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QUALITY ASSURANCE ANALYST Resume Example

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QUALITY ASSURANCE ANALYST
Career Overview

Accomplished QA Software Tester with exceptional experience in user acceptability testing, system testing, process improvements, and accurate reporting. Subject Matter Expert for browser based mortgage origination application. Strong problem solving ability with attention to detail and accuracy creating and testing test cases/user scenarios. Excellent organizational and communication skills, committed team player, self-starter and works independently with little guidance. Result orient individual with a proven success record of completing projects within the prescribed timeline.

Qualifications
  • E2E System Testing
  • User Acceptability Testing
  • Stored Procedure Testing
  • Regression Testing
  • Manual Testing
  • XML
  • Detail-Oriented
  • Team Work Facilitation
  • Problem Resolution
  • Foster Key Relationship
  • HP Quality Center
  • SDLC
Work Experience
01/2008 - 10/2012
JPMORGAN CHASE － Rochester, NY QUALITY ASSURANCE ANALYST
  • Reviewed and interpreted business requirements for browser based decision engine application (credit risk management tool).
  • Ensured all operating systems that interface with the application displayed and adhered to government regulatory, functional and data transfer requirements.
  • This also included credit policy, product, business rules and pricing for a successful user experience.
  • Accomplished test lead that achieved a reputation for on time project completions.
  • Led work item implementations that resulted in successful production releases; effectively communicated relevant information to vested stakeholders and ensured deliverables were met.
  • Maximized efficiencies with comprehensive test analysis, test planning and executing test cases with thorough and relevant testing in a UAT environment; success rate of less than 1% post implementation defects.
  • Fostered junior level analysts' development by providing clear feedback on test case assignments; resulted in accurate testing of work items for government.
01/2007 - 01/2008
JPMORGAN CHASE － Rochester, NY QUALITY ASSURANCE SPECIALIST
  • Reviewed and interpreted business requirements for bank's browser based loan operating system (UPOS) 1003 application.
  • Ensured system was in compliance and adhered to all requirements for a reliable user experience.
  • Led testing efforts for decision engine, regulatory fees and FHA projects during the building and implementation stage of mortgage origination platform.
  • Provided detailed feedback to management on progress allowing management to maximize available resources.
  • Assessed test case peer reviews by ensuring that all the requirements had been met with accurate test case scenarios and optimized testing.
  • Identified root cause of defects, created test case scenarios for fixes; 99% success rate in finding defects prior to production implementation.
  • Played a key role in release validations, ensured quality code migrated to the production environment; resulted in an exceptional user experience.
01/2006 - 01/2007
JPMORGAN CHASE － Rochester, NY QUALITY ASSURANCE SPECIALIST
  • Reviewed and interpreted business requirements for home equity's browser based loan operating system (ION) application.
  • Created comprehensive and accurate test case scenarios that uncover defects prior to production implementation.
  • Streamlined and devised a more organized approach for risk management's credit policy testing effort; led the project during the building and implementation stage of loan operating system.
  • This not only resulted in successful completions of at least six testing efforts ranging from 300 to 1000 hours each, it also allowed management to trust my leadership to assist them with reporting and resource assignments.
  • Instrumental in testing team's ability to test rapid policy changes during the housing market crash of 2008; trained resources to test products, recognize defects and incorporate new updates.
  • Resulted in correctly identifying and verifying credit policy for products and minimize risk.
  • Created Winrunner applications to regression test updated credit policy as new update.
01/2005 - 01/2006
JPMORGAN CHASE － Rochester, NY PROJECT COORDINATOR
  • Assisted Project Manager by coordinating and providing updates for the day-to-day activities associated with project tasks.
  • Supplied Project Manager with information for project planning, status reports, issue resolution and risk management.
  • Assisted in developing and implementing Service Level Agreements (SLAs) project for new line of business home equity loan operating system (ION); worked closely with System Analysts to identify and validate software tasks metrics, service level responses and escalations from technical support and vendors.
05/2003 - 01/2005
JPMORGAN CHASE － Rochester, NY SR. ADMINISTRATIVE ASSISTANT
  • Provided professional administrative services to VP of Operations Support and Performance and Infrastructure for Chase Home Equity Division.
  • Work environment required an independent thinker to support Vice President of Division as well as providing support in a fast past environment to division managers, supervisors and individual employees.
06/1998 - 09/2002
CHOICE ONE COMMUNICATIONS － Rochester, NY EXECUTIVE ASSISTANT
  • Provided professional administrative support for two executive-level officers; including supervising a receptionist, managing travel, supplies and vendor programs, creating office procedures for branch offices, coordinated logistics as well as managed tight fluctuating schedules in a fast pace office environment.
05/1987 - 06/1998
ACC LONG DISTANCE － Rochester, NY EXECUTIVE ADMINISTRATIVE ASSISTANT
  • Provided professional administrative services for company President and VP of Network Services.
  • Work environment required an independent thinker to support executives as well as provide support in a fast past environment for staff members and employees.
Education and Training
1999
MONROE COMMUNITY COLLEGE Rochester, NY Undergraduate: Computer Information Systems
1987
BRYANT & STRATTON BUSINESS INSTITUTE Rochester, NY Associates Degree: Information Technology Secretarial
Skills

Proficient in the use of software applications such as Microsoft Word, Excel, PowerPoint, Outlook, HP Quality Center.

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Resume Overview

Companies Worked For:

  • JPMORGAN CHASE
  • CHOICE ONE COMMUNICATIONS
  • ACC LONG DISTANCE

School Attended

  • MONROE COMMUNITY COLLEGE
  • BRYANT & STRATTON BUSINESS INSTITUTE

Job Titles Held:

  • QUALITY ASSURANCE ANALYST
  • QUALITY ASSURANCE SPECIALIST
  • PROJECT COORDINATOR
  • SR. ADMINISTRATIVE ASSISTANT
  • EXECUTIVE ASSISTANT
  • EXECUTIVE ADMINISTRATIVE ASSISTANT

Degrees

  • Undergraduate : Computer Information Systems
    Associates Degree : Information Technology Secretarial

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