Quality Assurance Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. Experienced with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to excellent attention to detail and critical reasoning to successfully conduct experiments.

  • Quality SOPs Development
  • Information Sequencing
  • Raw Materials Receiving
  • Testing Documentation
  • Safety Compliance
  • Chemical Handling
  • Quality Issue Identification
  • Materials Analysis
  • Staff Training
  • Cleaning and Sanitation
  • Problem Solving
  • Verbal and Written Communication
  • Finished Goods Inspection
  • Troubleshooting and Diagnostics
  • Critical Thinking
  • Attention to Detail
  • Functional Testing
  • Independent Decision Making
  • Time Management
Work History
Quality Assurance Analyst, 01/2021 to Current
Amplifi Loyalty SolutionsNaperville, IL,
  • Fixed identified issues to increase productivity and boost workflows.
  • Created and achieved product quality objectives and met product specifications.
  • Analyzed and tested different builds to identify, trace and help resolve bugs.
  • Monitored process checks for proper completion and correct frequency.
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
  • Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.
  • Created testing protocols to be used across all product lines.
  • Performed routine maintenance and calibration on testing equipment.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Reported problems and concerns to management.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Identified and resolved variances to bring products in line with requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Conducted investigations into questionable test results.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Forklift Operator, 10/2017 to 01/2021
HenkelDavenport, IA,
  • Maneuvered forklift safely in congested and confined areas using skill and technique.
  • Communicated with floor managers to determine merchandise placement.
  • Manually counted Number of picked and packaged orders for any loss.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Removed orders from storage, wrapped and staged for shipments.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Operated all loaders, and equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
Supervisor, 01/1992 to 10/2017
Columbia Sportswear CompanyTallahassee, FL,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workshop work flow for over 10 employees.
  • Set overall vision and provided team leadership.
  • Worked with management team to implement proper division of responsibilities.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Performed annual evaluations and reviews of employees.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Audited and documented all processes and procedures for new accounts department.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Analyzed equipment breakdowns using various troubleshooting methods.
High School Diploma: , Expected in
Norwich Senior High School - Norwich, NY,

General Studies

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Resume Overview

School Attended
  • Norwich Senior High School
Job Titles Held:
  • Quality Assurance Analyst
  • Forklift Operator
  • Supervisor
  • High School Diploma