Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Quality Assurance professional with 15+ years experience in manufacturing settings. Strong skills in collaboration, procedural process development, and communicative writing. Organizational development, merger and acquisition planning and transitioning was a key focus of study in Graduate school. Always striving to learn new information and skills to apply to engaging, creative, and positive growth solutions.

  • Quality Management
  • Organizational Development
  • Planning and coordination
  • Inspections and audits
  • Team building and management
  • Problem resolution
  • Data management
  • Regulatory Reporting
  • Materials testing
  • Safety procedures
  • Calibration
  • Schematics
  • Sales training
  • Purchasing
  • MS 365
  • Verbal And Written Communication
  • Problem Solving Skills
  • Continuous Improvement
  • Process Integration
  • ISO 9001, ISO/IEC 17025, A2LA
  • Corrective and Preventive Action Plans
  • Staff mentoring
  • Merger and Acquisition transition planning
  • Statistical analysis
  • Sampling procedures
  • Testing protocols
  • Hazmat
  • Blueprints
  • Administrative support
  • Customer service
  • MS Office
  • Continuous Improvement
  • Business Process Analysis
  • Focused On Safety
  • Experience
    02/2018 to 03/2020
    Quality Assistant Ashland Global Inc. Virtual Location, CA, America
    • Management and maintenance of day-to-day ISO 9001:2015 registered quality operations, including in-process and final inspections on machine construction, incoming materials inspections to engineering fit and function specs, and defect and rework segregation for disposition.
    • Collaborated with operations and department leads in continuous improvement projects and procedures.
    • Facilitated Quality Circle and Materials Review Board management meetings to fulfill proposed continuous improvement projects, and to gain dispositions on segregated hold materials.
    • Was responsible to review and follow through with corrective / preventive action items (CAPA), and the issuance of Quality Alerts, including maintaining the log sheet for both.
    • Facilitated training to incorporate change measures, including follow through reporting to management.
    • Was involved in all aspects of preparation for, and successful completion of, external ISO 9001 auditing.
    • Responsible for the completion or delegation of internal audits as specified within ISO 9001.
    • Responsibility for maintaining the Service Department's calibrated testing equipment, generating service reports for equipment and issuing ship to orders to calibration vendors.
    • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
    • Included in this responsibility was the review, and rejection or approval of, calibration service authorizations and certificates of calibration.
    • Outlined remediation plans to standardize results to meet compliance regulations.
    • Approved certificates were issued to customer contacts in the U.S., Mexico, and Southeast Asia on a timely basis as part of the Service Department KPI, and in accordance with A2LA requirements.
    • Fully maintained the ISO / IEC 17025:2017 quality manual and procedures for this department, including the revision to the updated Standard, and led the internal team during the preparation for and successful completion of external audit to certification of the Standard.
    • Generated reporting of Quality Department KPI to management for monthly and quarterly review.
    • Collaborated with Quality Management in Weiss Technik (Cincinnati) plant for internal and external auditing purposes.
    • Trained as ISO internal auditor via internal and A2LA off-site training.
    • Other tasks included blueprint and schematics comprehension to assure engineering and operations build requirements, collaborating with Engineering Department personnel for specification and task approval.
    • Analyzed issues and recommended corrective actions to improve final results.
    • Worked with mechanical engineers in the design of mounting templates for humidification and temperature sensors within machines.
    • Collaborated closely with Plant Manager to promote team-oriented approach in daily activities.
    • Created agendas and communication materials for team meetings.
    • Permanent layoff due to pandemic related business downturn
    06/2017 to 10/2017
    Quality Assistant Ashland Global Inc. Virtual Location, DE,
    • Assisted the company in the final stages of Registration to ISO 9001:2015.
    • Reported directly to the Quality Manager Responsibilities included reviewing Clause processes, procedures, and work instructions, completing SIPOC, Risk Assessments, and continual improvement opportunities for several departments, and assisting in writing processes and procedures to meet the 2015 Standard Revision.
    • Performed required internal audits in preparation for external audit.
    • Completed required Corrective Actions, including post-audit.
    • Registrar’s Audit was passed successfully.
    • Left company when contract was completed.
    06/2003 to 03/2017
    Quality and Environmental Coordinator Worthen Industries City, STATE,
    • Supervised the Environmental program, including Michigan DEQ Renewable Operating Permit for air quality, coordinating the collection of hazardous waste and proper disposal practices.
    • Maintained all records for EPA and State of Michigan reporting requirements for 2 fabric coating plants.
    • Liaised with regulatory agency to negotiate changes to permit language.
    • Lead the maintenance and continuing development of the data management software for environmental compliance.
    • Collected and recorded all daily activities from production lines and coating mix room.
    • Monitored continuous improvement efforts to reduce risks and promote environmental compliance.
    • Assessed air quality as it applied to federal, state and local regulations.
    • Submitted required reports within established timeframes to appropriate regulatory agencies, consistently maintaining conformance standards.
    • Facilitated Hazmat training to ensure compliance and manage risks.
    • Managed setup and calibration of continuous emissions monitoring systems.
    • Oversaw environmental and plant safety meetings and monitored employees for compliance.
    • Conducted regular sampling and emission test program analysis to determine and study volatile organic compound destruction efficiency.
    • Implemented strategies for minimizing hazardous and non-hazardous waste.
    • ISO 9001:2015 corporate designee for Grand Rapids plants, and began the process of working into ISO 14401:2015 within a Corporate initiative.
    Education and Training
    Expected in 12/2019
    Master of Science: Industrial And Organizational Psychology
    National Louis University - Chicago, IL,
    Expected in
    Bachelor of Arts: Behavioral Psychology
    Aquinas College - Grand Rapids, MI,
    • Completed Masters of Science Degree with 4.0 GPA
    • Presented to MDEQ staff for training purposes.
    • Trained groups in ISO practices and accountability.
    • Experience presenting in large groups for substance abuse education, including law enforcement and probation.
    • Site and Group Director for the State Games of Michigan Ice Hockey Tournament, 2013 - 2017

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    • Aquinas College

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