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quality analyst quality control inspector resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.

Skills
  • Sampling protocols
  • Inspection procedures
  • Production experience
  • Safety procedures
  • Quality control
  • Training and mentorship
  • Issue escalation
  • Reporting and analysis
  • Inspection documentation
  • Schematic understanding
  • Product testing
  • Reporting and documentation
  • Teambuilding
  • Clerical
  • Microsoft Office
  • Data management
  • Customer service
  • Friendly, positive attitude
Education and Training
John B Connally High School Austin, TX Expected in 05/2001 High School Diploma : - GPA :
Prairie View A&M Prairie View, TX, Expected in Associate of Applied Science : - GPA :
Huston-Tillotson University Austin, TX Expected in Associate of Applied Science : - GPA :
Austin Community College Austin, TX Expected in Associate of Applied Science : - GPA :
Experience
Lincoln Property Company, Inc. - Quality Analyst/Quality Control Inspector
North Richland Hills, TX, 11/2019 - 09/2020
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Completed non-destructive tests and visual inspections continuously.
  • Inspected and repaired products to meet project expectations.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Reviewed drawings and blueprints to determine appropriate level of inspection required.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
  • Performed quality audits and root cause analysis and organized government inspections, quality testing and training for [Type] programs at [Number] locations.
  • Conducted quality audits and root cause analysis and coordinated government inspections, quality testing and training for [Type] programs at [Number] work centers.
  • Escalated continuous nonconformity issues to other inspectors and management for remediation assistance.
Assurant - Customer Service Representative
Oklahoma City, OK, 01/2010 - 11/2018
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
MCI Telecommunications - Lead Sales Representative
City, STATE, 04/2006 - 07/2009
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Asked open-ended questions to determine customer requirements and help identify correct products and services.
  • Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Coached employees on sales techniques and best practices, improving upselling [Number]%.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Partnered with senior managers to develop and implement strategic sales and marketing plans.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
United States Army (active Duty) - Combat Medic (68W)
City, STATE, 03/2003 - 02/2006
  • Administered intravenous solutions to dehydrated soldiers.
  • Took and recorded patient temperature, heart rate and blood pressure.
  • Cleaned and sterilized medical equipment before and after use.
  • Prepared patients, operating rooms and medical equipment for surgeries.
  • Organized and updated health records and clinical files.
  • Provided treatment in combat zones and health facilities.
  • Assisted and collaborated with medical doctors and nurses to treat patients.
  • Administered emergency treatment to battlefield wounds and infections.
  • Prepared patient blood samples for laboratory analysis and medical diagnosis.
  • Provided vaccine shots and distributed medicine for patients.
  • Presented paramedic basics at schools, cardiopulmonary resuscitation classes, civic groups and public safety agencies.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.

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Resume Overview

School Attended

  • John B Connally High School
  • Prairie View A&M
  • Huston-Tillotson University
  • Austin Community College

Job Titles Held:

  • Quality Analyst/Quality Control Inspector
  • Customer Service Representative
  • Lead Sales Representative
  • Combat Medic (68W)

Degrees

  • High School Diploma
  • Associate of Applied Science
  • Associate of Applied Science
  • Associate of Applied Science

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