quality assurance analyst resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Performance-driven quality assurance with continuous improvement\lean systems expertise. Effective at system and process auditing to provide innovative, cross-functional solutions for service delivery improvements.
Skills
Accounting
Budgets
Data extrapolation
Case Management
Conflict Management
Database Management
Financial reporting
Framework development
Grants
Microsoft Access\Excel
Quality assurance\improvement
Reporting
Technical assistance
Strategic planning and review
Experience
02/2019 to CurrentQuality Assurance AnalystCharter Spectrum | Duluth, MN,
Coordinates with management team to prioritize effective and sustainable cost savings plans.
Maintains and develops internal processes and procedures to increase data quality and internal control efficiencies.
Maintains policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Maintains database records for awards management.
Provides support on programmatic outcome measurement and evaluation.
Performs quality assurance on physical and electronic records.
Reviews contract materials for inconsistencies between statutory requirements and contract deliverables.
Makes recommendations for improvements in systems and procedures for increased productivity.
Compiles data on quality issues and vulnerabilities and reports all findings to division managers and Board of Directors.
Constructs tools for auditing workloads in all divisions of State department to complete compliance assessments.
Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Oversaw all process checks to ensure proper completion and correct frequency.
Chosen as subject matter expert for quality assurance issues.
Creates training materials and facilitates training for staff.
Creates, edits, and updates project manuals and technical documentation used by entire QA team.
04/2016 to 01/2019Program CoordinatorDish Network Corporation | Mandan, ND,
Oversaw day-to-day activities, including organizational leadership, financial management, office maintenance and direct client case management.
Managed the pre and post award process for projects applying of all grant applicants, including approving budgets, payments, and overall awards management.
Wrote grants to secure funding for organizational and programmatic needs.
Assisted in the creation of annual budgets and monthly accounting reconciliation.
Coordinated and conducted compliance reviews of funded projects, ensuring that programs were responsive to performance and budget targets.
Provided technical assistance as needed for effective program and policy implementation.
Served as a liaison between member agencies of the Coalition and the State of Wisconsin ensuring that agencies were aware of policy updates or any additionally pertinent information that may affect the shelter system.
Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
Partnered with program directors, front-end staff, and State liaisons to make recommendations, process improvements and corrective action plans.
Coordinated community outreach resource fairs.
Prioritized tasks to meet timelines for policy and program initiatives.
Organized fundraising events to increase community's knowledge of company vision.
Worked with 30+ service providers to strategically plan needs for each organization and improve level of county-wide service provision.
Observed program activities, collected data, created reports and presented findings to Board of Directors.
Identified areas for improvement aimed at helping shelter system achieve goals.
Supervised and directed service providers, creating effective policies and procedures that reflected current business practices.
Facilitated administrative support and coordinated project tasks for homeless service programs.
02/2014 to 12/2016Grants Management SpecialistDepartment Of Homeland Security | Burbank, CA,
Pre and post awards grants management for the administration of affordable housing grants.
Provided technical assistance on all aspects of grant compliance for financial and structural mechanisms to accomplish project goals.
Reviewed quarterly and annual financial reporting, as well as program participant eligibility and demographics to ensure compliance with state and federal regulations, program guidelines, and the specific limitations of the grant award.
Conducted physical inspection of properties, file review, and consumer interviews to ensure effective project delivery.
Education and Training
Expected in 12/2022 to to MBA | CandidateUniversity of Wisconsin - Parkside, Kenosha, WIGPA:
Expected in 01/2016 to to Conflict Management / Federal Mediation & Conciliation Service | Federal Mediation & Conciliation Service, Madison, WIGPA:
Expected in 11/2015 to to Community Development Block Grant Administrator Training | Council of State Community Development Agencies, , GPA:
Expected in 05/2015 to to Bachelors of Arts | History with International AffairsAlvernoCollege, Milwaukee, WIGPA:
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Resume Overview
School Attended
University of Wisconsin - Parkside
Federal Mediation & Conciliation Service
Council of State Community Development Agencies
AlvernoCollege
Job Titles Held:
Quality Assurance Analyst
Program Coordinator
Grants Management Specialist
Degrees
MBA
Conflict Management / Federal Mediation & Conciliation Service
Community Development Block Grant Administrator Training