quality assurance analyst resume example with 7 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Skills
Quality control analysis
Data management
Customer service
Sales associate
Experience
Quality Assurance Analyst, 10/2016 - Current Aptive Pest Control – Louisville, KY,
Kept abreast of regulatory requirements, to include accrediting bodies, federal, state and local requirements and Aaron's policies.
Created, edited, and updated project manuals and technical documentation used by entire QA team.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Reviewed customers data, prepared data reports.
Processed orders daily, called customer to update information .
Monitored past due accounts and pursued collections on outstanding invoices.
Approved and or declined orders for Aaron's online HSC.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Cake Decorator, 05/2016 - 10/2019 Albertsons Company Inc. – San Luis Obispo, CA,
Applied creative techniques to design beautiful, memorable wedding cakes.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Decorated cakes for special occasions, including showers, birthdays and christenings.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Home Associate, 04/2013 - 04/2015 JCPenney – City, STATE,
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Trained new team members in cash register operation, stock procedures and customer service.
Promoted specific item options to drive sales and achieve add-on purchases.
Learned roles of other departments to provide coverage and keep store operational.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Helped customers find specific products, answered questions and offered product advice.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Scanned customer purchases, supporting transactions to streamline sales process.
Accomplishments
Developed long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills.
Took on tasks that had been originally assigned to colleagues in an effort to decrease their workloads, effectively completing them within their expected time constraints.
Organized weekly meetings for the team as module lead, which effectively improved communications and overall work relationships among project personnel.
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