Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Quality control analysis
  • Data management
  • Customer service
  • Sales associate
Quality Assurance Analyst, 10/2016 - Current
Aptive Pest Control Louisville, KY,
  • Kept abreast of regulatory requirements, to include accrediting bodies, federal, state and local requirements and Aaron's policies.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Reviewed customers data, prepared data reports.
  • Processed orders daily, called customer to update information .
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Approved and or declined orders for Aaron's online HSC.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Cake Decorator, 05/2016 - 10/2019
Albertsons Company Inc. San Luis Obispo, CA,
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Decorated cakes for special occasions, including showers, birthdays and christenings.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Home Associate, 04/2013 - 04/2015
JCPenney City, STATE,
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Developed long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills.
  • Took on tasks that had been originally assigned to colleagues in an effort to decrease their workloads, effectively completing them within their expected time constraints.
  • Organized weekly meetings for the team as module lead, which effectively improved communications and overall work relationships among project personnel.

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