Quality Assurance Analyst Resume Example

• First line testing and monitoring of Consumer Lending Originations with a primary focus on Federal regulatory requirements and internal lending policies.
• In the past 12 months, 4.6% of audited files did not adhere to the U.S.A Patriot Act's Customer Identification Program. Reported results and provided a sound corrective action plan to product line managers. Plan implementation was successful at mitigated the risk.
• In the past 12 months, 3.5% of applicants would have received an inaccurate adverse action notice. Reported results and provided a sound corrective action plan to product line managers. Plan implementation successfully mitigated the risk to the Equal Credit Opportunity Act and the Fair Credit Reporting Act requirements.
• Proficient with Microsoft Excel Visual Basic for Applications. Developed, maintain and utilize Excel workbooks to retain testing results, identify trends and as a reporting tool for stakeholders.
• Create SAS Enterprise Guide stored processes in accordance with judgmental sampling methodology. Extracting pertinent files saves time and increases capacity for additional files to be audited.
• Identify process gaps that have the potential of causing regulatory deficiencies. Work closely with product line managers to validate gaps and offer solutions that are reasonable, cost-effective and within regulatory norms and practices.
• Maintain knowledge of regulatory requirements, to include, federal compliance requirements, as well as internal lending policies.
• Support the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
• Consistently deliver on-time, high-quality work.

• Developed and implemented a comprehensive risk-based compliance testing and monitoring program for the Consumer Lending division.The program identified high risk concerns due to gaps or omissions in procedures. Validated findings with Executive Management and product line managers. Collaborated with the product line to bring procedures in line with regulatory expectations.

• Created an executive-level reporting mechanism to communicate observations made during monthly testing cycles.
• Discovered that the loan closing system was not providing the correct disbursement numbers on the Itemization of Amount Financed disclosure. Validated the finding with Executive Management and product line managers. Created an acceptable mitigation plan acceptable to the Bank's regulator. The plan was successfully implemented.

• Identified a lack of controls in place to ensure the retention of pre-screen criteria. Worked with Executive Management and product line managers to create a repository that meets record retention requirements.

• Developed and implemented a comprehensive risk-based compliance testing and monitoring program for the Consumer.
• Lending division.
• Created an executive-level reporting mechanism to communicate observations made during monthly.
• testing cycles.
• Discovered that the loan closing system was not determining the correct figures on the Itemization of Amount Financed disclosure.
• Worked with Executive Management and the product line to validate the deficiency and create an acceptable remediation plan.
• The plan was successful and the bank now meets its regulatory requirement.
• Identified that there was a lack of controls in place to ensure the retention of pre-screen criteria.
• Worked with Executive Management and the product line to develop and implement a repository to maintain the criteria in accordance with the required duration.
• Thomas Wiesler Wentzville, MO 63385 314-541-1826 tw4022017@outlook.com.

• Underwrote Vehicle Lending credit applications in accordance with Federal laws and regulations, and internal lending.
• policies.
• Demonstrated flexible decision-making capabilities while adhering to regulatory requirements and lending.
• policies.
• Portfolio deficiencies were among the lowest in the department.
• Provided appropriate interaction with Insurance Agents and agent office staff regarding credit decisions and setting the expectation that not all applications will be approved.
• Assisted in the creation of documented processes and procedures the Consumer Lending Department used for the underwriting of consumer loan applications.
• Identified fraudulent applicants through research of nonpublic personal identity information, shielding the bank from financial losses.

• Underwrote Vehicle Lending credit applications in accordance with Federal regulations and internal lending policies.
• Demonstrated flexible decision-making capabilities while adhering to regulatory requirements and lending policies.
• Portfolio deficiencies were among the lowest in the department.
• Provided appropriate interaction with Insurance Agents and agent office staff regarding credit decisions and setting the expectation that not all applications will be approved.
• Identified fraudulent applicants through research of non public personal identity information, shielding the bank from financial losses.

• Built a rapport with the community, attracting business that increased accounts, deposits, and consumer loans.
• Resolved problems or complaints, alleviating regulatory, financial and reputational harm.
• Oversaw branch facility operations.
• Managed a staff of 4, providing constant training and motivation to achieve sales and referral goals.

• Built a rapport with the community, attracting business that increased accounts, deposits, and consumer loans.
• Resolved.
• problems or complaints, alleviating regulatory, financial and reputational harm.
• Oversaw branch facility operations.
• Managed a staff of 4, providing constant training and motivation to achieve sales and referral goals.

• Built a rapport with the community, attracting business that increased accounts, deposits, and consumer loans.
• Resolved problems or complaints, alleviating regulatory, financial and reputational harm.
• Oversaw branch facility operations.
• Supervised and directed a staff of six, providing constant training and motivation to achieve sales and referral goals.
• Registered Financial Services Representative (in addition to the above position) Provided clients with research and investment guidance tailored to their risk tolerance, increasing customer retention and revenue to the bank.
• Held Series 7 and Series 63 licenses.

• Built a rapport with the community, attracting business that increased accounts, deposits, and consumer loans.
• Resolved problems or complaints, alleviating regulatory, financial and reputational harm.
• Oversaw branch facility operations.
• Supervised and directed a staff of six, providing constant training and motivation to achieve sales and referral goals.
• Registered Financial Services Representative (in addition to the above position) Provided clients with research and investment guidance tailored to their risk tolerance, increasing customer retention and revenue to the bank.
• Held Series 7 and Series 63 licenses.

• Worked in various positions and with a myriad of responsibilities.
• Resolved problems or complaints, alleviating regulatory, financial and reputational harm.
• Managed the currency retention policy for the Teller staff, ATM's, and branch.
• Managed a staff of 15, providing constant training and motivation to achieve sales and referral goals.

• Worked in various positions and with a myriad of responsibilities.
• Resolved problems or complaints, alleviating regulatory,.
• financial and reputational harm.
• Managed a staff of 15, providing constant training and motivation to achieve sales and referral goals.