubleshooting and issue resolution
Rapid Incident response time
End user training and support
Detailed documentation Process Improvement
Enhanced our change management program. Created an electronic version of our documents and implemented a new procedure.
Through my participation in the Enterprise Compliance program I ensured that FedEx is found to be compliant with SOX and PCI DSS in order to avoid possible fines or an order to cease and desist operation.
Mentored team members in order for them to advance in the company and department.
Guided projects in multiple roles, QA lead, QA analyst, trainer, and defect manager, in order for the project to be successful.
change management, Coach team members, oral, hardware, consulting, Encryption,documentation, E-Commerce, E-mail, Help Desk,Information Security, IT management, ITIL v3, performance management, personnel, policies, problem resolution, processes, Program Management, public speaking, reporting, Sarbanes-Oxley,SLA, technical support, technical assistance, troubleshooting, written
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